Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Level-headed and multi-talented Healthcare professional dedicated to providing quality patient care. With over eight years of emergency response and clinical experience, remains calm and effective in difficult and stressful situations. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel.

  • Successfully diagnosed, stabilized, and coordinated the emergency transportation of a non-english speaking detainee from a USCG National Security Cutter to a nearby ER in Guatemala for appendicitis.
  • Transported, set-up, and operated a mobile dental examination unit including x-ray to provide dental examinations for active duty Coast Guard members in remote areas.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with clinic infection control officer in the development of central sterilization procedures and radiological safety procedures.
  • Collaborated with lead dentist in establishing dental front desk operating procedures.
  • Successfully managed clinical front desk operations and patient communication at the height of the COVID-19 pandemic while continuing responsibilities in clinical supply chain management and procurement.
  • Worked as part of the USCG Training Center Petaluma Medical Clinic contact tracing team to effectively communicate with persons who may have been exposed to COVID-19.
  • Problem resolution
  • MS Office
  • First Aid/CPR
  • Supervision
  • Customer service
  • Triaging
  • Patient Management
  • Medical Records Management
  • Wound Dressing
  • Specimen collection
  • Suturing
  • Infection control protocols
  • Sterilization Procedures
  • HIPAA Compliance
  • Recording Test Results
  • Decontamination Procedures
  • Decontaminating Surgical Instruments
  • Diagnostic Testing
  • Biohazardous waste disposal
  • Dental radiography
  • Dental office administration
  • Treatment Room Cleanup
  • Patient Intake Procedures
  • Infection Control Proficiency
  • Strong Communication Skills
  • Data Confidentiality Measures
  • Full Mouth Radiographs
  • Medical office administration
  • Monitoring Patient Progress
  • Infection Control and Aseptic Procedures
  • Indirect Patient Care
  • Phlebotomy
  • OB/GYN procedures
  • Efficient and reliable team player
  • Knowledge of EKG administration
  • Assisting with physical exams
  • Suctioning
  • Adaptable
  • CPR
  • Appointment Setting
  • Understanding of Medical Terminology
  • Transcription of medical notes
  • Simple dressings
  • Exam room preparation
  • Excellent telephone demeanor
  • Recording medical histories
  • Infection control proficiency
  • Patient intake procedures
  • Patient relations
  • Medical Laboratory Procedures
  • Operational improvement
  • Sterilization equipment
  • Organization
  • Process improvement
  • Communications
  • Patient Assessments
  • Direct Patient Care
  • Setting up and operating equipment
  • Patient confidentiality
  • Safe sharps disposal
  • Medication Administration
  • Passing surgical instruments
  • Patient Care
  • Sterile Procedures and Techniques
  • Infection Control
  • Recording Biologicals
  • Completing Diagnostic Tests
  • Safety protocols expertise
  • Equipment sterilization
  • Chairside assisting
  • Dental impressions
  • Strong Manual Dexterity
  • Patient Data Gathering
  • Dental Staff Assistance
  • Patient Relations
  • Team collaboration
  • Medical transcription
  • Simple Dressings
  • Inventory and Supply Management
  • Diagnostic Equipment Expertise
  • Emergency procedures understanding
  • Lab equipment operation
  • Traction equipment
  • Patient-focused care
  • Patient oral care
  • Orthopedic splints
  • Patient Scheduling
  • Emergency room procedures
  • Scheduling
  • Medical Records Review
  • Communication skills
  • Diagnostic equipment expertise
  • Patient communication
  • Monitoring patient progress
  • Explaining procedures to patients
  • Recordkeeping experience
  • Treatment room cleanup
  • Ability to instruct patients
  • Specimen collecting
  • Multidisciplinary team collaboration
Work History
01/2016 to 08/2020 NREMT, Health Services Technician Dental Assistant University Of Kansas Medical Center | Overland Park, KS,
  • Cross-trained in Outpatient care, Medical Front Desk Management, Records Management, Dental Administrative duties, Physical Exams, Dental Assisting, Central Sterilization Processing, Phlebotomy, Purchasing, and Supply Chain Management, and Emergency Response.
  • Dental front desk management and administration.
  • Chairside dental assisting.
  • Diagnostic radiographs.
  • Instrument cleaning, sterilization, and maintenance.
  • Triaged and assessed phone calls from facilities, physicians, and patients to prioritize care and quickly handle urgent dental and medical issues.
  • Assisted physicians with examining and treating patients by handing over instruments, removing sutures, and administering medication and vaccine injections.
  • Administered medication as directed by physician.
  • Developed rapport to create safe and trusting environment for care.
  • Supervised daily dental department activities and provided assistance when needed.
  • Maintained clean, safe and well-organized patient environment.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Handled ten to fifteen calls per hour to address patient inquiries and concerns.
  • Developed team communications and information for dental department morning huddles.
  • Resolved communication and organizational problems within the physical exams department, improved operations and provided exceptional client support.
  • Led a mobile dental team using a portable hand held xray unit and exam chair in delivery of 57 basic dental exams, resulting in improved deployment readiness of 217 active duty members.
  • Resolved tracking and supply management problems within the clinic supply department, improved operations and cost savings by implementing inventory tracking procedures from packing lists to disbursement.
  • Saved hundreds of thousands of dollars by implementing cost-saving initiatives that addressed long-standing problems with inventory expiration tracking and redundant stock.
  • Increased customer satisfaction by resolving dental referrals and documentation issues.
  • Drove operational improvements within central sterilization which resulted in savings, increased productivity, and increased safety.
  • Administered tests and medication to stabilize patients in field or in transit.
  • Trained 75 national security cutter crew members in basic life support skills, including cardiopulmonary resuscitation, oxygen therapy, wound care, patient history elicitation and splinting.
  • Trained 135 national security cutter crew members in first responder trauma care, poisoning response, and blood born pathogen exposure procedures.
  • Evaluated patient vital signs and status to determine care needs using, maual blood pressure cuffs, pulse oximeters and electronic vital sign machines.
  • Furthered skills by actively taking part in employee trainings and taking classes in subjects to improve emergency response skills, patient care, professional development, administrative organization, and communication.
  • Maintained confidentiality of patient data and condition at all times to safeguard health information.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Reviewed patient files and records, including allergies, problems, medications and immunization statuses.
  • Demonstrated clear written and oral communications skills when working with health care professionals, patients and caregivers.
  • Conducted physical assessments of relevant body areas and performed standardized tests to check responses.
  • Administered therapeutic treatments including splints, bandages, atomizers, topical anesthetics and oral medications to ease patients' pain and facilitate healing of injuries.
  • Recorded patients' health histories and provided subjective and objective findings to primary care managers.
  • Met with patients to discuss medical histories and current complaints.
01/2012 to 01/2016 Search and Rescue/ First Responder/ Boat Crew US Coast Guard | City, STATE,
  • Trained 35 crew members in the proper use of personal protective equipment, which improved crew safety.
  • Handled up to seven distress calls at once, coordinating the search and rescue, tow, and medical response efforts among eight active duty and auxiliary crews.
  • Communicated with lucid patients to gather incident and medical history information.
  • Performed routine maintenance tasks, including lowering, raising and cleaning ship's anchor.
  • Communicated instructions for universal precautions and body substance isolation to crew members clearly and concisely to promote comprehension and safety.
  • Scanned seas while navigating ship to quickly spy obstacles, including buoys, landmarks, and hazards to navigation that could put vessel in danger.
  • Manned small boats and winches and performed minor repairs and maintenance work to keep vessels in service.
  • Reviewed mission requirements and identified appropriate equipment to achieve goals.
  • Cleaned protective lifesaving equipment to keep it in active service and ready for emergency and crisis situations.
  • Assisted in boatman overboard recovery using backboards and standard equipment, remaining calm and composed at all times.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Managed quality assurance program, including on-site evaluations, internal audits and inventory management of all EMT equipment.
08/2006 to 01/2012 Standardized Patient Loma Linda University | City, STATE,
  • Furthered skills by actively taking part in employee trainings and taking classes in subjects to improve student evaluation and feedback.
  • Simulated realistic patient responses and conditions to engage students, increasing classroom collaboration in both instruction and evaluation of medical students, nurse practitioner students, and medical residents.
  • Participated in department meetings to provide input to colleagues about student achievement and improvement.
  • Enhanced student learning by actively participating as the patient for a wide range of patient encounters and examinations, providing guidance and feedback.
  • Instructed nurse practitioner and medical students in clinical principles, concepts and in-depth subject matter related to patient examinations, care, and education.
  • Observed and evaluated students' performance, behavior, and technique in a simulated clinical setting.
Expected in No Degree | Public Health American Public University System, Charles Town, WV GPA:

