close
  • Dashboard
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Customer Service
      • Education
      • Sales
      • Manager
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Microsoft Word
      • Professional
      • Modern
      • Traditional
      • Creative
      • View All
    • Resume Services
    • Resume Formats
      • Resume Formats
      • Chronological
      • Functional
      • Combination
    • Resume Review
    • How to Write a Resume
      • How to Write a Resume
      • Summary
      • Experience
      • Education
      • Skills
        • Skills
        • Hard Skills
        • Soft Skills
    • Resume Objectives
  • CV
    • CV
    • CV Examples
    • CV Formats
    • CV Templates
    • How to Write a CV
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Customer Service
      • Marketing
      • Sales
      • Education
      • Accounting
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Questions
  • Resources
  • About
    • About
    • Reviews
  • Contact
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • Operational Manager
Please provide a type of job or location to search!
SEARCH

Operational Manager Resume Example

Love this resume?Build Your Own Now
DP
OPERATIONAL MANAGER
Professional Summary

In my work experience, I have always been a "Jack-of-all-trades" in that if something needs to be done I am always willing to step up to the opportunity to learn and work at a new task. I am offering excellent communication, computer skills. I will adapt and grow those same skills for you while meeting deadlines and achieving your goals. As an employee of yours, I will constantly be seeking to better my skill set so that I can become progressively a more valuable asset to you. I come to all things in my life with a desire to learn and improve both myself and my environment.

Skills
  • Effective leader and trusted key holder of both digital and brick and mortar assets
  • A hunger to learn and improve at all times
  • Active listener
  • Detail-oriented, methodical, and organized
  • Service industry background with strong communication skills
  • Proficiency in Adobe Photoshop & Premiere, Microsoft Office, HootSuite, Sprout Social, Jira, G-Suite, cPanel, Facebook, Twitter, & Instagram
  • Effective time management, quick to learn new responsibilities
  • Customer-oriented, driven to solve customers problems to their satisfaction
  • Advanced computer proficiency (Windows, Linux, and Mac)
  • Payroll administration experience (ADP, Chronos, Gusto)
  • Experience in inventory management & product assembly
  • Trusted key holder of both digital and brick and mortar assets
  • Creative problem solver
  • Employee reviews, scheduling, coaching, and mentoring
  • Data interpretation and analysis as well as savings
Work History
06/2017 to 01/2020Operational ManagerBloomia | King George , VA
  • 50+ hours a week full-spectrum management and engagement with the customer. Managing at one point a staff of 30 individual live chat agents as well as partaking in chats to ensure the quality of service to all customers at times
  • Created and developed competitive scheduling strategies for our products as well as standard practices for customer engagement and employee effectiveness
  • Innovated in the field to remain ahead of our competition to the point where the competition copied my content and designs
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels
  • Worked alongside developers to test & troubleshoot website and application development at all stages
  • Implemented business strategies by executing problem-solving and creativity, increasing revenue and effectively targeting new markets
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
  • Observed each employee's individual strengths and initiated a mentoring program to improve areas of weakness
  • Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
  • Delegated all daily tasks to employees, streamlining daily progress and efficiency
  • Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development
  • Scheduled employees for all shifts, taking into account customer traffic and employee strengths
  • Reported issues to higher management with great detail, resulting in conflict resolution and increased performance
  • Maintained cleanliness and organization of all employee workspaces, working closely with employees to systemize tasks
  • Coordinated, created and scheduled content, designs and periodic updates to the company website
  • Developed collateral such as display, marketing, and packaging materials to support product branding strategies
  • Created aesthetically-pleasing advertisements that complemented products
  • Researched trends and projected changes in the eSports industry to capitalize on emerging opportunities
  • Applied creative expertise to present marketing concepts
  • Created documentation outlining research findings for use by project managers, customers and other marketing staff to make accurate decisions about future plans
  • Coordinated with social media, public relations and other teams to execute product introductions
  • Increased customer engagement through social media
  • Discussed SEO needs and optimized strategies for short- and long-term campaigns
  • Monitored online presence of the company's brand to engage with users and strengthen customer relationships
09/2007 to 08/2011Bookkeeper/Associate Relations Assistant/Customer Service RepresentativeHannaford Brothers Company | City , STATE
  • Streamlined bookkeeping procedures to increase efficiency and productivity
  • Strong leader of customer support staff
  • Managed payroll for an organization of 50+ personnel
  • Oversaw the day-to-day processing of payroll for 50+ employees, including review of time-sheets and computing pay in accordance with FLSA
  • Acted professionally and patiently when addressing negative customer feedback
  • Effectively managed a high-volume of inbound and outbound customer calls
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable
  • Entered financial data into the company accounting database for verification and reconciliation, maintaining accurate and current accounts at all times
08/2011 to 12/2016Inspector/Machine Operator/Tech SupportEagle Industries, Inc. | City , STATE
  • Discarded and rejected products, materials and equipment that did not meet specifications
  • Determined adjustment and certification methods, formulas, and measuring instruments required based on blueprints
  • Recorded inspection and test data such as weights, temperatures, grades and quantities inspected and graded
  • Monitored production operations for compliance with specifications and promptly reported defects
  • Collected samples during production and tested randomly to determine in-process product quality
  • Routinely checked measuring equipment to resolve testing problems
  • Presented clear, organized data in graphs, charts, tables and written reports
  • Recorded defects and coordinated issue resolution with the development team and functional leads
  • Inspected outbound shipments and conducted random sampling to ensure product quality
  • Managed payroll for an organization of 20+ personnel
  • Provided base level IT support to non-technical personnel within the business
  • Exercised proficiency in Microsoft Word/PowerPoint/Excel for varying customer and business needs
  • Upheld codes and regulations governing materials, processes, and procedures
Education
2007High School DiplomaBonny Eagle High School, City
Associate of Arts | Information TechnologyThe University of Phoenix, City
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

77Average
Resume Strength
  • Completeness
  • Formatting
  • Word choice
  • Strong summary
  • Typos

Resume Overview

School Attended

  • Bonny Eagle High School
  • The University of Phoenix

Job Titles Held:

  • Operational Manager
  • Bookkeeper/Associate Relations Assistant/Customer Service Representative
  • Inspector/Machine Operator/Tech Support

Degrees

  • 2007 High School Diploma
    Associate of Arts | Information Technology

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Operational-Risk-Manager-resume-sample

Operational Risk Manager

Accenture Contractor Jobs

Chantilly , VA

Operational-Manager-resume-sample

Operational Manager

Bloomia

King George , VA

Operational-Risk-Manager-(Business-Management)-resume-sample

Operational Risk Manager (Business Management)

Unc Health Care Systems

Chapel Hill , NC

  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
  • Work Here
  • Contact Us
  • FAQs
  • Accessibility
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2022, Bold Limited. All rights reserved.