night manager resume example with 13+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • People management
  • Reservations management
  • Bank deposit preparation
  • Sales leadership
  • Inventory monitoring
  • Delivery overseeing
  • Guest assistance
  • Vendor relations
  • Creative merchandising
  • Search Engine Optimization
  • Staff Management
  • Financial Management
  • Sales and marketing
  • Negotiation
  • Budgeting
  • Business planning
  • Business administration
Work History
Night Manager, 09/2021 to Current
Rosewood Hotels & ResortsDallas, TX,
  • Created nightly shift task lists to assign duties to each employee.
  • Prepared nightly deposits by accurately counting cash, filling out deposit slips, and securing deposit in vault.
  • Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
  • Conducted nightly inventory management procedures to track sales and stock levels.
  • Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
  • Observed and monitored store's security cameras to reduce retail crimes.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained financial accuracy when handling over $Amount in revenue each day.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained store equipment, printers and fax machines.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Managed overstocking, restocking and inventory control procedures during Type shift.
Rideshare Driver, 01/2021 to 09/2021
Revel TransitBrooklyn, NY,
  • Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
  • Picked up riders at designated locations and greeted upon vehicle entry.
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
  • Worked extra hours to achieve company coverage during periods of low driver availability due to illness, weather and other unanticipated factors.
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
  • Read maps and followed written and verbal geographic directions.
  • Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
  • Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
  • Planned routes based on knowledge of local areas, GPS information and customer preferences.
  • Helped passengers with luggage, collected fares and politely answered questions.
  • Protected riders with good driving habits, emergency first aid and discrete handling of special circumstances.
  • Escorted small children across roads and highways.
  • Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
  • Assisted elderly and disabled passengers entering and exiting shuttle.
General Manager, 05/2012 to 12/2019
Thompson Creek WindowsChesapeake, VA,
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Reduced corporate risk by managing shrink processes and controlling inventory levels.
Referral Coordinator, 03/2007 to 03/2012
Adventist Health SystemLake Buena Vista, FL,
  • Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
  • Weighed patient need, provider availability and insurance coverage to determine optimal scheduling.
  • Collected and verified completeness of intake and enrollment screening packets for facility.
  • Scheduled appointments with specialists on behalf of clients.
  • Coordinated with medical staff and patients to find cost-effective options for services.
  • Followed up with clients and specialists to inquire about experience and collect reports.
  • Called insurance companies to get precertification and other benefits information on behalf of patients.
  • Linked families to relevant community support to meet non-medical needs.
  • Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
  • Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
High School Diploma : , Expected in 06/1985 to Briggs High School - Columbus, OH

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Resume Overview

School Attended

  • Briggs High School

Job Titles Held:

  • Night Manager
  • Rideshare Driver
  • General Manager
  • Referral Coordinator


  • High School Diploma

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