operation control associate resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
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Professional Summary

Dynamic, motivated, and certified Operation Support Associate with over 7+ years of experience in managing inventory stock and improving efficiency at the warehouse. Ability to handle the demand-supply gap, taking crucial decisions, discard low quality products, and ensuring long-term client relationships.

  • Materials inspection
  • SQL understanding
  • Quality Improvement
  • Data analysis
  • Microsoft Word, Excel,
  • ERP systems , SAP, Oracle, JDE
Work History
Operation Control Associate, 03/2013 to Current
Harley-Davidson, Inc.York, PA,
  • Responsible for the integrity and accuracy of all inventory activities in the warehouses by maintaining a comprehensive Cycle Count Program to ensure accuracy of inventory in the database. Quality assurance and auditing and Vendor payment processing
  • Cycle count to ensure inventory integrity using available reports, research locations, and items, validating and counting all questionable locations and items, move products to the correct locations as needed; making system adjustments as necessary to reconcile products to maximum inventory accuracy in the warehouse
  • Perform quality control activity and audit customers' orders, verifying item and quantity against customer orders, reconciling, and communicating all discrepancies to supervisors, process order as appropriate, which resulting in meeting and exceeding high customers’ satisfaction level.
  • Closely monitor returns procedure is being followed and taking responsibility in ensuring all returned items are reconciled and processed accordingly in the system.
  • Manage operational reports and orders releases, sort orders by established criteria, and distribute orders as appropriate.
  • Develops monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
Logistic Control Specialist, 02/2012 to 03/2013
Dematic Corp.Wayne, NJ,
  • Managed inbound & outbound freight, shipper & carrier communication, problem solving, and order management.
  • Coordinated with freight forwarders to expedite documentation and ensured timely delivery of international and domestic shipments.
  • Managed all inventory in the warehouse and ensured proper handling, and packaging of goods and materials. Inspected material received to determined irregularities and rejected defective ones.
  • Pulled kits according to work orders received from the Production Planning Department and distributed accordingly, issued miscellaneous material requirements to the Manufacturing, Test and Engineering departments.
  • Reviewed material requisitions issued to the stockroom to ensured material is properly allocated. Maintained stock on shelves in a tidy manner, executing stock rotation in appropriate date order.
Senior Order Management Analyst, 08/2003 to 10/2009
AGILENT TECHNOLOGIES, Hewlett Packard CompanyCity, STATE,
  • Performed sales order support functions such as customers’ order acknowledgment, generation of support quote contracts, and managing customer orders and shipments.
  • Aided internal customers and Agilent worldwide customers in areas such as sales, order fulfillment processes, and customer service requests. Interfaced with customers, sales, and service representatives to handle a variety of pre-sales or post-sales service functions.
  • Generated quotations with proprietary database, reviewed accuracy in pricing, discounts, and product list, managed direct customer orders, inter-company orders, export orders, supporting online customers.
  • Responded to emergency supply assistance requests and provided customers with timely data on specific items, including price, product uses technical specifications, quality, and warranty information.
  • Resolved an average of 550 inquiries in any given month and consistently met performance benchmarks in all areas (speed, accuracy, volume).
  • Proactively communicated manufacturing and engineering changes of new products released schedules issues to customers, resulted in increased customer satisfaction and complete product reliability.
Material Control Specialist, 09/1997 to 08/2003
  • Performed materials management functions using ERP system included receiving, invoiced validation, researched discrepancies, followed up on orders, vendor relations, system maintenance and problem resolution as assigned.
  • Analyzed and corrected daily inventory discrepancies in a timely manner to ensured accurate and precise perpetual inventory records.
  • Coordinated shipments that fell outside of product structure by determining optimum availability dates from internal and external suppliers, increased reliability of new product delivery by 100%.
  • Managed manufacturing process to ensured product is delivered on time and under budget while maintained completed quality standards.
  • Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
Bachelor of Science: Business Management, Expected in
San Jose State University - San Jose, CA

Member: American Production & Inventory Control (APICS)

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Resume Overview

School Attended

  • San Jose State University

Job Titles Held:

  • Operation Control Associate
  • Logistic Control Specialist
  • Senior Order Management Analyst
  • Material Control Specialist


  • Bachelor of Science

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