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operation and repair manager resume example with 12+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary
A position where I can make use of my skills and developing my self to increase my knowledge and to be an effective person in the organization. To obtain a challenging position where I can make use of my educational background and personal skills and provide benefits to my workplace consequently and Comfortable working with people of all levels and having an excellent commercial approach to solving problems and developing business processes. Having proven people management skills, with the ability to manage performance and motivate staff on an individual and team level.
Education
Saint Xavier University Chicago, IL Expected in 2019 Master of Business Administration : Projects Management - GPA : GPA: 4.0/4.0 
AL ZAYTOONAH UNIVERSITY OF JORDAN , Amman Expected in 2011 Bachelor of Computer Information System : - GPA :
Certifications
  • leadership skills
  • Oracle certified professional 10 g from PC.Net center (Oracle SQL 11g- Oracle PL/SQL – Oracle Forms – Oracle Reports)
  • ASP.NET / VB.Net from PC.Net center
Experience
Assurant - Operation and repair manager
Cherry Hill, NJ, 02/2016 - Current
  • Managed schedules, organized office functions, and oversaw daily operations of the office.
  • Prepared daily, weekly, and monthly report
  • Supervised administration
  • Order stock and office supplies
  • Manage office operations to ensure efficient office environment 
  • Monitor workflow and make timeline adjustments as needed
  • Work as part of an interdisciplinary team to achieve department goals
  • Monitor employee productivity and optimize procedures to reduce costs
  • Held monthly employee meetings to give information, take feedback and provide updated training.
  • Successfully developed and led a top-performing team in implementing production operations
  • Visit China twice to monitor the production procedure 
  • Manage staff superannuation
  • Planning, organizing and controlling the entire office administration
  • Introduce new policies, rules, and regulations and ensure they are followed
  • Manage facilities within all departments
  • Work with team members to increase individual performance and set realistic improvement goals.
  • Hired, trained, and on-boarded over 13 new employees, providing initial support that expedited staff assimilation by 20%
Anheuser-Busch Inbev - Cell Phone Technician
Columbus, OH, 12/2015 - 02/2016
  • Receive, diagnose, repair, refurbish, upgrade and or dispose of all Cellular mobile telecommunications handsets.
  • Prepare an estimated cost of repair and give a feedback to the receptionist prior to communicating with the customer only if necessary.
  • Carry out all repair procedures in line with Quality and Environmental guidelines.
  • Ensuring the quality is always implemented and maintained throughout the repair cycle.
  • Actively contribute to the service center objectives at all times ensuring all key performance indicators and targets are achieved for the service center.
  • Ensure software versions are updated and monitored for changed at all times. 
  • Maintain a professional approach at all times.
  • Maintain a clean and organized service center at all times.
  • Uphold policy in relation to security and misuse of company property.
  • To identify and meets the needs and expectation of customer through the application of the skills and knowledge acquired for the role and deliver exceptional customer service.
Northstar Financial Services Group Llc - Store Manager
Atlanta, GA, 02/2013 - 12/2015
  • Managing the entire staff of the restaurant and coordinating their work.
  • Responsible for increasing the business of the restaurant.
  • Analyze and plan restaurant sales and organize marketing events and promotional plans accordingly.
  • Generating detailed daily, monthly, quarterly and yearly reports on business, staff, and profit.
  • Set budgets and execute plans for department sales, product purchase, and staff development.
  • Coordinating and managing the entire operation of the restaurant by scheduling shifts.
  • Provide customer support by resolving their complaints about service or food quality.
  • Recruiting, training and motivating staff.
  • Maintain high standard quality hygiene, health, and safety.
Sajaya Group - Director of technical Department
City, STATE, 08/2012 - 02/2013
  • Manage the project and make the feasibility study.
  • follow up on all things the technical department.
  • solve all the problems faced by the technical department
  • communicate with companies abroad and prepare weekly and monthly reports
  • Full responsibility for establishing and managing the office schedule 
  • Supported leadership in attracting, developing and retaining talent to support achievement of business outcomes.​
Sajaya Group - Unit control programmer
City, STATE, 03/2012 - 07/2012
  • GST, firefighting panel programmer 
Presoft - Database Developer
City, STATE, 02/2011 - 02/2012
  • Designed and implemented stored procedures views and other application database code objects.
  • Maintained SQL scripts indexes and complex queries for analysis and extraction.
  • Performed quality testing and assurance for SQL servers.
  • Worked with stakeholders developers and production teams across units to identify business needs and solution options.
  • Ensured best practice application to maintain security and integrity of data.
Habab Group - Computer Technician/Help Desk
City, STATE, 04/2008 - 07/2011
  • Planning and executing two operating system upgrades across the entire network.
  • Developing and executing IT training sessions for personnel.
  • Assisted corporate users from multiple locations who would call in with various IT issues.
  • Assisted in maintaining the daily IT support log and creating a weekly summary that was sent to management.
  • Developing personnel training materials
  • Updating IT troubleshooting log and presenting weekly reports to management
  • Developing company-wide IT training materials
Skills
  • Able to work in a group, under pressure, manage stress, teaching others, helpful, creative and calm.
  • Good Communications Skills.
  • Self-Motivated.
  • Ability to meet deadlines successfully maintaining the quality of work.
  • Leadership skills.
  • Problem-solving skills.

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Resume Overview

School Attended

  • Saint Xavier University
  • AL ZAYTOONAH UNIVERSITY OF JORDAN

Job Titles Held:

  • Operation and repair manager
  • Cell Phone Technician
  • Store Manager
  • Director of technical Department
  • Unit control programmer
  • Database Developer
  • Computer Technician/Help Desk

Degrees

  • Master of Business Administration
  • Bachelor of Computer Information System

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