Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Advanced Operations Manager offering over 20 years of experience and proven success in manufacturing and production, quality assurance and leadership. Highly skilled in streamlining operations and improving throughput through continuous process improvement and cross-functional collaboration. Accomplished in building high-performing teams and inspiring staff to achieve personal and professional goals. Self-starting Operations Manager in Transportation logistics and operations. Offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.

  • SAP expertise
  • Budgeting and forecasting
  • Risk analysis and management
  • Cost reduction strategies
  • Supply chain distribution
  • Work flow planning
  • Business Development
  • Complex problems analysis
  • Project planning and development
  • Vendor sourcing
  • Procurement and sales
  • Event planning
  • Staff Management
  • Business planning
  • Business operations
  • Employee relations
  • Supply chain logistics
  • Employee relations and conflict resolution
  • Operations management
  • Project Management
  • Natural leader
  • Transportation Activity Management
  • Route Optimization
  • Profit and Loss Management
  • Distribution and Warehousing
  • Carrier Negotiations
  • Policy and Procedure Adherence
  • Scheduling
  • Budgeting
  • Shipping and Receiving
  • Forklift Operation
  • Logistics
  • Logistics Management
  • Issue resolution
  • Team management
  • Organization
  • Operational improvement
  • Supervision
  • Problem resolution
  • Warehouse management systems
  • Shipping and receiving
Work History
12/2005 to Current Operation Manager Michaels Stores | Carmel, IN,
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
  • Evaluated upcoming program plans to forecast expected resource needs.
  • Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
  • Helped build and review master service agreements for work eligibility.
  • Spearheaded department training for appraisals of new components.
  • Managed and allocated staff and material resources to meet production goals.
  • Managed communications during major technology outages, natural disasters, virus outbreaks, frame cloud outages and network device outages.
  • Formulated processes that enabled team to improve assistance to support groups, resulting in reduction of down time and financial loss.
  • Established operational objectives and work plans and delegated assignments to subordinate managers.
  • Maximized productivity and management systems by establishing specific goals and managing operations.
  • Ensured compliance with best business practices throughout organization.
12/2005 to Current Driver White Castle | Griffith, IN,
  • Delivered goods and products to customer on time and in excellent condition.
  • Upheld high standards of professionalism and discretion when working with high-value clients.
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
  • Coordinated efficient merchandise loading and unloading to keep up with tight schedules.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Answered, scheduled and responded to reservation calls at specific times and locations.
  • Updated personal logs and business tracking documents accurately and according to schedule requirements.
  • Checked in with dispatch service and updated with current location.
  • Optimized routes based on road knowledge, traffic updates and GPS data.
  • Charted out upcoming routes with GPS technology and maps.
  • Kept meticulous logs of all correspondence with customers and freight recipients.
  • Delivered goods to customers both locally and long distance.
  • Operated with safety and skill to avoid accidents and delays.
01/1998 to 12/2005 Customer Service Supervisor Regal Beloit Corp. | Florence, KY,
  • Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
  • Exceeded team goals and collaborated with staff members

    to implement customer service initiatives.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Kept abreast of new company products and services to effectively answer questions and resolve complaints.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
  • Critically monitored customer service operations to assess agent performance and provide evaluations and feedback.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Developed shipment and receiving plans for export to appropriate personnel and departments by contacting customers for scheduled deliveries.
  • Determined appropriate loads and practical delivery schedule for each driver and vehicle by balancing needs and availability of both delivery driver and clients.
Expected in 05/1992 High School Diploma | Jefferson County High School, Dandridge, TN GPA:

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Resume Overview

School Attended

  • Jefferson County High School

Job Titles Held:

  • Operation Manager
  • Driver
  • Customer Service Supervisor


  • High School Diploma

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