operation manager resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
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Summary
High-performing leader and operations manager with over 30 years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist with ability to thrive in fast-paced and changing environments, while sustaining operational accuracy and delivering results for optimal profitability.
Skills
Solutions development
Mergers and acquisitions knowledge
Multi-unit operations management
Process improvement strategies
Policies and procedures implementation
Workforce training
Systems implementation
Cost reduction and containment
Performance reporting
Staff training and development
Incidents management
Process improvement
Conflict mediation
Customer service
Staff development
Cross-functional communication
Team Building/Leadership
Inventory management
Cost reduction strategies
Goal attainment
Computer proficiency
Management
Warehouse operations
High-pressure environments
Document control
Maintenance planning
Conflict resolution
Retail operations management
Dedicated
Product management
Team building
Production
Staff retention
Flexible
Customer relationship management
Business and Operations Management
Business process re-engineering
Experience
Operation Manager, 06/2002 to 03/2020 Michaels Stores – Baytown, TX,
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Managed daily operations, including supervising multiple team members across 1 locations.
Reduced operating budget by $30,000 annually by developing new inventory management process.
Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
Monitored and directed all aspects of department operations and 78-member 5 team in production, safety, equipment, performance, quality and records management.
Conducted performance reviews providing coaching and feedback to benefit both company and employee.
Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
Managed day-to-day operations, including supervision and assignment delegation for 78-member team.
Delivered positive customer experiences by implementing effective quality assurance practices.
Replenished inventory to maintain par levels and completed quarterly inventory audits, counted and updated inventory reports upon receipt of new shipments.
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Fostered strong relationships with customers and suppliers by reviewing and maintaining communication.
Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports.
Recruited, hired and trained crew members on application of projects, customer relations and customer service.
Increased productivity by 10% while simultaneously reducing head count by 8%.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Pet Store Manager, 05/2000 to 06/2002 Plug Power Inc. – Carencro, LA,
Maintained industry knowledge through continuing education, training and monitoring of industry publications.
Implemented, maintained and verified compliance to various international quality standards and administered training on standards.
Earned good attendance record and built reputation for being on time and ready to work.
Worked closely with management to improve route efficiencies and identify best practices and reported incidents, accidents, injuries or property damage.
Consistently provided exceptional service and attention to customers and stakeholders.
Protected company brand and improved customer satisfaction by finding creative solutions to problems arising from deliverables.
Provided excellent service and attention to customers in face-to-face encounters and through phone conversations.
Quoted customer billings, invoiced customers, documented sales and expenses and maintained inventory levels to meet customer and service needs.
Processed day to day operations in the building. Cash, inventory, delivery, suppies, employees.
Industrial Production Manager, 04/1989 to 05/2002 Hadco/Samena – City, STATE,
Provided top product quality control and inventory management resulting in reduced downtime and maximized revenue.
Conferred with technical and administrative staff to devise and implement corrective actions.
Evaluated schedules, orders and forecasts to plan operational processes and meet timetables.
Set minimum standards and providing technical guidance and support for design, installation, operation and maintenance of mechanical systems used in manufacturing process.
Analyzed production, quality control and maintenance reports to detect and address production problems.
Authored and updated production reports and personnel records for use by senior managers in making accurate operational decisions.
Helped achieve company goals by supporting production workers.
Managed all areas of manufacturing, safety, inventory control and process implementation.
Coordinated regular preventive and predictive maintenance programs to maintain optimal equipment functionality.
Monitored manufacturing variances to achieve quality improvement while resolving product process and equipment problems.
Ran 3 departments at once, quality control, inspections, and welding.
Hired and headed performance reviews for all staff.
Education and Training
Associate of Science: Business Management, Expected in 05/2012 to Everest - , GPA:
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