Operation Manager Resume Example
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OPERATION MANAGER
Summary
A position that will give me the opportunity to apply my experience and expertise. Profile More than 9 years experience as professional in Food and Beverage and hospitality. Led and developed numerous teams toward achieving key property objectives that yielded departmental and hotel successes Full knowledge of all the Food and beverage Departments Management experience working with groups and excellent motivator Goal-oriented individual with strong leadership capabilities. Extremely customer service oriented. Great interpersonal and communication skills. Organized, highly motivated, and detail-directed problem solver. Proven ability to work in unison with staff, and higher level of management. Excellent working under pressure and independently. Self-motivated and fast learner, and trustworthy.
Highlights
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Experience
Operation ManagerOct 2012 to Current
The Hertz Corporation － Los Gatos , CA
The Hertz Corporation － Los Gatos , CA
- Manage F&B aspects of 2 locations: Don Shula Hotel and Shula's Steak House at Senator Golf Course.
- Banquets, Catering, restaurants, coffee shop, burger place.
- Budgeting, Forecasting, cost control, purchasing.
- Create a cost menus efficiently.
- Manage and work with Sales, Executive Chef, and Banquets Managers.
- Fostered strong working relationships with all hotel departments.
Operation ManagerMar 2012 to Sep 2012
The Hertz Corporation － Lubbock , TX
The Hertz Corporation － Lubbock , TX
- New Opening Oak Brook IL
- Coordinate FOH and BOH aspects for opening.
- HR, Hire, and train new staff
- Train FOH managers
- Marketing, social media and PR.
- Sales and Catering, Event Planning
SugarTaod General Manager/ Food and BeverageDec 2009 to Feb 2012
Hyatt － Snowmass Village , CO
Hyatt － Snowmass Village , CO
- Assist managing F&B department within the hotel.
- Annual budgeting, forecasting.
- Control F&B expenses, manage checkbook.
- Purchasing, inventory control
- Improved F&B cost
- Marketing, PR, sales and events increasing revenue for SugarToad
- Established standards of operations, trained staff for upscale fine dinning service.
Director of OutletsJan 2007 to Jan 2009
Hyatt － Virginia Beach , VA
Hyatt － Virginia Beach , VA
- Managed 4 food and beverage outlets for a 425-room full-service hotel.
- Brand Training Manager (Starwood Hotel)
- Assist F&B Director
- Banquet experience
- P&L, cost control, budgeting and forecasting
- Hire, train and retain staff
- Business Development Manager for Shula's Steak House
Director of OutletsJan 2005 to Feb 2007
Hei Hotels & Resorts － Boston , MA
Hei Hotels & Resorts － Boston , MA
- Managed daily F&B Operations of 4 outlets
- Payroll, F&B cost control, forecasting.
- Implement brand standards
- Brand training manager. Customer service training manager
- Banquet manager
- Assist F&B Director
- Menu Costing
Outlets ManagerApr 2003 to Jan 2005
Loews Hotels － Orlando , FL
Loews Hotels － Orlando , FL
- Manage all F&B Outlets
- F&B cost Cost Control
- Hire and Training of Staff
- Menu Implementation
- Assist on the transition to a new company with all accounting part of the F&B are
Assistant Outlet ManagerJan 2002 to Apr 2003
Aimbridge Hospitality － Woodway , TX
Aimbridge Hospitality － Woodway , TX
- Assist the Outlets Manager in the daily operations of all F&B areas
- Assist Banquet department as Capitan
- Assist Front Desk Department as needed
Front Desk Assistant ManagerDec 2001 to Apr 2003
Wyndham Hotel － City , STATE
Wyndham Hotel － City , STATE
- Assist revenue Manager
- Managed reservations and room assignment for groups.
- Maximized occupancy rates
- Monitored the appearance and performance of the front desk staff.
- Balanced all rebates and other miscellaneous charges.
- Monitored room availability and rates daily using Fidelio
Education
Associate of Science, Business Administration and Economics2000Franz Tamayo University － City, Bolivia
Associate Degree, Business Administration Hospitality and Tourism1996Mayor de San Andrés University － City, Bolivia
Business Administration Hospitality and Tourism
Certifications
Proficient with POS for Food and Beverage. Micros Expert, BASSET Certified Trainer (Alcohol awareness and regulations), Food Service Sanitation: Certified by the state of Illinois,Strong Wine, Spirits and Beer (craft) Knowledge. Sommelier Certification, by the Court of Master Sommeliers.
Starwood and Hilton Brand Training Manager
Skills
Accounting, ADP, Budgeting, Business Development, cost control, counseling, Customer Service, Delphi,Special events, Event planning, Financials, Forecasting, Human Resources, Inventory control,
Languages: Spanish and English Director, Marketing plans, Micros, Excel, MS Office, Outlook, Power Point, Publisher, Word, Payroll, POS, PR, Purchasing, Quality Assurance, Recruitment, Sales, Customer Service Trainer
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Resume Overview
School Attended
- Franz Tamayo University
- Mayor de San Andrés University
Job Titles Held:
- Operation Manager
- SugarTaod General Manager/ Food and Beverage
- Director of Outlets
- Outlets Manager
- Assistant Outlet Manager
- Front Desk Assistant Manager
Degrees
- Associate of Science , Business Administration and Economics 2000
Associate Degree , Business Administration Hospitality and Tourism 1996
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