night stocker resume example with 9+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

I am a Knowledgeable & Diligent Customer Service representative possessing superior work ethic, friendly demeanor and 7 years of experience. Customer-focused employee with commitment to quality assurance. Skillful in receiving, inspecting and logging products. Expertise in maintaining cleanliness of storage areas.

  • Product identification
  • Merchandising
  • Storage organization
  • Shelving
  • Stocking products
  • Moving boxes
  • Safety awareness
  • Inventory replenishment
  • Product displays
  • Merchandise stocking
  • Store planning and display design
Night Stocker, 10/2012 - 11/2012
United Natural Foods Inc Sherborn, MA,
  • Reviewed current planograms and end cap placements to properly merchandise items.
  • Updated signage to reflect current prices and help promote target merchandise.
  • Completed daily cycle counts and monthly audits of specified segments to keep inventory current and accurate.
  • Removed product from boxes and placed on shelves according to merchandising guidelines.
  • Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
  • Assessed floor displays to determine which merchandise required restocking.
  • Reset merchandise throughout assigned section to give shelves and racks professional appeal.
Night Custodian, 09/2012 - 10/2012
Abm Yazoo City, MS,
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
  • Monitored supply levels and requested new items to maintain ability to complete daily cleaning tasks.
  • Completed custodial rounds, including sweeping and vacuuming, glass cleaning and trash collecting.
  • Wiped down various surfaces using approved cleaning products to prevent growth of bacteria and viruses.
  • Maintained building interiors with routine deep cleaning of high-traffic areas.
  • Sorted and disposed of trash and recycling materials to keep common areas clean and organized.
  • Used industrial cleaning equipment to quickly complete custodial tasks.
Customer Service Associate, 01/2000 - 07/2007
Xero Shoes Broomfield, CO,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Managed accurate and adequate cash stock and inventory balances.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Reviewed account and service histories to identify trends and issues.
  • Processed customer account changes.
  • Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards.
  • Answered inbound calls and directed customer's to designated individuals or departments.
  • Took special orders in person and over telephone.
  • Oversaw stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
  • Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
  • Taught staff how to handle difficult situations with calm and professionalism.
  • Rectified problems such as damages and shortages by collaborating directly with vendor representatives.
  • Directed materials routing by preparing accurate shipping orders.
  • Organized storage areas to maximize efficiency of materials movements and minimize labor required.
  • Promoted inventory accuracy and proper records management by comparing shipment contents with paperwork.
  • Prepared and processed shipping documents, including work and shipping orders.
Packaging Operator, 04/1998 - 12/1999
Oil-Dri Ripley, MS,
  • Labeled packages and recorded items packed in preparation for shipping.
  • Updated inventory and production information using warehouse management systems and scanner guns.
  • Reported major incidents or issues to Company Owner.
  • Packaged china plates, mugs, bowls, ect... manually by placing in boxes and surrounding with protective materials.
  • Applied labels and transferred products to final shipping area with smooth and consistent flow focused on synchronizing operations and meeting timetables.
  • Secured finished packaged items for shipment by hand tying, sewing, gluing, stapling or attaching fasteners to boxes.
  • Cleaned and removed damaged or otherwise inferior materials from supplies to prepare raw products for processing.
Education and Training
: Criminal Science, Expected in
Baker College - Flint, MI
Status -
High School Diploma: , Expected in 06/2010
Hazel Park Adult Education - Hazel Park, MI
Status -

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Resume Overview

School Attended

  • Baker College
  • Hazel Park Adult Education

Job Titles Held:

  • Night Stocker
  • Night Custodian
  • Customer Service Associate
  • Packaging Operator


  • Some College (No Degree)
  • High School Diploma

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