operations manager training and development resume example with 3 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
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Professional Summary

Ms. Claire brings more than five years of success in applying human resources and training and development to improve company communication and competitive performance. Organize Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations.

  • Training and Development
  • Organizational Strategies and Implementation
  • Employee testing and Selection
  • Workforce Strategies Human Resources
  • Organizational development and Analysis
  • Succession Planning
  • Consultation and Facilitation
  • Organization and Talent Solution
  • Tableau
  • Pivot tables
  • Fluent in Spanish
  • Employee relations and conflict resolution
  • Team Leadership & Development
  • Strategic planning
Work History
Operations Manager & Training and Development , 07/2021 to Current
AmazonCity, STATE,
  • Created and managed onboarding program expediting integration into the culture, client portfolios, operational and compliance requirements, and increasing productivity and job readiness levels by 3-6 months.
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
  • Created a pilot internship program that exposed students to industry workplace settings and careers while increasing competitive talent outreach by 25 percent, resulting in one full-time offer for three selected interns. Developed surveys to identify training needs based on projected production processes and changes.
  • Directed training programs and development paths for managers and supervisors. Organized and edited training manuals, multimedia visual aids, and other educational materials.
  • Launching new mentorship programs, evaluations training programs, and improvements to upper management to enhance effectiveness.
Diversity, Equity and Inclusion Team Leader, 01/2022 to Current
AmazonCity, STATE,
  • Built strong relationships with customers through a positive attitude and attentive response.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Participated in cross-functional team-building activities.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Organized and allocated resources required to meet the needs of 50-70 associates and 15 instructors.
  • Liaised with the internal communications team to develop engaging and inspiring inclusion and diversity communication strategy.
Graduate Supervisor/Payroll Specialist, 07/2018 to 03/2020
California Baptist UniversityCity, STATE,
  • Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
  • Administered leave of absence, accommodation, and ergonomic programs and reviews, including assisting with interpretation, compliance and communication of applicable state and federal laws, employee status reviews, and ensuring proper employee status notification to payroll.
  • Designed training procedures, implemented programs in order to increase work performance and redesigned the onboarding process.
  • Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.
Industrial Organizational Consultant, 09/2018 to 03/2020
Riverside CountyCity, STATE,
  • Conducted job analysis, updated job descriptions, and analyzed job satisfaction surveys.
  • Trained management using the “pin pointing” method for effective delegation, provided tools to measure and evaluate engagement and productivity.
  • Led full cycle recruitment services for organization, worked with job and curriculum developers towards effective programs which included hands on job training for people with disabilities and placing people in competitive job positions, created new hire training, and coaching services.
  • With HR partnership, produce workforce analysis reports to brief C-suite on solutions that increase retention quotas, engagement levels, performance improvements, and reducing soft and skill gaps.
Master of Arts: Industrial Organizational Psychology, Expected in 06/2020 to California Baptist University - Riverside, CA

GPA: 3.98

Bachelor of Arts: Psychology and Human Resource, Expected in 06/2016 to California State University of Northridge - Northridge, CA

Certified Diversity, Equity and Inclusion in the Workplace Certificate, USF Office of Corporate Training and Professional Education- May 2021

  • Co-Founder/ Vice President of Latinos in I-O 2020
  • President of Cohort 2019
  • SIOP Professional Member 2018
  • Board Member PIHRA Liaison for Student population 2017
  • Founder (President) of the Human Resources PIHRA Matadors Club 2016

Co-Founder & Director of Operations: Latinos in I-O Psychology (Nonprofit)

  • Co-Founder of a Nonprofit for professional networking and learning for Latinos in Industrial Organization Psychology.
  • Coordinated monthly leadership workshops to educate team members on best practices to optimize productivity Improved brand awareness by monitoring all conferences/meetings, fostering membership acquisitions, and decisions for key leadership positions.
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders, and served as a key advocate for various personnel issues.
  • Created talent strategies to enhance the development of a skilled talent pipeline across top IO Universities, fortune 500 companies, and produced itineraries for visiting scholars and speakers from nationally acclaimed universities and research institutes. Devised a new volunteer incentive program, which increased volunteer retention by 30%.

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Resume Overview

School Attended

  • California Baptist University
  • California State University of Northridge

Job Titles Held:

  • Operations Manager & Training and Development
  • Diversity, Equity and Inclusion Team Leader
  • Graduate Supervisor/Payroll Specialist
  • Industrial Organizational Consultant


  • Master of Arts
  • Bachelor of Arts

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