Qualified customer service specialist with over tenyears in fast-paced administrative, call center and retail environments. Personable and professional under pressure. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.
Superior organization ability
Excellent communication skills
Outstanding interpersonal skills
Cash register familiarity
Staff training and development
Bilingual inSpanish and Bulgarian
Office Management Specialist, 01/2011 to Current US Department of State – Washington, District of Columbia, United States
Directly supervised several administrative assistants.
Greeted and politely assisted customers in person and via telephone.
Handled daily heavy flow of paperwork and cooperated with the shipping, accounting, and human resources departments on supplies, invoicing and evaluation requirements.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Served as the main liaison between customers and management team.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Residential Security Coordinator, 01/2010 to 03/2010 US Department of State – Washington, District of Columbia, United States
Conducted security surveys and coordinated the acquisition of residential security equipment.
Briefed customers on usage and operation of residential security equipment.
Routinely answered customers\' questions and concerns regarding residential security equipment.
Commercial Assistant, 07/2006 to 02/2007 Embassy of Argentina – Sofia, Sofia-city, Bulgaria
Assisted with event planning, including associated travel and logistical arrangements.
Responded to all customer inquiries thoroughly and professionally.
Greeted customers in a timely fashion, while quickly determining their needs.
Answered customer questions about products and provided information on markets research in a timely manner.
Call Center Operator, 05/2004 to 05/2005 Cosmo Bulgaria Mobile – Sofia, Bulgaria
Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Managed high call volume with tact and professionalism.
Provided information to customers on Globul Mobile products and services.
Resolved customer concerns and issues regarding their telephone bills and services.
Obtained training on dealing with difficult customers in a patient and efficient manner.
Sales Associate, 01/2000 to 06/2001 Dunev Motor Sport – Sofia, Bulgaria
Recommended merchandise to customers based on their needs and preferences.
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
Responded to customer questions and requests in a prompt and efficient manner.
Contacted other store locations to determine merchandise availability.
Engaged with customers in a sincere and friendly manner.
Completed all cleaning, stocking and organizing tasks in assigned sales area.
Built relationships with customers to increase likelihood of repeat business.
Contributed to team success by exceeding team sales goals by 30%.
Bachelor of Arts: Spanish Language and Literature, 2005 Sofia University - Sofia, Bulgaria
Master of Science: International Economic Relations, 2007 University of National and World Economy - Sofia, Bulgaria