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Operational Manager Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Enthusiastic Business Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of managing people and processes. Motivated to learn, grow and excel in business. Strong technology and product development expertise. Likable personality and customer-focused background coupled with expertise in medical and dental field. Ready to tackle new challenges and build success with an exciting organization.

Skills
  • Effective leader
  • Process Improvement
  • Business Operation
  • Project Organization
  • Policy and procedure modification
  • Credit and collections
  • Payroll and budgeting
  • Microsoft Excel
  • Project development
  • Human resources management
  • Delegation
  • Supervision
Work History
05/2019 to Current Operational Manager Kinder Morgan | Imperial, CA,
  • Enhanced and redefined organizational structure to maintain company's competitive edge.
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
  • Monitored over 26 employees' day-to-day activities and made plans to rectify issues resulting successful daily operation
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Managed marketing strategy creation and advertising initiatives to better promote practice to public.
  • Planned marketing initiatives and leveraged referral network to promote business development.
  • Created professional business correspondence, spreadsheets and presentations.
  • Configured hardware, devices and software to set up work stations for employees.
  • Set up computers and networking systems and delivered step-by-step instructions on basic use.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
06/2014 to 05/2019 Business Manager General Dynamics | Newport, RI,
  • Developed inaugural incentive performance plan, motivating staff and achieving 100 % increase in sales.
  • Spearheaded business operations by consistently seeking methods to improve profitability through cost containment, efficiency improvements and revenue generation.
  • Worked with sales representatives to develop strong customer connections with company teams and promote long-lasting relationships.
  • Oversaw Human Resources activities by leading recruiting, selection, employee relations, payroll and benefits administration.
  • Directed business operations for 10 employee company doing $1 million in yearly revenue.
  • Supervised administrative functions of scheduling, billing, inventory management, front desk reception and office security.
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitor
  • Verified salaried and hourly employee time cards to prepare accurate bi-weekly payroll.
03/2012 to 06/2013 Front Office Manager Fontainebleau Miami Beach | Miami Beach, FL,
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
03/1995 to 10/2010 Office Manager Alutiiq Llc | Oak Harbor, WA,
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Oversaw office inventory activities, including ordering, stocking and shipment receiving. Compared vendor prices and negotiated for optimal saving
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Administered yearly budget to manage office requirements such as service contracts, postage costs and supply replenishment.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Verified total of 10 salaried and hourly employee time cards to prepare accurate bi-weekly payroll.
  • Recruited and hired qualified candidates for vacant and new positions.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Education
Expected in 08/1982 National Certification | Dental Assisting Bates Technical College, Tacoma, WA GPA:
Expected in Associate of Science | Tacoma Community College, Tacoma, WA GPA:

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Resume Strength

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Resume Overview

School Attended
  • Bates Technical College
  • Tacoma Community College
Job Titles Held:
  • Operational Manager
  • Business Manager
  • Front Office Manager
  • Office Manager
Degrees
  • National Certification
  • Associate of Science