Member of Public Health Club

  • Coursework in Nutrition, Interpersonal and Professional Communication, Food and Culture, and Public Health Administration
Expected in 05/2018 Certficate | Dental Assisting Fort Sam Houston Navy Dental Assisting Course, San Antonio, TX, GPA:
  • Awarded Letter of Accommodation
  • Graduated Top of Class, Honor Graduate
  • Class Leader
  • Organized study groups twice a week
  • Provided support to classmates struggling in stress management and study skills.
Expected in 07/2016 Certificate | Health Services USCG Health Services Technician "A" School, Petaluma, CA, GPA:
Expected in 03/2016 Certificate | Emergency Medical Technician US Coast Guard Medical Support Schools EMT School, Petaluma, CA, GPA:
Expected in 10/2012 Certificate | Medical Assisting UEI College - Riverside, CA, Riverside, CA, GPA:
Expected in No Degree | General Studies Riverside City College, Riverside, CA GPA:
  • Member of Early Childhood Development Club
Expected in 06/2002 High School Diploma | Ramona High School, Riverside, CA GPA:
  • First Aid/CPR Certified

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Resume Overview

School Attended

  • American Public University System
  • Fort Sam Houston Navy Dental Assisting Course
  • USCG Health Services Technician "A" School
  • US Coast Guard Medical Support Schools EMT School
  • UEI College - Riverside, CA
  • Riverside City College
  • Ramona High School

Job Titles Held:

  • NREMT, Health Services Technician Dental Assistant
  • Search and Rescue/ First Responder/ Boat Crew
  • Standardized Patient


  • No Degree
  • Certficate
  • Certificate
  • Certificate
  • Certificate
  • No Degree
  • High School Diploma

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