Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Level-headed and multi-talented Healthcare professional dedicated to providing quality patient care. With over eight years of emergency response and clinical experience, remains calm and effective in difficult and stressful situations. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel.
Accomplishments
Successfully diagnosed, stabilized, and coordinated the emergency transportation of a non-english speaking detainee from a USCG National Security Cutter to a nearby ER in Guatemala for appendicitis.
Transported, set-up, and operated a mobile dental examination unit including x-ray to provide dental examinations for active duty Coast Guard members in remote areas.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Collaborated with clinic infection control officer in the development of central sterilization procedures and radiological safety procedures.
Collaborated with lead dentist in establishing dental front desk operating procedures.
Successfully managed clinical front desk operations and patient communication at the height of the COVID-19 pandemic while continuing responsibilities in clinical supply chain management and procurement.
Worked as part of the USCG Training Center Petaluma Medical Clinic contact tracing team to effectively communicate with persons who may have been exposed to COVID-19.
Skills
Problem resolution
MS Office
First Aid/CPR
Supervision
Customer service
Triaging
Patient Management
Medical Records Management
Wound Dressing
Specimen collection
Suturing
Infection control protocols
Sterilization Procedures
HIPAA Compliance
Recording Test Results
Decontamination Procedures
Decontaminating Surgical Instruments
Diagnostic Testing
Biohazardous waste disposal
Dental radiography
Dental office administration
Treatment Room Cleanup
Patient Intake Procedures
Infection Control Proficiency
Strong Communication Skills
Data Confidentiality Measures
Full Mouth Radiographs
Medical office administration
Monitoring Patient Progress
Infection Control and Aseptic Procedures
Indirect Patient Care
Phlebotomy
OB/GYN procedures
Efficient and reliable team player
Knowledge of EKG administration
Assisting with physical exams
Suctioning
Adaptable
CPR
Appointment Setting
Understanding of Medical Terminology
Transcription of medical notes
Simple dressings
Exam room preparation
Excellent telephone demeanor
Recording medical histories
Infection control proficiency
Patient intake procedures
Patient relations
Medical Laboratory Procedures
Operational improvement
Sterilization equipment
Organization
Process improvement
Communications
Patient Assessments
Direct Patient Care
Setting up and operating equipment
Patient confidentiality
Safe sharps disposal
Medication Administration
Passing surgical instruments
Patient Care
Sterile Procedures and Techniques
Infection Control
Recording Biologicals
Completing Diagnostic Tests
Safety protocols expertise
Equipment sterilization
Chairside assisting
Dental impressions
Strong Manual Dexterity
Patient Data Gathering
Dental Staff Assistance
Patient Relations
Team collaboration
Medical transcription
Simple Dressings
Inventory and Supply Management
Diagnostic Equipment Expertise
Emergency procedures understanding
Lab equipment operation
Traction equipment
Patient-focused care
Patient oral care
Orthopedic splints
Patient Scheduling
Emergency room procedures
Scheduling
Medical Records Review
Communication skills
Diagnostic equipment expertise
Patient communication
Monitoring patient progress
Explaining procedures to patients
Recordkeeping experience
Treatment room cleanup
Ability to instruct patients
Specimen collecting
Multidisciplinary team collaboration
Work History
01/2016 to 08/2020NREMT, Health Services Technician Dental AssistantUniversity Of Kansas Medical Center | Overland Park, KS,
Cross-trained in Outpatient care, Medical Front Desk Management, Records Management, Dental Administrative duties, Physical Exams, Dental Assisting, Central Sterilization Processing, Phlebotomy, Purchasing, and Supply Chain Management, and Emergency Response.
Dental front desk management and administration.
Chairside dental assisting.
Diagnostic radiographs.
Instrument cleaning, sterilization, and maintenance.
Triaged and assessed phone calls from facilities, physicians, and patients to prioritize care and quickly handle urgent dental and medical issues.
Assisted physicians with examining and treating patients by handing over instruments, removing sutures, and administering medication and vaccine injections.
Administered medication as directed by physician.
Developed rapport to create safe and trusting environment for care.
Supervised daily dental department activities and provided assistance when needed.
Maintained clean, safe and well-organized patient environment.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Handled ten to fifteen calls per hour to address patient inquiries and concerns.
Developed team communications and information for dental department morning huddles.
Resolved communication and organizational problems within the physical exams department, improved operations and provided exceptional client support.
Led a mobile dental team using a portable hand held xray unit and exam chair in delivery of 57 basic dental exams, resulting in improved deployment readiness of 217 active duty members.
Resolved tracking and supply management problems within the clinic supply department, improved operations and cost savings by implementing inventory tracking procedures from packing lists to disbursement.
Saved hundreds of thousands of dollars by implementing cost-saving initiatives that addressed long-standing problems with inventory expiration tracking and redundant stock.
