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Operation Manager Resume Example

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OPERATION MANAGER
Summary

High-performing Operations Manager with experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist with ability to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.

Skills
  • Work flow planning
  • Cost reduction strategies
  • Risk analysis and management
  • Supply Chain Management
  • Purchasing and procurement
  • Distribution center management
  • Cost reduction and containment
  • Unsurpassed work ethic
  • Contract Management
  • Contract Negotiation
  • Financial Management
  • New product introductions strategies
  • Employee relations and conflict resolution
  • Sales background
  • Accounting, Forklift, Profit
  • Acquisitions, Functional, Project management
  • Basic, Hand tools, Purchasing
  • Budget, Inventory, Quality
  • Business intelligence, Investments, Quality assurance
  • Business operations, Layout, Quality control
  • Business strategies, Leadership, Receiving
  • Carpentry, Machinery, Repairing
  • Conflict resolution, Managing, Repairs
  • Continuous improvement, Materials, Risk analysis
  • Contract Negotiation, Mechanical, Safety
  • Contract Management, Monitors, Sales
  • Cost reduction, Natural, Schematics
  • Customer relations, Negotiations, Staff Management
  • Clients, Negotiating, Strategy
  • Client, Network, Strategic
  • Decision-making, Operations management, Strategic Planning
  • Delivery, Organizational, Supply chain
  • Directing, Packaging, Supply Chain Management
  • Documentation, Personnel, Technical documentation
  • Driving, Plumbing, Troubleshooting
  • Due diligence, Policies, Wiring
  • Employee relations, Presentations
  • Finance, Problem-solving
  • Financial, Processes
  • Financial Management, Procurement
Experience
09/2016 - Current
Classic Flooring － Birmingham, ALOperation Manager
  • Implemented policies and standard operating procedures for continuous improvement.
  • Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.
  • Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
  • Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
  • Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and member management team with related direct reports.
  • Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
  • Reduced average contract expenses through aggressive negotiations with vendors.
  • Developed and submitted strategy and initiative reports to highlight current actions and proposed changes to corporate committee.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
  • Optimized returns and investments by effectively managing and directing distribution operations.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Enhanced slot control of freight in warehouse by optimizing organization efforts.
  • Maximized productivity and management systems by establishing specific goals and managing operations.
  • Organized preventive maintenance to reduce downtime and line shutdown or production delays.
  • Coordinated visits and provided briefs to very important personnel (VIPs) improving knowledge and awareness of operational activities, programs and offerings.
  • Developed and maintained relationships with customers and suppliers through continual communication.
  • Established positive and effective communication among unit staff and organization leadership, reducing misunderstandings and late tasks.
  • Oversaw bin fulfillment services, manufacturing and case picking for supply chain orders with rapid turnaround, ensuring high-quality and fresh product delivery.
  • Documented safety action plans, quality initiatives, and team performance.
  • Developed project management roadmap to define project objectives, timelines and milestones.
  • Formulated processes that enabled team to improve assistance to support groups, resulting in reduction of down time and financial loss.
  • Optimized organizational operations and facilitated decision-making by examining problem-solving concepts, including quantitative methods and techniques.
  • Verified compliance with best business practices throughout organization.
  • Maintained constructive client and vendor relationships.
  • Spearheaded quality control measures to minimize downtime and propel sales.
  • Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences.
  • Restocked inventory to sustain par levels and produced quarterly inventory audits and calculated, updated and presented reports.
  • Implemented incident management responses, including troubleshooting, root cause analysis and issue resolution.
  • Managed and allocated staff and material resources to meet production goals.
  • Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives.
  • Cultivated strong business relationships with clients to increase overall experience, satisfaction and retention rates.
  • Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
  • Partnered with vendors and suppliers to effectively manage and budget inventory.
  • Built, supervised and mentored teams and leaders in receiving and inbound operations.
  • Merged acquisitions through effective management of due diligence efforts.
  • Executed physical relocation,including design of floorplan, wiring and furnishing placement while maintaining transitional efficiency.
10/2015 - 08/2016
Noland Health Services － Pell City, ALMaintenance Technician
  • Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Managed available parts, tools and materials inventory to maintain prompt response capability.
  • Inspected and tested machinery and equipment to diagnose malfunctions.
  • Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
  • Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Performed minor wall repair to maintain walls, including installing drywall and repairing and applying wallpaper.
  • Finalized work on building systems by completing basic carpentry and other finish work.
  • Maintained cleanliness of buildings and property.
  • Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
  • Completed documentation for recordkeeping and customer use.
  • Troubleshot and diagnosed problems with mechanical and electrical systems and equipment.
  • Interpreted drawings, blueprints and schematics of building and systems layout as well as machinery construction.
  • Used trowels, gauge lines, air hammers, plumb bobs and chisels to set mortar, bricks, blocks and stones.
  • Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
  • Inspected systems in use to detect problems, complete maintenance and recommend solutions.
  • Used power and hand tools to complete repairs to building systems.
  • Examined alarm systems and monitors to meet carbon monoxide and fire standards and safeguard personnel.
  • Removed dirt and lubricated machinery shafts, bearings and gears as part of regular maintenance.
  • Tossed all outdoor debris, including yard clippings into receptacles to properly maintain grounds.
  • Inspected fire extinguisher equipment to maintain safe environment for workers or residents.
  • Trained junior maintenance professionals on correct repair and cleaning procedures.
  • Removed damaged portions of walls, walkways, partitions and other similar structures in preparation for repairs.
  • Maintained restroom functionality by repairing leaking faucets, clogged toilets and other equipment.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Followed all work orders and specifications to determine which machines and equipment required replacement, repair or maintenance.
  • Installed replacement parts and components as well as entire systems.
  • Operated sledge hammers, shovels, picks, rakes, weed trimmers and leaf blowers to maintain exterior of facility.
05/2009 - 10/2015
Classic Flooring － Birmingham, ALSub Contractor
  • Collaborated closely with clients to better understand entire project scope.
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
  • Responded to service requests during and after business hours.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Assessed engineering documentation to determine order of construction operations.
  • Maintained optimal cost controls by making affordable supplier purchases and negotiating lower prices.
  • Improved operations and boosted profits by streamlining procedures, controlling waste and bringing in new clients.
  • Implemented changes requested by designers, owners or inspectors to conform to specifications or updated demands.
  • Kept site work safe and in line with budget, schedule and applicable building codes.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes.
  • I instillation of Carpet, Tile, Hardwood an Floating Floor.
  • Removal of old flooring an disposal of it.
  • Instillation of toilets Clean finished job sites of all scraps an vacuum floor.
Education and Training
1992
St. Clair County High SchoolSt Clair, AlHigh School Diploma
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Resume Overview

Companies Worked For:

  • Classic Flooring
  • Noland Health Services

School Attended

  • St. Clair County High School

Job Titles Held:

  • Operation Manager
  • Maintenance Technician
  • Sub Contractor

Degrees

  • High School Diploma

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