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Operational Manager Resume Example

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OPERATIONAL MANAGER
Professional Summary

In my work experience, I have always been a "Jack-of-all-trades" in that if something needs to be done I am always willing to step up to the opportunity to learn and work at a new task. I am offering excellent communication, computer skills. I will adapt and grow those same skills for you while meeting deadlines and achieving your goals. As an employee of yours, I will constantly be seeking to better my skill set so that I can become progressively a more valuable asset to you. I come to all things in my life with a desire to learn and improve both myself and my environment.

Skills
  • Effective leader and trusted key holder of both digital and brick and mortar assets
  • A hunger to learn and improve at all times
  • Active listener
  • Detail-oriented, methodical, and organized
  • Service industry background with strong communication skills
  • Proficiency in Adobe Photoshop & Premiere, Microsoft Office, HootSuite, Sprout Social, Jira, G-Suite, cPanel, Facebook, Twitter, & Instagram
  • Effective time management, quick to learn new responsibilities
  • Customer-oriented, driven to solve customers problems to their satisfaction
  • Advanced computer proficiency (Windows, Linux, and Mac)
  • Payroll administration experience (ADP, Chronos, Gusto)
  • Experience in inventory management & product assembly
  • Trusted key holder of both digital and brick and mortar assets
  • Creative problem solver
  • Employee reviews, scheduling, coaching, and mentoring
  • Data interpretation and analysis as well as savings
Work History
06/2017 to 01/2020Operational ManagerCheckmate Gaming | Portland, Maine
  • 50+ hours a week full-spectrum management and engagement with the customer. Managing at one point a staff of 30 individual live chat agents as well as partaking in chats to ensure the quality of service to all customers at times
  • Created and developed competitive scheduling strategies for our products as well as standard practices for customer engagement and employee effectiveness
  • Innovated in the field to remain ahead of our competition to the point where the competition copied my content and designs
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels
  • Worked alongside developers to test & troubleshoot website and application development at all stages
  • Implemented business strategies by executing problem-solving and creativity, increasing revenue and effectively targeting new markets
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
  • Observed each employee's individual strengths and initiated a mentoring program to improve areas of weakness
  • Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
  • Delegated all daily tasks to employees, streamlining daily progress and efficiency
  • Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development
  • Scheduled employees for all shifts, taking into account customer traffic and employee strengths
  • Reported issues to higher management with great detail, resulting in conflict resolution and increased performance
  • Maintained cleanliness and organization of all employee workspaces, working closely with employees to systemize tasks
  • Coordinated, created and scheduled content, designs and periodic updates to the company website
  • Developed collateral such as display, marketing, and packaging materials to support product branding strategies
  • Created aesthetically-pleasing advertisements that complemented products
  • Researched trends and projected changes in the eSports industry to capitalize on emerging opportunities
  • Applied creative expertise to present marketing concepts
  • Created documentation outlining research findings for use by project managers, customers and other marketing staff to make accurate decisions about future plans
  • Coordinated with social media, public relations and other teams to execute product introductions
  • Increased customer engagement through social media
  • Discussed SEO needs and optimized strategies for short- and long-term campaigns
  • Monitored online presence of the company's brand to engage with users and strengthen customer relationships
09/2007 to 08/2011Bookkeeper/Associate Relations Assistant/Customer Service RepresentativeHannaford Brothers Company | Buxton, Maine
  • Streamlined bookkeeping procedures to increase efficiency and productivity
  • Strong leader of customer support staff
  • Managed payroll for an organization of 50+ personnel
  • Oversaw the day-to-day processing of payroll for 50+ employees, including review of time-sheets and computing pay in accordance with FLSA
  • Acted professionally and patiently when addressing negative customer feedback
  • Effectively managed a high-volume of inbound and outbound customer calls
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable
  • Entered financial data into the company accounting database for verification and reconciliation, maintaining accurate and current accounts at all times
08/2011 to 12/2016Inspector/Machine Operator/Tech SupportEagle Industries, Inc. | Hollis, Maine
  • Discarded and rejected products, materials and equipment that did not meet specifications
  • Determined adjustment and certification methods, formulas, and measuring instruments required based on blueprints
  • Recorded inspection and test data such as weights, temperatures, grades and quantities inspected and graded
  • Monitored production operations for compliance with specifications and promptly reported defects
  • Collected samples during production and tested randomly to determine in-process product quality
  • Routinely checked measuring equipment to resolve testing problems
  • Presented clear, organized data in graphs, charts, tables and written reports
  • Recorded defects and coordinated issue resolution with the development team and functional leads
  • Inspected outbound shipments and conducted random sampling to ensure product quality
  • Managed payroll for an organization of 20+ personnel
  • Provided base level IT support to non-technical personnel within the business
  • Exercised proficiency in Microsoft Word/PowerPoint/Excel for varying customer and business needs
  • Upheld codes and regulations governing materials, processes, and procedures
Education
2007High School DiplomaBonny Eagle High School, Standish, Maine
Associate of Arts | Information TechnologyThe University of Phoenix, Tempe, Arizona
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Resume Overview

Companies Worked For:

  • Checkmate Gaming
  • Hannaford Brothers Company
  • Eagle Industries, Inc.

School Attended

  • Bonny Eagle High School
  • The University of Phoenix

Job Titles Held:

  • Operational Manager
  • Bookkeeper/Associate Relations Assistant/Customer Service Representative
  • Inspector/Machine Operator/Tech Support

Degrees

  • 2007 High School Diploma
    Associate of Arts | Information Technology

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