Increased customer satisfaction by resolving dental referrals and documentation issues.
Drove operational improvements within central sterilization which resulted in savings, increased productivity, and increased safety.
Administered tests and medication to stabilize patients in field or in transit.
Trained 75 national security cutter crew members in basic life support skills, including cardiopulmonary resuscitation, oxygen therapy, wound care, patient history elicitation and splinting.
Trained 135 national security cutter crew members in first responder trauma care, poisoning response, and blood born pathogen exposure procedures.
Evaluated patient vital signs and status to determine care needs using, maual blood pressure cuffs, pulse oximeters and electronic vital sign machines.
Furthered skills by actively taking part in employee trainings and taking classes in subjects to improve emergency response skills, patient care, professional development, administrative organization, and communication.
Maintained confidentiality of patient data and condition at all times to safeguard health information.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Reviewed patient files and records, including allergies, problems, medications and immunization statuses.
Demonstrated clear written and oral communications skills when working with health care professionals, patients and caregivers.
Conducted physical assessments of relevant body areas and performed standardized tests to check responses.
Administered therapeutic treatments including splints, bandages, atomizers, topical anesthetics and oral medications to ease patients' pain and facilitate healing of injuries.
Recorded patients' health histories and provided subjective and objective findings to primary care managers.
Met with patients to discuss medical histories and current complaints.
01/2012 to 01/2016Search and Rescue/ First Responder/ Boat CrewUS Coast Guard | City, STATE,
Trained 35 crew members in the proper use of personal protective equipment, which improved crew safety.
Handled up to seven distress calls at once, coordinating the search and rescue, tow, and medical response efforts among eight active duty and auxiliary crews.
Communicated with lucid patients to gather incident and medical history information.
Performed routine maintenance tasks, including lowering, raising and cleaning ship's anchor.
Communicated instructions for universal precautions and body substance isolation to crew members clearly and concisely to promote comprehension and safety.
Scanned seas while navigating ship to quickly spy obstacles, including buoys, landmarks, and hazards to navigation that could put vessel in danger.
Manned small boats and winches and performed minor repairs and maintenance work to keep vessels in service.
Reviewed mission requirements and identified appropriate equipment to achieve goals.
Cleaned protective lifesaving equipment to keep it in active service and ready for emergency and crisis situations.
Assisted in boatman overboard recovery using backboards and standard equipment, remaining calm and composed at all times.
Conducted equipment and vehicle checks to maintain continuous and safe operation.
Managed quality assurance program, including on-site evaluations, internal audits and inventory management of all EMT equipment.
08/2006 to 01/2012Standardized PatientLoma Linda University | City, STATE,
Furthered skills by actively taking part in employee trainings and taking classes in subjects to improve student evaluation and feedback.
Simulated realistic patient responses and conditions to engage students, increasing classroom collaboration in both instruction and evaluation of medical students, nurse practitioner students, and medical residents.
Participated in department meetings to provide input to colleagues about student achievement and improvement.
Enhanced student learning by actively participating as the patient for a wide range of patient encounters and examinations, providing guidance and feedback.
Instructed nurse practitioner and medical students in clinical principles, concepts and in-depth subject matter related to patient examinations, care, and education.
Observed and evaluated students' performance, behavior, and technique in a simulated clinical setting.
Education
Expected in No Degree | Public HealthAmerican Public University System, Charles Town, WVGPA:
Member of Public Health Club
Coursework in Nutrition, Interpersonal and Professional Communication, Food and Culture, and Public Health Administration
Expected in 05/2018Certficate | Dental AssistingFort Sam Houston Navy Dental Assisting Course, San Antonio, TX, GPA:
Awarded Letter of Accommodation
Graduated Top of Class, Honor Graduate
Class Leader
Organized study groups twice a week
Provided support to classmates struggling in stress management and study skills.
Expected in 07/2016Certificate | Health ServicesUSCG Health Services Technician "A" School, Petaluma, CA, GPA:
Expected in 03/2016Certificate | Emergency Medical TechnicianUS Coast Guard Medical Support Schools EMT School, Petaluma, CA, GPA:
Expected in 10/2012Certificate | Medical AssistingUEI College - Riverside, CA, Riverside, CA, GPA:
Expected in No Degree | General StudiesRiverside City College, Riverside, CAGPA:
Member of Early Childhood Development Club
Expected in 06/2002High School Diploma | Ramona High School, Riverside, CAGPA:
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Resume Overview
School Attended
American Public University System
Fort Sam Houston Navy Dental Assisting Course
USCG Health Services Technician "A" School
US Coast Guard Medical Support Schools EMT School
UEI College - Riverside, CA
Riverside City College
Ramona High School
Job Titles Held:
NREMT, Health Services Technician Dental Assistant