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Operation Manager Resume Example

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OPERATION MANAGER
Professional Summary

Organized Territory Sales Manager with 6+ years sales experience in Macy's and Target. Proven track record of implementing successful sales programs to exceed company goals. Accomplished management professional with 2 years of career progression in Security operations. Proven effective leader skilled in development and oversight of high-performing, multi-disciplined and quality-oriented teams. Adept problem solver, employing creativity and innovation to overcome challenging and complex issues across employees, processes and costs. Focused and meticulous in all financial and regulatory compliance objectives to strategically plan and execute budgets, forecasts, cost-reduction techniques and safety initiatives. Outstanding communicator with English fluency and well-versed in employee, vendor and partner relations.

Personable, friendly and solution-oriented Customer service with over 2 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, Customer service and Sale, time management and sales. Dedicated to customer loyalty and satisfaction.

Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.

Skills
  • Organized Superb sales professional
  • Detail-oriented Cash handling accuracy
  • Excellent multi-tasked Goal-oriented
  • Strong communication skills Staff development/training
  • Flexible schedule
  • Creative problem solving
  • Ability to learn and adapt to rapidly changing environments
  • Reports status of programs to all levels of business, from junior engineers to organization directors and executives
  • Communicates with team members on regular basis, ensuring their project efforts are prioritized properly based on organizational objectives
  • Ensures complete documentation is provided in form of commented code, problem status information, functional specifications, and design documents
  • Strategy
  • Approach, Written
  • Cash handling
  • Strong communication skills
  • Cost analysis
  • Creative problem solving
  • Client
  • Detail-oriented
  • Documentation
  • Staff development/training
  • Fashion
  • Functional
  • Information Security
  • Organizational
  • Performance reviews
  • Personnel
  • Presentations
  • Receiving
  • Sales
  • Credit card payment processing
  • Organizational strengths
  • Inbound and outbound calling
  • High-energy attitude
  • Retail sales customer service
  • Call center experience
  • Microsoft Office expertise
  • Problem-solving abilities
Work History
Operation Manager, 11/2017 to 12/2019
First Service Residential – Boca Raton, FL
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
  • Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly
  • Evaluated upcoming program plans to forecast expected resource needs
  • Developed and submitted strategy and initiative reports to highlight current actions and proposed changes to corporate committee
  • Implemented conflict-resolution tactics by cooperating with clients and staff to achieve team objectives
  • Monitored and directed all aspects of department operations and over 52-member Security Operations team in production, safety, equipment, performance, quality and records management
SECURITY OPERATIONS MANAGER, 11/2017 to 12/2019
First Service Residential – Boca Raton, FL
  • Leading network and application security personnel, developing strategy, setting goals and providing performance and professional development feedback
  • Opportunity to work with and manage multiple third-party service providers providing security service
  • Correlates network activity across networks to identify trends of unauthorized use
  • Managers vendors and oversees their performance
  • Performs other work-related duties as assigned
  • Analyzes components of Information Security Program to identify weaknesses and develop opportunities for improvement
  • Manage outsourced vendors that provide information security functions for compliance with contracted service-level agreements
  • Operating Front Desk area receiving call and Guess sign in, process Work order regarding any repair
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
  • Developed standard operating procedures and document work flows for current and future process steps
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Conducted training and change management processes to improve operations
  • Investigated and resolved customer complaints to foster satisfaction
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction
  • Provided observations, took measurements and performed tests at various stages according to quality control plan
  • Reported daily activity, incidents and irregularities, including equipment and property damage, theft and presence of unauthorized persons
  • Managed all security procedures and protocols for company, reporting any non-compliant personnel to Supervisor
  • Assessed company security risks and developed actionable solutions to be presented to management
  • Controlled all physical and security technology programs, including Security Cameras system, access control, security lighting, gate systems and incident management systems
  • Implemented new security protocols to prohibit trespassing and increase safety
  • Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives
  • Supervised property entrances and exits and monitored employee safety
  • Monitored and authorized employee and guest access to guard against theft
  • Monitored 1200 square foot property for any security issues
  • Worked closely with IT department to ensure all information on computers and networks was completely secure
  • Held routine and surprise drills to keep help security team members practice response plans
Sale Specialist. Cashier, 11/2012 to 05/2016
Macy's-Target – Boynton Beach , FL
  • Planned and executed national sales department improvements, updating company's approach to marketing, cost analysis, presentations and territory establishment
  • Retained and ensured proper handling and care of 150 existing client accounts
  • Developed and executed plans to monitor standard process adherence
  • Determined and recommended methods to address improvement opportunities
  • Managed and archived quality documentation and participated in internal and external quality audits
  • Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from [Product or service], protecting company reputation and loyal client base
  • Equipped and organized facility to comply with company strategy for online and offline quality controls
  • Worked with customers to understand requirements and provide exceptional service
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
  • Worked with Manager and supervisor to resolve mist understanding problems, improve operations and provide exceptional customer service
Education
Some College (No Degree): Computer Software Developer, Expected in 2022
Palm Beach State Community College - Lake Worth, FL
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Resume Overview

Companies Worked For:

  • First Service Residential
  • Macy's-Target

School Attended

  • Palm Beach State Community College

Job Titles Held:

  • Operation Manager
  • SECURITY OPERATIONS MANAGER
  • Sale Specialist. Cashier

Degrees

  • Some College (No Degree) : Computer Software Developer , Expected in 2022

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