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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Organized and dedicated candidate successful at managing multiple priorities with a positive attitude. Self-motivated work ethic to perform effectively in independent or team environments. Willingness to take on added responsibilities to meet performance goals. Ability to maintain attention to detail while providing exceptional customer service.

Skills
  • Computer literacy
  • Communication skills
  • Experienced in Windows operation environment
  • Customer relation skills
  • Interpersonal skills
  • Active listener
  • Reliable
  • Independent
Work History
08/2019 to 05/2021
Occupational Therapy Assistant Intern Chatuge Regional Hospital City, STATE,
  • Provided direct occupational therapy services in acute care and telehealth settings.
  • Managed full case load per day and increased productivity to 99%.
  • Implemented intervention plans under direct, close, and routine supervision.
  • Implementation of individual and group therapy through various technology platforms.
  • Supported clients with problem solving skills and decision making.
  • Helped determine realistic treatment goals and adjusted steps based on patient progress.
  • Conducted research, gathered information from multiple sources and presented results.
  • Participated in team-building activities to enhance working relationships.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Reviewed journals and various recourse actions to collect information on treatment and therapies for various conditions.
  • Implemented treatment interventions to support individual objectives in daily living, clinical, educational and vocational areas.
  • Administered tests to assess nature of disabilities and limits of function and personal capacities.
  • Educated patients and families on conditions, treatments and home exercises.
  • Maintained and promoted positive attitude toward clients and treatment programs.
08/2018 to 08/2019
Administrative Assistant/Customer Service Assistant Expo Management Inc City, STATE,
  • Interacted with vendors, contractors and professional services personnel through inbound phone calls to receive orders, evaluate requests, negotiate, and communicate instructions.
  • Managed over 50 customer calls per day.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate requests.
  • Liaised between clients and vendors, assist in problem resolution, and maintained effective lines of communication.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member and recorded accurate messages for distribution to staff.
  • Completed forms, reports, logs and records to quickly handle all documentation and verify error-free communication for office staff.
  • Managed filing system, entered data and completed other clerical tasks.
  • Conducted invoicing and investigated accounts receivables discrepancies.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Managed email and live chat correspondence and handled incoming and outgoing mail and faxes.
07/2014 to 07/2018
Assistant Liaison/Family Support Advocate Four Square Community Action Inc City, STATE,
  • Enhanced efficiency of human services work by organizing resources, records and personnel to accomplish demanding targets.
  • Managed and completed paperwork and assisted in overall office administration operations.
  • Worked closely with manager to provide effective assistance for specific aspects of daily business operation.
  • Provided accurate and effective program solutions to families.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Worked closely with coworkers to strategically plan daily operations.
  • Answered incoming calls, greeted guests and volunteers with friendliness and professionalism.
  • Drafted agendas, recorded minutes and created documents for meetings with our team.
  • Communicated proactively with supervisors and families, immediately explained issues and teamed on appropriate solutions.
  • Attended to office operations and required paperwork.
  • Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks to meet needs of clients and families.
08/2012 to 06/2014
Habilitation Technician/Office Assistant/Receptionist Industrial Opportunities Inc. City, STATE,
  • Maintained building security by monitoring logbook and issuing visitor badges.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Supported various administrative duties by proofreading, transcribing and invoicing.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
  • Performed job performance analysis to maximize individual potential and independence.
  • Provided work hardening and conditioning opportunities to clients through multidisciplinary approaches to increase performance skills.
  • Followed individualized intervention plans to enhance outcomes for clients.
Education
Expected in 05/2021
Associate of Applied Science: Occupational Therapy Assistant
Southwestern Community College - Sylva, NC
GPA:
Expected in 05/2018
Bachelor of Science: Human Services
Western Carolina University - Cullowhee, NC
GPA:

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Resume Overview

School Attended

  • Southwestern Community College
  • Western Carolina University

Job Titles Held:

  • Occupational Therapy Assistant Intern
  • Administrative Assistant/Customer Service Assistant
  • Assistant Liaison/Family Support Advocate
  • Habilitation Technician/Office Assistant/Receptionist

Degrees

  • Associate of Applied Science
  • Bachelor of Science

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