Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Diligent Operations Lead with over a 5-year background in Geodis Logistics. Exceptional strategic planning, negotiation, and procedure development talents. Dedicated to generating revenue by coaching staff members on lead development strategies.

Thorough Operations Lead with outstanding communication, organizational and leadership skills. Over 5 years of experience in the Geodis Logistics industry. Motivational and seasoned with the ability to lead a team of 50. Organized Operations Lead with excellent interpersonal and multitasking skills. Works effectively in independent or team-focused environments.

  • Ability to measure progress
  • Motivational attitude
  • Effective leader
  • Staff training/development
  • Delegation
  • Project development
  • Coaching and mentoring
  • Relationship Building
Work History
Operation Lead, 04/2015 to Current
Kuehne & Nagel Logistics, Inc.Saint Louis, MO,
  • Upheld great standards of leadership for employees, consistently leading by example.
  • Maintained team compliance with company standards, safety practices and regulatory and environmental requirements.
  • Helped set and manage objectives for quality, productivity and compliance.
  • Improved team efficiency and productivity by restructuring workflow and managing assignments.
  • Managed high workload with consistent record of achieving deadlines and production targets.
  • Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
Assistant Manager, 04/2012 to 09/2014
First Fidelity BankScottsdale, AZ,
  • Trained team members in successful strategies to meet operational and sales targets.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Coached team on effective upselling and cross-selling methods.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Monitored employee performance and developed improvement plans.
  • Promoted to Assistant Manager after only 8 months with company.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
Team Lead, 03/2009 to 02/2012
Sonepar UsaOakley, CA,
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Assigned daily employee tasks and monitored activity and completion.
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
  • Worked with team members to improve performance and implement training updates.
  • Continuously checked products for quality assurance according to strict guidelines.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • In charge of opening and closing store
  • Count safe at begin and end of shifts
Baseball Umpire, 04/2003 to 07/2008
Ymca Of Greater San AntonioCibolo, TX,
  • Promoted good sportsmanship among players.
  • Monitored integrity of athletic conduct concerning athletes and coaches.
  • Managed crowd disruption utilizing de-escalation techniques when necessary.
  • Communicated strikes and runs with precision.
  • Stayed composed and professional in high-pressure and emotionally-charged situations with coaches, players and fans.
  • Fielded questions from athletes and coaches regarding specific scenarios and calls.
  • Communicated with fans, coaches, players and other umpires.
  • Maintained safety of players and fans in different situations.
  • Umpired seasonal and tournament games.
  • Verified accuracy of score calculations before winners were announced.
  • Collected daily reports for improved efficiency during games.
  • Trained new umpires.
  • Inspected sporting equipment to ensure compliance with safety and event regulations.
  • Explained and taught regulations and rules to players and coaches.
  • Kept games on schedule by starting promptly and making correct calls.
  • Consulted with officiating team to discuss violations and play problems, coordinate responses and implement resolutions.
  • Monitored play times and elapsed time during particular events, stopping clocks to meet regulatory requirements.
  • Educated athletes, coaches and fellow officials about game rules and regulations.
  • Notified players, coaches and officiating team of rule infractions and relevant penalties.
High School Diploma: , Expected in 05/2008
Belleville East High School - Belleville,

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School Attended

  • Belleville East High School

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  • Assistant Manager
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  • High School Diploma

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