A position where I can make use of my skills and developing my self to increase my knowledge and to be an effective person in the organization. To obtain a challenging position where I can make use of my educational background and personal skills and provide benefits to my workplace consequently and Comfortable working with people of all levels and having an excellent commercial approach to solving problems and developing business processes. Having proven people management skills, with the ability to manage performance and motivate staff on an individual and team level.
Master of Business Administration : Projects Management 2019Saint Xavier UniversityChicago, IL, United StatesGPA: 4.0/4.0
Bachelor of Computer Information System2011AL ZAYTOONAH UNIVERSITY OF JORDANAmman, Jordan
Operation and repair manager02/2016 to CurrentO&M Electronics IncOak lawn, IL
Managed schedules, organized office functions, and oversaw daily operations of the office.
Prepared daily, weekly, and monthly report
Order stock and office supplies
Manage office operations to ensure efficient office environment
Monitor workflow and make timeline adjustments as needed
Work as part of an interdisciplinary team to achieve department goals
Monitor employee productivity and optimize procedures to reduce costs
Held monthly employee meetings to give information, take feedback and provide updated training.
Successfully developed and led a top-performing team in implementing production operations
Visit China twice to monitor the production procedure
Manage staff superannuation
Planning, organizing and controlling the entire office administration
Introduce new policies, rules, and regulations and ensure they are followed
facilities within all departments
Work with team members to increase individual
performance and set realistic improvement goals.
trained, and on-boarded over 13 new employees, providing initial support that
expedited staff assimilation by 20%
Cell Phone Technician12/2015 to 02/2016ONCALLERS Cell Phone Repair & Computer ServicesChicago, IL
Receive, diagnose, repair, refurbish, upgrade and or dispose of all Cellular mobile telecommunications handsets.
Prepare an estimated cost of repair and give a feedback to the receptionist prior to communicating with the customer only if necessary.
Carry out all repair procedures in line with Quality and Environmental guidelines.
Ensuring the quality is always implemented and maintained throughout the repair cycle.
Actively contribute to the service center objectives at all times ensuring all key performance indicators and targets are achieved for the service center.
Ensure software versions are updated and monitored for changed at all times.
Maintain a professional approach at all times.
Maintain a clean and organized service center at all times.
Uphold policy in relation to security and misuse of company property.
To identify and meets the needs and expectation of customer through the application of the skills and knowledge acquired for the role and deliver exceptional customer service.
Store Manager02/2013 to 12/2015Baba Steak & Lemonade IncChicago, IL
Managing the entire staff of the restaurant and coordinating their work.
Responsible for increasing the business of the restaurant.
Analyze and plan restaurant sales and organize marketing events and promotional plans accordingly.
Generating detailed daily, monthly, quarterly and yearly reports on business, staff, and profit.
Set budgets and execute plans for department sales, product purchase, and staff development.
Coordinating and managing the entire operation of the restaurant by scheduling shifts.
Provide customer support by resolving their complaints about service or food quality.
Recruiting, training and motivating staff.
Maintain high standard quality hygiene, health, and safety.
Director of technical Department08/2012 to 02/2013Sajaya GroupDubai, Dubai
Manage the project and make the feasibility study.
follow up on all things the technical department.
solve all the problems faced by the technical
communicate with companies abroad and prepare
weekly and monthly reports
Full responsibility for establishing and managing the office schedule
Supported leadership in attracting, developing and retaining talent to support achievement of business outcomes.
Unit control programmer03/2012 to 07/2012Sajaya GroupDubai, Dubai
GST, firefighting panel programmer
Database Developer02/2011 to 02/2012PresoftAmman, Amman
Designed and implemented stored procedures views and other application database code objects.
Maintained SQL scripts indexes and complex queries for analysis and extraction.
Performed quality testing and assurance for SQL servers.
Worked with stakeholders developers and production teams across units to identify business needs and solution options.
Ensured best practice application to maintain security and integrity of data.
Computer Technician/Help Desk04/2008 to 07/2011Habab GroupAmman, Amman
Planning and executing two operating system upgrades across the entire network.
Developing and executing IT training sessions for personnel.
Assisted corporate users from multiple locations who would call in with various IT issues.
Assisted in maintaining the daily IT support log and creating a weekly summary that was sent to management.
Developing personnel training materials
Updating IT troubleshooting log and presenting weekly reports to management
Developing company-wide IT training materials
Able to work in a group, under pressure, manage stress, teaching others, helpful, creative and calm.
Good Communications Skills.
Ability to meet deadlines successfully maintaining the quality of work.
Oracle certified professional 10 g from PC.Net center (Oracle SQL 11g- Oracle PL/SQL – Oracle Forms – Oracle Reports)
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Companies Worked For:
O&M Electronics Inc
ONCALLERS Cell Phone Repair & Computer Services
Baba Steak & Lemonade Inc
Saint Xavier University
AL ZAYTOONAH UNIVERSITY OF JORDAN
Job Titles Held:
Operation and repair manager
Cell Phone Technician
Director of technical Department
Unit control programmer
Computer Technician/Help Desk
Master of Business Administration : Projects Management 2019 Bachelor of Computer Information System 2011
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