Driven to exceed goals and build long term relationships with customers. Delivering positive experiences through high-quality customer care. Excelling at customer satisfaction and retention, by providing an excellent experience featuring individualized client need assessment and appropriate recommendations for total satisfaction.
Office Relocation Assistant, 01/2014
to 03/2014 Company Name – City,
State Assisted with the relocation of lawyer\'s offices. This involved the inter/intra-office movement of all furniture, paintings, and accessories.
Floor Associate, 11/2014
to 02/2015 Company Name – City,
State Assisted customers by identifying specific needs and recommending most appropriate company products. Maintained cleanliness and presentation on the sales floor. Built customer relationships and advised customers on sale items and new products. Organized the store\'s merchandise shelves and racks by size, style, and color to promote a visually appealing environment. Answered customer questions regarding merchandise and pricing. Replenished the bags, supplies, and other materials at each cash wrap.
to 08/2015 Company Name – City,
State Greet customers that enter the store in a positive manner. Operate the cash register by ringing up customers. Maintain cleanliness and presentation in the store. Build
customer relationships and advise customers on sale items and new
customers questions regarding merchandise and pricing. Replenish the
bags, supplies, and other materials at each cash wrap.
Call Center Customer Service Representative , 08/2015
to 01/2016 Company Name – City,
Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.
Mechanic Assistant, 01/2016
to 08/2016 Company Name – City,
State Assisted mechanics with anything they need help with. Performed oil changes, tire changes, tire balancing, and any other tasks I am assigned to. Detailed vehicles as well. Including using certain products to clean the interior of vehicles, and vacuum the entire inside of the vehicle. Finally wash the vehicle, dry it, and wax it. I also did tow truck driving, which included battery tests, jump starts, lock outs, tire changes, gas ups, and the towing of vehicles to where ever the customer wants their vehicle to go to.
to 10/2016 Company Name – City,
Taped around windows and fixtures prior to painting walls.
Protected all surfaces with drop cloths prior to and during painting.
Applied primer, paints, varnishes and lacquers to walls and surfaces.
Painted surfaces using brushes, spray guns and paint rollers.
Painted indoor areas such as hallways, bathrooms and lobbies.
Cleaned and properly stored all paint equipment and supplies at the end of each work day.
Track Marshal, 11/2016
to Current Company Name – City,
State Gas all the go karts in the facility. Help customers get their helmets and protective gear on before they race. Monitor customers racing the on track and make sure all customers are safe. Wave a total of seven flags throughout races. The green flag means go as fast as you can safely. The yellow flag means go slow cautiously and do not pass anyone. Red flag means come to a complete stop slowly and safely. A black flag pointed at a racer is a warning for either bumping, driving recklessly, or something else a racer may have done that a marshal feels the need to give them a warning. An open black flag means that a racer has continued to do something that the track marshal already warned them about, so now the racer will have to pull into the pit so that the track marshal can explain to them what they are doing wrong. The blue flag means that there is a racer that is faster with a faster lap time. If you get the blue flag waved at you it simply means to just mover over so that the faster racer behind you can pass you. The white flag means that this is a racers last lap to get the best possible lap they can. Finally the checkered flag means its the end of the race and go around one more time, while the marshals on the track are waving a yellow flag to go around slowly, cautiously, without passing. Maintain cleanliness throughout the whole facility. Build the tracks for special events or leagues.
Apple Product Proficiency
GED: 2015 West Michigan Aviation Academy - City,
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West Michigan Aviation Academy
Job Titles Held:
Office Relocation Assistant
Call Center Customer Service Representative
GED : 2015
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