operation analyst resume example with 20+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
ANALYST CONTROL: CAREER SPANS MORE THAN 5 YEARS OF EXPERIENCE WITHIN MANUFACTURING AND fulfillment centers. Backed by solid credentials and knowledge of Supply chain management, procurement Operation, logistics, accounting, and materials management functions within ERP system. Demonstrates outstanding interpersonal customer service skills with unique ability to nurture cross - departmental collaboration. Expertise in resolving critical issues and ensuring safe working environment on the shop floor/warehouse.
Skills
Microsoft Word, Excel, Outlook Information Access, ERP system, SAP, Seibel Oracle, V-Lookups, JDE, Proficient with MS Office Suite, SAP and warehouse management software
Professional Experience
04/2013 to CurrentOperation AnalystMaximus, Inc. | Raleigh, NC,
Managing inventory control activities includes identifying, investigating, and reconciliation of inventory variance or discrepancies.
Responsibilities for adequate handling, management of inventory activities and ensuring accurate inventory transactions in the manufacturing facility.
Provide procurement operations support in the Manufacturing and fulfillment center which include inventory management, cycle counts, supplier management, procurement transaction and expediting support.
Manage Key Performance Indicator to measure, control and benchmark procurement processes including creation of recurring metrics reports to drive improvements for the Operations network.
Drives inventory accuracy through improved planning/coordination, disciplined material movement, improved inventory record accuracy and lean material flow.
Develops and implements accurate inventory control procedures using best practices.
Partner closely with the warehouse order pickers and coordinators to ensure warehouse inventory tasks are effectively monitored and managed.
Partner with AP, Suppliers, and various internal teams to ensure timely resolution of vendor payment issues.
Key Accomplishments.
Manage and improves the integrity of inventory accuracy which result in meeting and exceeding company’s goals.
Lead and manage the monthly excess and obsolete inventory review process.
Cooperates and collaborates within operations and cross-functional teams on continuous improvement programs to optimize supply chain and inventory control processes, resulting in meeting and exceeding company’s goals.
02/2012 to 04/2013Procurement /material SpecialistCarlisle Companies Inc. | Washington, DC,
Developed dynamic purchasing schedule that maintained inventory levels but allowed for best pricing.
Created strong working relationships with departmental managers and with all vendors.
Worked closely with logistics team to create a comprehensive inventory tracking system.
Managed and streamlined inbound & outbound freight.
Coordinated material movement between warehouse and production areas.
Tracked and reported slow moving and obsolete products to minimize write-offs.
Coordinates timing of purchase, acceptance, and routing of materials based on program need.
Managed all inventory in the warehouse and ensured proper handling, and packaging of goods and materials.
Participated in monthly cycle counting for warehouse and shop to ensure accountability of inventory.
Planning Department and distributed materials, accordingly, issued miscellaneous material requirements to the Manufacturing, Test and Engineering departments.
Key Accomplishments: Created metric reports to perform forecast to actual variance analysis; evaluated and monitored contract performance to determine the need for contract change orders to mitigate business and maximize financial objectives.
08/2003 to 10/2009Order Management SpecialistAGILENT TECHNOLOGIES | City, STATE,
Performed sales order support functions such as customers' order acknowledgement, generation of support quote contracts and managed customer orders and shipments.
Aided Agilent worldwide customers in areas such as sales, order fulfillment processes and customer service requests.
Interfaced with customers, sales and service representatives to handle a variety of pre-sales or post-sales service functions.
Generated quotations with proprietary database, reviewed accuracy in pricing, discounts, and product list.
Provided oversight and leadership across Supply chain ensuring key performance levels are maintained and executed in a timely manner.
Answer customer inquiries about order status scenarios and troubleshooting technical issues.
Participate in weekly account performance meetings to drive continual improvement.
Ensure appropriate transfer accounting and reporting procedures are performed including follow-up on aging in-transit, cost, or quantity differences.
Key Accomplishments: Resolved an average of 550 inquiries in any given months and consistently met performance benchmarks in all areas (speed, accuracy, and volume).
Proactively communicated manufacturing and engineering changes of new products released schedules issues to customer, resulted in increased customer satisfaction and complete product reliability.
A leader in advising management of status of work in process, material availability and potential production problems to ensure that personnel, equipment, materials, and services are provided as needed.
Coordinated shipments that fell outside of product structure by determining optimum availability dates from internal and external suppliers, increasing reliability of new product delivery by 100.
09/1997 to 08/2003Logistic-Material Control SpecialistAGILENT TECHNOLOGIES, Hewlett Packard Company | City, STATE,
Managed all inventory in the warehouse and ensured proper material handling and receiving.
Performed materials management functions using ERP system included receiving, invoiced validation, researched discrepancies, followed up on orders, vendor relations, system maintenance and problem resolution as assigned.
Verified material received to determine irregularities in order; inspected materials and rejected defective ones.
Analyzed and corrected daily inventory discrepancies in a timely manner to ensured accurate and precise perpetual inventory records.
Reviewed warehouse inventory records and adjustment to ensure accurate inventory information.
Ensured new tools and processes are effectively integrated with business function to achieve maximum productivity gains.
Coordinated shipments that fell outside of product structure by determining optimum availability dates from internal and external suppliers, increased reliability of new product delivery by 100%.
Ensured new tools and processes are effectively integrated with business function in order to achieved maximum productivity gains.
Education
Expected in to to Bachelor of Science | Business ManagementSan Jose State University, , CAGPA: Member: American Production & Inventory Control (APICS)
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