, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Be a part of a successful company that will enable me to use my strong computer skills, customer service background and problem solving abilities. Also I am looking forward for a Growth within a company were I can expand my many idea and show my leadership.
Skills
Priority management
Contract Management
Customer service experience
Team Building
Operations management
Staff Management
Inventory oversight
Coaching and mentoring
Work History
09/2018 to CurrentOperation CSI ManagerYouth Consultation Services | Sicklerville, NJ,
Directed employees and related programs to maximize team productivity and facility output.
Provided direction and leadership to all levels of employees and managers.
Reduced costs by eliminating materials waste and unnecessary labor hours.
Optimized processes to maximize efficiency.
Made strategic decisions and developed key plans that affected direction of business.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Maintained cleanliness and organization of workspace, working closely with employees to systemize tasks.
Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
Executed sales and marketing initiatives to increase revenue for company.
Conducted weekly sales meetings to discuss business opportunities and strategies and alleviate issues.
Coached sales team both collectively and individually to help each employee achieve monthly goals.
Rented cars/ also do over see the returns / help hike cars back and forth. while doing production cleaning cars. i work and preferred /fastbreak counter helping with customer service and helping prep for vip customer. Als
02/2016 to 11/2019Residential AssistantMental Health Kokua | City, STATE,
* Maintained accurate records of patient care, Condition Progress and concerns.
* Responded appropriately to the physical, emotional and developmental needs for
the patients.
* Obtained information about the client’s medical history, drug history, complains and allergies.
*Performed clerical duties , Such as word processing, data entry, answer phones and filing.
* Maintain sanitary residents and program room.
* Report any unusual circumstances in the patient’s condition or environment.
*Helping residents programming goals and increase their independence.
*Facilitated a smooth discharge by encouraging and reassuring clients throughout their transitions.
*Observed and monitored clients behavior and responses to treatment.
06/2015 to 08/2018Lead Reservation Agent Blue Hawaiian Helicopters | City, STATE,
Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
Resolved various issues and discrepancies for customers.
Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Provided customers with information about availability and pricing.
Prepared customer invoices, accepted payments and processed refund and cancellation requests.
Handled billing information over phone.
Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Worked closely with front desk to achieve full occupancy of property.
Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
Provided follow through on all calls with confirmations and dissemination of requested information.
Assisted customers with making reservations and entered reservation details into computer system.
Checked in average of 150 passengers per day.
Answered approximately 1000 phone calls and emails regarding customers inquires, concerns and complaints per day.
06/2007 to 08/2015Manager's AssistantHertz Dollar Thrifty Rental Car | City, STATE,
Scheduled meetings and managed calendar.
Responded to and directed incoming calls and other communication.
Ran errands to support daily needs of management.
Resolved basic computer and office equipment issues through troubleshooting.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Increased sales by driving operational efficiencies and building excellent customer rapport.
Rented cars . was a bus driver / Cleaner also work two way radios
Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Assisted call-in customers with questions and orders.
Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Trained and developed new sales team associates in products, selling techniques and company procedures.
Performed cold-calling and follow-ups with leads to secure new revenue.
Education
Expected in 06/2007High School Diploma | Henry Perrine Baldwin High School, Wailuku, HIGPA:
Certifications
-CERTIFICATE-
* Maui Economic Opportunity INC- Core Four Business Planning Class
* Adult First Aid and CPR Certification.
*Received ALOHA Award for outstanding customer service/Sales.
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