Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Be a part of a successful company that will enable me to use my strong computer skills, customer service background and problem solving abilities. Also I am looking forward for a Growth within a company were I can expand my many idea and show my leadership.

  • Priority management
  • Contract Management
  • Customer service experience
  • Team Building
  • Operations management
  • Staff Management
  • Inventory oversight
  • Coaching and mentoring
Work History
09/2018 to Current Operation CSI Manager Youth Consultation Services | Sicklerville, NJ,
  • Directed employees and related programs to maximize team productivity and facility output.
  • Provided direction and leadership to all levels of employees and managers.
  • Reduced costs by eliminating materials waste and unnecessary labor hours.
  • Optimized processes to maximize efficiency.
  • Made strategic decisions and developed key plans that affected direction of business.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Maintained cleanliness and organization of workspace, working closely with employees to systemize tasks.
  • Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
  • Executed sales and marketing initiatives to increase revenue for company.
  • Conducted weekly sales meetings to discuss business opportunities and strategies and alleviate issues.
  • Coached sales team both collectively and individually to help each employee achieve monthly goals.
  • Rented cars/ also do over see the returns / help hike cars back and forth. while doing production cleaning cars. i work and preferred /fastbreak counter helping with customer service and helping prep for vip customer. Als
02/2016 to 11/2019 Residential Assistant Mental Health Kokua | City, STATE,

* Maintained accurate records of patient care, Condition Progress and concerns.
* Responded appropriately to the physical, emotional and developmental needs for
the patients.
* Obtained information about the client’s medical history, drug history, complains and allergies.
*Performed clerical duties , Such as word processing, data entry, answer phones and filing.
* Maintain sanitary residents and program room.
* Report any unusual circumstances in the patient’s condition or environment.
*Helping residents programming goals and increase their independence.
*Facilitated a smooth discharge by encouraging and reassuring clients throughout their transitions.
*Observed and monitored clients behavior and responses to treatment.

06/2015 to 08/2018 Lead Reservation Agent Blue Hawaiian Helicopters | City, STATE,
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
  • Resolved various issues and discrepancies for customers.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Provided customers with information about availability and pricing.
  • Prepared customer invoices, accepted payments and processed refund and cancellation requests.
  • Handled billing information over phone.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Worked closely with front desk to achieve full occupancy of property.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
  • Provided follow through on all calls with confirmations and dissemination of requested information.
  • Assisted customers with making reservations and entered reservation details into computer system.
  • Checked in average of 150 passengers per day.
  • Answered approximately 1000 phone calls and emails regarding customers inquires, concerns and complaints per day.
06/2007 to 08/2015 Manager's Assistant Hertz Dollar Thrifty Rental Car | City, STATE,
  • Scheduled meetings and managed calendar.
  • Responded to and directed incoming calls and other communication.
  • Ran errands to support daily needs of management.
  • Resolved basic computer and office equipment issues through troubleshooting.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Increased sales by driving operational efficiencies and building excellent customer rapport.
  • Rented cars . was a bus driver / Cleaner also work two way radios
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Assisted call-in customers with questions and orders.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Performed cold-calling and follow-ups with leads to secure new revenue.
Expected in 06/2007 High School Diploma | Henry Perrine Baldwin High School, Wailuku, HI GPA:

* Maui Economic Opportunity INC- Core Four Business Planning Class
* Adult First Aid and CPR Certification.
*Received ALOHA Award for outstanding customer service/Sales.

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School Attended

  • Henry Perrine Baldwin High School

Job Titles Held:

  • Operation CSI Manager
  • Residential Assistant
  • Lead Reservation Agent
  • Manager's Assistant


  • High School Diploma

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