Operation Manager Resume Example Culinaire International

OPERATION MANAGER

Summary

A position that will give me the opportunity to apply my experience and expertise. Profile More than 9 years experience as professional in Food and Beverage and hospitality. Led and developed numerous teams toward achieving key property objectives that yielded departmental and hotel successes Full knowledge of all the Food and beverage Departments Management experience working with groups and excellent motivator Goal-oriented individual with strong leadership capabilities. Extremely customer service oriented. Great interpersonal and communication skills. Organized, highly motivated, and detail-directed problem solver. Proven ability to work in unison with staff, and higher level of management. Excellent working under pressure and independently. Self-motivated and fast learner, and trustworthy.

Highlights

Brand management
Upscale resort and spa background
VIP services specialist
Exceptional customer service
Background in sales and catering
Fidelio, PMS, On Q (Hotel Systems), and Galaxy (light speed), ADP, Time Saver, Delphi
Management/Supervision
Recruitment and retention of staff.

Staff motivation and training
Train, supervise and evaluate staff, line employees, managers.
Coaching and counseling
P&L, F&B budgeting, forecasting, payroll, cost control.
Sales and Marketing, social media, PR.
Inventory management systems
MS Office expert
Exceptional communicator

Experience

Operation ManagerOct 2012 to Current
Culinaire International － Miami Lakes, FL

Manage F&B aspects of 2 locations: Don Shula Hotel and Shula's Steak House at Senator Golf Course.
Banquets, Catering, restaurants, coffee shop, burger place.
Budgeting, Forecasting, cost control, purchasing.
Create a cost menus efficiently.
Manage and work with Sales, Executive Chef, and Banquets Managers.
Fostered strong working relationships with all hotel departments.

Operation ManagerMar 2012 to Sep 2012
Devon Seafood and Grill － Oak Brook, IL

New Opening Oak Brook IL
Coordinate FOH and BOH aspects for opening.
HR, Hire, and train new staff
Train FOH managers
Marketing, social media and PR.
Sales and Catering, Event Planning

SugarTaod General Manager/ Food and BeverageDec 2009 to Feb 2012
Hotel Arista 4 Diamond Hotel － Naperville , IL

Assist managing F&B department within the hotel.
Annual budgeting, forecasting.
Control F&B expenses, manage checkbook.
Purchasing, inventory control
Improved F&B cost
Marketing, PR, sales and events increasing revenue for SugarToad
Established standards of operations, trained staff for upscale fine dinning service.

Director of OutletsJan 2007 to Jan 2009
Westin Chicago Northwest － Oak Brook, IL

Managed 4 food and beverage outlets for a 425-room full-service hotel.
Brand Training Manager (Starwood Hotel)
Assist F&B Director
Banquet experience
P&L, cost control, budgeting and forecasting
Hire, train and retain staff
Business Development Manager for Shula's Steak House

Director of OutletsJan 2005 to Feb 2007
Doubletree Hotel by Hilton － Oak Brook, IL

Managed daily F&B Operations of 4 outlets
Payroll, F&B cost control, forecasting.
Implement brand standards
Brand training manager. Customer service training manager
Banquet manager
Assist F&B Director
Menu Costing

Outlets ManagerApr 2003 to Jan 2005
Hyatt Regency Hotel － Oak Brook, IL

Manage all F&B Outlets
F&B cost Cost Control
Hire and Training of Staff
Menu Implementation
Assist on the transition to a new company with all accounting part of the F&B are

Assistant Outlet ManagerJan 2002 to Apr 2003
Wyndham Hotel － Oak Brook, IL

Assist the Outlets Manager in the daily operations of all F&B areas
Assist Banquet department as Capitan
Assist Front Desk Department as needed

Front Desk Assistant ManagerDec 2001 to Apr 2003
Wyndham Hotel － Oak Brook, IL

Assist revenue Manager
Managed reservations and room assignment for groups.
Maximized occupancy rates
Monitored the appearance and performance of the front desk staff.
Balanced all rebates and other miscellaneous charges.
Monitored room availability and rates daily using Fidelio

Education

Associate of Science, Business Administration and Economics2000Franz Tamayo University － La Paz, Bolivia

Associate Degree, Business Administration Hospitality and Tourism1996Mayor de San Andrés University － La Paz, Bolivia

Business Administration Hospitality and Tourism

Certifications

Proficient with POS for Food and Beverage. Micros Expert, BASSET Certified Trainer (Alcohol awareness and regulations), Food Service Sanitation: Certified by the state of Illinois,Strong Wine, Spirits and Beer (craft) Knowledge. Sommelier Certification, by the Court of Master Sommeliers.

Starwood and Hilton Brand Training Manager

Skills

Accounting, ADP, Budgeting, Business Development, cost control, counseling, Customer Service, Delphi,Special events, Event planning, Financials, Forecasting, Human Resources, Inventory control,

Languages: Spanish and English Director, Marketing plans, Micros, Excel, MS Office, Outlook, Power Point, Publisher, Word, Payroll, POS, PR, Purchasing, Quality Assurance, Recruitment, Sales, Customer Service Trainer

Resume Overview

Companies Worked For:

Culinaire International
Devon Seafood and Grill
Hotel Arista 4 Diamond Hotel
Westin Chicago Northwest
Doubletree Hotel by Hilton
Hyatt Regency Hotel
Wyndham Hotel

School Attended

Franz Tamayo University
Mayor de San Andrés University

Job Titles Held:

Operation Manager
SugarTaod General Manager/ Food and Beverage
Director of Outlets
Outlets Manager
Assistant Outlet Manager
Front Desk Assistant Manager

Degrees

Associate of Science , Business Administration and Economics 2000
Associate Degree , Business Administration Hospitality and Tourism 1996

Operation Manager Resume Example

Resume Score: 90%

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