Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Friendly Help Desk Technician with 10+ years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert Windows and Linux user. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues. Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated IT professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Skills
  • Attention to Detail
  • Hardware and Software Repair
  • Multitasking and Prioritization
  • Training Materials Development
  • Account Administration
  • Documentation Development
  • Interpersonal Skills
  • Computer Diagnostics
  • Error Detection
  • Tracking and Documentation
  • Issue and Resolution Tracking
  • System Performance Assessment
  • Active Listening
  • Organizational Skills
  • Service Schedule Coordination
  • Troubleshooting Network Issues
  • Technical Troubleshooting
  • Customer Service Support
  • Microsoft Windows and Office
  • Resolving Problems and Incidents
  • Help Desk Support
  • Software Evaluation
  • Service Desk Team Management
  • Remote Technical Support
  • Conflict Resolution
  • Equipment Inspection
  • File Management Software
  • Hardware and Software Configuration
  • Employee Computer Support
  • Device Installation
  • User Training
  • LAN and WAN Assessment
  • Problem Solving
  • System Configuration
  • System Maintenance
Work History
Onsite Support Technician, to
Asml N.V.Manassas, VA,
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Installed, modified and repaired software and hardware to resolve technical issues.
  • Configured hardware, devices and software to set up work stations for employees.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Trained and supported end-users with software, hardware and network standards and use processes.
  • Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
Co-Owner/Operator, to
Cargill, Inc.Mount Lebanon, PA,
  • Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Maintained up-to-date administrative records to monitor operational conditions.
  • Trained and motivated employees to perform daily business functions.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Optimized team hiring, training and performance.
Technical Lead, 01/2009 to Current
Malibuhosting LLCCity, STATE,
  • Led DevOps teams during continuous integration / continuous delivery (CI/CD) processes.
  • Built product feature lists with customers and internal stakeholders.
  • Offered input on technical and platform-related strategic planning initiatives, prioritizing overarching business goals.
  • Mentored junior team members, providing educational expertise on technical concepts and [Area of expertise].
  • Designed and monitored required support structure needed to confirm stable and scalable application rollouts.
  • Integrated automation into monitoring and security measures to reduce required employee attention.
  • Held final responsibility for architecture, design and implementation of company-wide platforms and applications.
  • Evaluated and adopted new technologies to address changing industry needs.
  • Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
  • Investigated and addressed system issues to enhance usability and improve functionality.
  • Oversaw installation of software programs and hardware systems to meet requirements.
  • Boosted information sharing by enhancing interfaces between computer systems.
  • Improved [Type] system by adding new features and infrastructure.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Used consultative sales approach to understand and meet customer needs.
  • Used Uber Smith to maintain company database with essential account and sales information.
  • Resolved order issues efficiently and enhanced customer satisfaction ratings.
Education
High School Diploma: , Expected in
Western High School - Anaheim, CA
GPA:
: , Expected in
Cypress College - Cypress, CA
GPA:

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Resume Overview

School Attended

  • Western High School
  • Cypress College

Job Titles Held:

  • Onsite Support Technician
  • Co-Owner/Operator
  • Technical Lead

Degrees

  • High School Diploma

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