Training and Development Manager,managing large- scale training projects, talented at facilitating and improving new hire training orientation programs to increase job skills, team morale and staff retention.with over 15 years of professional experience,contributing to recruitment & growth and driving profitability as a trusted advisor and strategic business partner
Successfully decreased staff turnover by % in  months.Implemented a new training program for new team members, Transitioned the sales program into full compliance.Managed the training and Development program to full certifications,implemented a -week training sessions for a [train the trainer certification program.Supervised  HR team members and provided assistance in all areas of Human Resource.Revamped the orientation process for all new hires, which was implemented company-wide.
Selected the most efficient routes in compliance with delivery instructions Picked up and delivered papers 7 a week Completed a daily pre-trip inspection checklist before first delivery of the day.Established long-term customer relationships through prompt and courteous service.Resolved customer complaints and adjusted orders.Evaluated customer needs and determined appropriate action, referring their questions to management when necessary.
Analyzed employment-related data and prepared required reports.Conducted reference and background checks on all job applicants.Communicated the duties, compensation, benefits and working conditions to all potential candidates.Managed all phases of recruitment, including defining hiring management needs and posting available positions.Thoroughly explained the employee handbook during new employee orientations.Trained management teams on the PeopleSoft annual increment system.Explained human resources policies and procedures to all employees.Worked closely with HR business partners to facilitate year-end talent reviews and articulate team strengths.Managed over  employeesGenerated employee tracking reports each month.Completed payroll processing from start to finish for more than  employees. personnel files according to policy and federal and state law and regulations.Successfully managed the activities of  team members in multiple locations.Reduced amount of employee overtime by % by effectively delegating tasks.Owned team productivity metrics.Provided detailed monthly departmental reports and updates to senior management.Worked as a team member performing cashier duties, product assistance and cleaning.Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.Worked under strict deadlines and responded to service requests and emergency call-outs.Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.Replenished merchandise shelves with items from the stockroom.Processed merchandise returns and exchanges.
Managed all phases of recruitment, including defining hiring management needs and posting available positions.Maintained an accurate candidate tracking system.Supplied tools, resources and education to company managers to enhance their skills.Conducted more than  interviews each week,Managed all aspects of the employee life cycle process, including on and off boarding.Employed multiple feedback mechanisms and analysis to continuously improve the recruiting process.Communicated the duties, compensation, benefits and working conditions to all potential candidates.Cross-trained and provided back-up for other customer service representatives when needed.
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