Operational Manager Resume Example
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OPERATIONAL MANAGER
Professional Summary
In my work experience, I have always been a "Jack-of-all-trades" in that if something needs to be done I am always willing to step up to the opportunity to learn and work at a new task. I am offering excellent communication, computer skills. I will adapt and grow those same skills for you while meeting deadlines and achieving your goals. As an employee of yours, I will constantly be seeking to better my skill set so that I can become progressively a more valuable asset to you. I come to all things in my life with a desire to learn and improve both myself and my environment.
Skills
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Work History
06/2017 to 01/2020Operational ManagerBloomia | King George , VA
- 50+ hours a week full-spectrum management and engagement with the customer. Managing at one point a staff of 30 individual live chat agents as well as partaking in chats to ensure the quality of service to all customers at times
- Created and developed competitive scheduling strategies for our products as well as standard practices for customer engagement and employee effectiveness
- Innovated in the field to remain ahead of our competition to the point where the competition copied my content and designs
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels
- Worked alongside developers to test & troubleshoot website and application development at all stages
- Implemented business strategies by executing problem-solving and creativity, increasing revenue and effectively targeting new markets
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Observed each employee's individual strengths and initiated a mentoring program to improve areas of weakness
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Delegated all daily tasks to employees, streamlining daily progress and efficiency
- Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development
- Scheduled employees for all shifts, taking into account customer traffic and employee strengths
- Reported issues to higher management with great detail, resulting in conflict resolution and increased performance
- Maintained cleanliness and organization of all employee workspaces, working closely with employees to systemize tasks
- Coordinated, created and scheduled content, designs and periodic updates to the company website
- Developed collateral such as display, marketing, and packaging materials to support product branding strategies
- Created aesthetically-pleasing advertisements that complemented products
- Researched trends and projected changes in the eSports industry to capitalize on emerging opportunities
- Applied creative expertise to present marketing concepts
- Created documentation outlining research findings for use by project managers, customers and other marketing staff to make accurate decisions about future plans
- Coordinated with social media, public relations and other teams to execute product introductions
- Increased customer engagement through social media
- Discussed SEO needs and optimized strategies for short- and long-term campaigns
- Monitored online presence of the company's brand to engage with users and strengthen customer relationships
09/2007 to 08/2011Bookkeeper/Associate Relations Assistant/Customer Service RepresentativeHannaford Brothers Company | City , STATE
- Streamlined bookkeeping procedures to increase efficiency and productivity
- Strong leader of customer support staff
- Managed payroll for an organization of 50+ personnel
- Oversaw the day-to-day processing of payroll for 50+ employees, including review of time-sheets and computing pay in accordance with FLSA
- Acted professionally and patiently when addressing negative customer feedback
- Effectively managed a high-volume of inbound and outbound customer calls
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable
- Entered financial data into the company accounting database for verification and reconciliation, maintaining accurate and current accounts at all times
08/2011 to 12/2016Inspector/Machine Operator/Tech SupportEagle Industries, Inc. | City , STATE
- Discarded and rejected products, materials and equipment that did not meet specifications
- Determined adjustment and certification methods, formulas, and measuring instruments required based on blueprints
- Recorded inspection and test data such as weights, temperatures, grades and quantities inspected and graded
- Monitored production operations for compliance with specifications and promptly reported defects
- Collected samples during production and tested randomly to determine in-process product quality
- Routinely checked measuring equipment to resolve testing problems
- Presented clear, organized data in graphs, charts, tables and written reports
- Recorded defects and coordinated issue resolution with the development team and functional leads
- Inspected outbound shipments and conducted random sampling to ensure product quality
- Managed payroll for an organization of 20+ personnel
- Provided base level IT support to non-technical personnel within the business
- Exercised proficiency in Microsoft Word/PowerPoint/Excel for varying customer and business needs
- Upheld codes and regulations governing materials, processes, and procedures
Education
2007High School DiplomaBonny Eagle High School, City
Associate of Arts | Information TechnologyThe University of Phoenix, City
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Resume Overview
School Attended
- Bonny Eagle High School
- The University of Phoenix
Job Titles Held:
- Operational Manager
- Bookkeeper/Associate Relations Assistant/Customer Service Representative
- Inspector/Machine Operator/Tech Support
Degrees
- 2007 High School Diploma
Associate of Arts | Information Technology
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