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omni channel business solutions sr analyst resume example with 13+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
Outgoing and detail oriented individual with a Bachelor's degree in Management and 12+ years of experience in a FORTUNE® 50 company. Seeking to leverage my retail experience and professional expertise to grow as a member of your company.
Skill Highlights
  • Business process improvement
  • Cost-benefit analysis
  • Business systems analysis
  • User acceptance testing
  • Decisive
  • Project management
  • Requirements gathering
  • Scope and project definition
  • Critical thinking
Experience
10/2015 to 01/2017
Omni-Channel Business Solutions Sr. Analyst Splunk Newark, NJ,
  • Ensured Special Order Sales followed the Omni-Channel fulfillment strategy for Parcel, Pickup, and Lowe's Truck Delivery.
  • Collaborated with business and IT teams to define business requirements for Special Order Sales.
  • Developed business process maps.
  • Participated in user acceptance testing for SOS fulfillment scenarios.
  • Monitored the Sterling Support mailbox for user permission requests.
  • Managed users access to Sterling Call Center and Sterling Store.
  • Worked with Internal Audit to complete audit reviews for user permissions.
  • Completed Lean Six Sigma Yellow Belt Training.
02/2011 to 10/2015
Order Management Analyst W.W. Grainger, Inc. Hamilton, OH,
  • Integral to the deployment of all releases for the Sterling initiative.
  • Wrote and executed test cases for User Acceptance Testing.
  • Logged defects in Quality Center that were found in testing and in production.
  • Support the execution teams once programs have been handed off for development and implementation.
  • Responsible for User Sync to ensure users have access to Sterling.
  • Governor and SME of all the production alerts.
  • Created a process for requesting/approving new alerts.
  • Developed training materials for Sterling Discrete Order Management System (DOM).
  • Trained the Call Center users and other cross-functional areas within Lowe's on DOM.
  • Monitor the Sterling Support mailbox and Connections to ensure our stores and the Call Center are getting the support needed.
  • Research order exceptions to ensure customer's receive their product.
  • Assisted in building a dashboard with Sterling metrics for our VP.
  • Ensure SOX audits are completed on time.
  • Attend JAD sessions to provide feedback in business area.
  • Participate in cross-functional projects as needed.
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08/2008 to 02/2011
Senior Merchandising Initiatives Analyst Sysco Montgomery, AL,
  • Responsible for managing the Merchandising and Marketing Maintenance and Enhancement process.
  • Managed and helped complete 26 enhancements in one year.
  • Worked with various business areas in defining requirements, developing communications, performing User Acceptance Testing, and ensuring project roll-outs ran smoothly.
  • Assisted with the 2010 capital planning for the M&E PAR by reviewing on-deck enhancements, surveying business areas for upcoming enhancements, and justifying if they were needed.
  • Developed a project library to provide enhancement document artifacts.
  • Saved the company over $355K in programming costs by screening requests that were not needed.
  • Revised the Systems Enhancement Standard Operating Procedure.
  • Responsible for screening and sending communications in the Merchandising Gatekeeper mailbox.
  • Developed the "Gatekeeper 101" document and posted it on the Merchandising Resource Site.
  • Served on the MSIT hiring committee.
  • Participated in other cross functional projects as needed.
  • Worked with Merchandising and BTV to organize video shoots and item information for the 2nd Half Merchandising Video Playbook.
  • Served as the Merchandising Operations liaison for the Flexible Fulfillment program.
09/2007 to 08/2008
Product Information Analyst Lowe's Companies Inc City, STATE,
  • Created UAT test scripts for our marketing data initiative.
  • Worked with SDG and BSG to implement the marketing data project into PCM.
  • Lead the UAT testing efforts from the business side.
  • Helped develop training materials with an outside agency for the MA's and PCS's.
  • Taught users how to review and approve marketing data in PCM.
  • Worked with Big Hammer and our IT group to reconcile our taxonomy for conversion.
  • Responsible for documenting any maintenance requests or enhancement requests into Footprints.
  • Assisted SDG with trying to resolve any system issues.
  • Member of the HEAI group to standardize our attributes so they can be passed through the GDSN.
  • Presented in HTF conference in Memphis, TN on "How to do Business with Lowe's".
  • Helped with new initiative to get our marketing data through the GDSN.
  • Responsible for making any changes to the taxonomy in PCM and communicating the changes to Big Hammer.
  • Maintained the Marketing Data Requests mailbox.
11/2005 to 09/2007
Product Content Initiative Specialist Lowe's Companies Inc City, STATE,
  • Worked with Merchandising, Marketing, and other internal groups to create over 1,000 categories and over 18,000 attributes for the Product Specific Selling Attribute Project.
  • Helped Merchandising define response parameters and examples for all the attributes that were developed.
  • Presented in MVP staff meetings to discuss the Product Specific Selling Attribute project.
  • Worked with a third party company to reconcile their taxonomy with Lowe's to help push Lowe's toward the global standards in data collection.
  • Participated in UAT testing for the new Product Content Management program.
  • Member of the Working Committee for 1SYNC.
  • Responsible for helping the PCM Coordinators On-Board vendors.
  • Worked with UAT testing for setting items up in mainframe for Canada.
  • Gathered information from vendors to load products onto Lowes.com.
  • Worked with the Senior Copy Writer to develop Standard Operating Procedures to help the Product Content Specialists.
  • Worked with vendors to gather product copy and entered into EDAM.
06/2003 to 11/2005
Merchandising Assistant Lowe's Companies Inc City, STATE,
  • Captained the Product Line Review Process for Builders Hardware.
  • Implemented a dock hardware program for stores.
  • Set up items including import items.
  • Assisted in setting up the Rexon direct import pneumatics program.
  • Assisted in store proofing along with assortmarking and detailing new and remer stores.
  • Used problem solving skills to assist stores and vendors with issues on a daily basis.
  • Mentored for the Merchandising Assistant in Training Program.
  • Member of the GALLUP Committee.
  • Used Mainframe and other merchandising programs daily to keep items accurate and up to date.
Education
Expected in to to
Bachelor of Science: Business Administration Management
Appalachian State University - Boone, NC
GPA:
Business Administration Management
Computer Skills
Microsoft Excel, Microsoft PowerPoint, Microsoft Visio, Microsoft Word, Oracle SQL, Order Management
Additional Information
  • Lean Six Sigma Yellow Belt
  • Unsung Hero Award

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Resume Overview

School Attended

  • Appalachian State University

Job Titles Held:

  • Omni-Channel Business Solutions Sr. Analyst
  • Order Management Analyst
  • Senior Merchandising Initiatives Analyst
  • Product Information Analyst
  • Product Content Initiative Specialist
  • Merchandising Assistant

Degrees

  • Bachelor of Science

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