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Online Research Specialist/ LVD Title Analyst Resume Example

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ONLINE RESEARCH SPECIALIST/ LVD TITLE ANALYST
Summary

Amiable Loan Processor experienced in developing constructive and cooperative working relationships with others. A solid team player who diligently follows through on team expectations. Organized professional who effectively identifies and resolves complex financial issues.Thrives in fast-paced and ever-changing business environments.

Highlights
  • Telephone inquiries specialist
  • Customer service expert
  • Opening/closing procedures Professional and friendly,Multi-tasking, Cash handling
  • Auditing, budget, business development, closing,
  • Reliable
  • Excellent communicator
  • Detail-oriented
  • Excellent time management
  • WPM
  • Customer service-focused
  • MS Office guru
  • Collections proficiency
  • Cash handling expert
  • Debt and credit management
  • Cash dispenser operation
  • Equifax Application Engine
  • Experian Credinomics
  • Typing 45
  • Knowledge of VA loan process
Accomplishments

Implemented several strategies that successfully increased sales and improved client retention rates.

Experience
Online Research Specialist/ LVD Title AnalystAug 2013 to Feb 2014
Company Name － City, State
  • Customer Assistance Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
  • Computed Data Reports Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
  • Customer Interface Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.
  • Database Maintenance Assisted in the managing of the company database and verified, edited and modified members' information.
  • Accesses online resources to research, analyze, and abstract real estate records as they pertain to property title history.
  • Retrieves outstanding documents per title history abstract, compiles search package, links into Order Management System and identifies and transports property legal description into typing application.
  • Employ vendor resources to obtain document copies and judgment searches when necessary Obtained property title history utilizing online resources.
  • Analyzed the information to identify title issues, researched identified issues, and verified the accuracy and content of the title report.
  • Generated a title report per customer's specifications and in compliance with applicable law and industry standards in order to exceed client's expectations.
  • Responded to customer request, inquiries, and complaints.
  • Created new processes and systems for increasing customer service satisfaction.Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
  • Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Cross-trained and provided back-up for other customer service representatives when needed.
MORTGAGE PROCESSOR/ POST CLOSER/ SUSPENSE SPECIALISTSep 2008 to Aug 2013
Company Name － City, State
  • Responsible for processing residential loan applications.
  • Responsible for reviewing applications for completeness.
  • Orders all necessary supporting documentation.
  • Reviews all documents, works loan up and submits file to Underwriting, communicates with borrower/Realtor builder to provide current status reports, and may issue commitment letters.
  • Submits approved loan application to closing or initiates action on canceled/rejected loans.
  • Maintains positive working relationship with brokers, realtor's, builders, referral sources, and other customers.
  • Meets performance standards and goals established by the bank.
  • Responsible for review and audit of all files in approved or further status in pipeline for accuracy and compliance.
  • Required to review post- closing compliance and quality assurance conditions to file to insure compliance with state and federal regulations, in addition to inspecting files for completing clean and accurate loan closing documents.
  • Reviewing loan for predatory lending and high cost testing and HUD-1 settlement statement for accuracy and compliance.
  • Manage work flow and work priority queue.
  • Preparation of closing documents to match underwriting and compliance requirements and delivery to delivery settlement agent in a timely manner.
  • Ability to draw documents in 2 or more loan closing document systems.
  • Ability to make complex decisions regarding title as it relates to closing documents.
  • Ability to answer questions or solve problems in regards to loan closings.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Assisted senior-level credit officers with complex loan applications.
  • Adhered to all federal and state compliance guidelines relative to retail mortgage lending.
  • Performed daily maintenance of the loan applicant database.
  • Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
  • Educated customers on the variety of loan products and available credit options.
  • Created financial analysis reports of commercial real estate, borrowers' financial statements, lease reviews and market research.
  • Executed the loan origination process, including ordering credit reports, appraisals and preliminary title reports.
  • Researched insurance information and flood certificates.
CLIENT SERVICE REPRESENTATIVE SPECIALISTSep 2007 to Oct 2008
Company Name － City, State
  • Receiving checks and or security deposits check disbursements and new account processing.
  • Proactive uncovering additional business development opportunities.
  • Scheduling clients with an Associate Financial Consultant and/or Financial Consultant for further consultation.
  • Assist in managing day to day operations in an insurance and financial agency.
  • Maintain compliance regulations, as well as processing and tracking all new business for potential and existing clients.
  • Responsible for ordering supplies.
  • Auditing and maintaining the company budget monthly.
  • Managed office inventory.
  • Work with newhires to complete hiring process as well as to help coordinate new hires.
  • Maintained adequate cash supply in cash drawers in multiple checkout stations.
  • Managed cash stock and inventory balances accurately.
CUSTOMER CARE SR. LOAN COORDINATORAug 2003 to Aug 2007
Company Name － City, State
  • Extremely customer-service oriented and able to handle high call volume and brokers' questions/requests with ease and professionalism.
  • Maintained a courteous and helpful demeanor and reacted well under pressure.
  • Ability to provide brokers with accurate information about the status of their loan as well as work closely with the underwriting department to ensure information is accurate.
  • Well versed in company website navigation including Policy & Procedures, product parameters and pipeline management.
  • Supports brokers, Account Executives and customers with the processing functions of the loan Communicates directly with the brokers to ensure the documentation provided is accurate and concise.
  • Possess a fundamental knowledge and understanding of loan center processes, company policy and procedures and can accurately provide information to the brokers.
  • Supports underwriting department with providing complete loan files, accurate information and all in a timely manner.
  • Primarily responsible for the accurate input and data in the Loan Origination System.
  • Responsible for verifying this against documentation provided in loan file.
  • Fully understands all Compliance policies that must be followed throughout the processing of a loan file.
  • Assists underwriting department with the use of any Fraud Detection tools.
  • Reviews additional documentation received on loans (loan conditions) and satisfies them as per company policy.
  • Participation in system development projects and tasks; system testing and analysis to ensure operational readiness.
  • Assisted senior-level credit officers with complex loan applications.
  • Adhered to all federal and state compliance guidelines relative to retail mortgage lending.
  • Performed daily maintenance of the loan applicant database.
  • Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
  • Educated customers on the variety of loan products and available credit options.
Education
BACHELOR OF SCIENCE, CRIMINAL JUSTICEAshford University － City, State, USCRIMINAL JUSTICE
Skills

Auditing, back-up, budget, business development, Cash handling, closing, concise, Consultant, consultation, content, draw, credit, client, clients, customer-service, Customer Assistance, Database Administration, Database, delivery, documentation, e-mail, Event Management, fax, File Maker Pro, Financial, hiring, insurance, inventory, Access, MS Excel, mail, Office, MS Outlook, MS PowerPoint, MS Project, MS Publisher, Windows, MS Word, works, Multi-tasking, navigation, Office Management, Office Skills, Online researcher, Order Management, policies, Processes, quality assurance, Quality Assurance, Real Estate, Receiving, Reception, Research, sales, Scheduling, Spreadsheets, Telecommunication, Telephone

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Resume Overview

School Attended

  • Ashford University

Job Titles Held:

  • Online Research Specialist/ LVD Title Analyst
  • MORTGAGE PROCESSOR/ POST CLOSER/ SUSPENSE SPECIALIST
  • CLIENT SERVICE REPRESENTATIVE SPECIALIST
  • CUSTOMER CARE SR. LOAN COORDINATOR

Degrees

  • BACHELOR OF SCIENCE , CRIMINAL JUSTICE

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