Operation Csi Manager resume example

* Maintained accurate records of patient care, Condition Progress and concerns.
* Responded appropriately to the physical, emotional and developmental needs for
the patients.
* Obtained information about the client’s medical history, drug history, complains and allergies.
*Performed clerical duties , Such as word processing, data entry, answer phones and filing.
* Maintain sanitary residents and program room.
* Report any unusual circumstances in the patient’s condition or environment.
*Helping residents programming goals and increase their independence.
*Facilitated a smooth discharge by encouraging and reassuring clients throughout their transitions.
*Observed and monitored clients behavior and responses to treatment.

• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
• Resolved various issues and discrepancies for customers.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Provided customers with information about availability and pricing.
• Prepared customer invoices, accepted payments and processed refund and cancellation requests.
• Handled billing information over phone.
• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
• Worked closely with front desk to achieve full occupancy of property.
• Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
• Provided follow through on all calls with confirmations and dissemination of requested information.
• Assisted customers with making reservations and entered reservation details into computer system.
• Checked in average of 150 passengers per day.
• Answered approximately 1000 phone calls and emails regarding customers inquires, concerns and complaints per day.

• Scheduled meetings and managed calendar.
• Responded to and directed incoming calls and other communication.
• Ran errands to support daily needs of management.
• Resolved basic computer and office equipment issues through troubleshooting.
• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
• Increased sales by driving operational efficiencies and building excellent customer rapport.
• Rented cars . was a bus driver / Cleaner also work two way radios
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Assisted call-in customers with questions and orders.
• Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
• Trained and developed new sales team associates in products, selling techniques and company procedures.
• Performed cold-calling and follow-ups with leads to secure new revenue.