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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Experience network analyst with over 30 years of experience in Information Technology/Computer Network career field . Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Recognized consistently for performance excellence and contributions to the successful troubleshooting, resolution of network incidents and the reporting of network status. Strengths in identifying and aiding in the mitigation of network vulnerabilities backed by many years of training in network defense and operations

Skills
  • Operations leadership
  • Leading team operations
  • Information management network operations
  • Coordinating site operations
  • Networking issues
  • Team leader
  • Service operations oversight
Education
University of Maryland - College Park College Park, MD Expected in : Computer Networking And Telecommunications - GPA :
Park University Kansas City, MO Expected in : Computer Networking - GPA :
Strawberry Mansion High School Philadelphia, PA Expected in 06/1977 High School Diploma : - GPA :
Certifications
  • EDUCATION AND TRAINING

    • COMPTIA Security + CE (Certification)
    • ITIL Foundation 2008 (Certification)
    • ITIL Foundation Version 3 2010 (Certification)
    • Microsoft Windows 10 (Certificate)
    • Certified Ethical Hacker CEH v8 Trained
    • Army Incident Handling Virtual Training Course
    • Army RETINA Scanner Training Course
    • ACAS Training (Certificate)
    • DoD DIACAP Virtual Training Course (Certificate)
    • Cyberspace Defense Training (Certificate)
    • Standardized Communications Security Custodian (Certification)
    • Infrastructure Security
    • General Security Concepts
    • Cisco Router Configuration Course Cisco Systems
    • Cable Splicing Copper/Fiber Course (Certification)
    • Microsoft Certified Professional (MCP # 1221811)
Work History
Five Rivers Services LLC - Network Operations Analyst Lead INSCOM
City, STATE, 08/2010 - Current

. Provides oversight for a four person team, which include being on-call for
24X7 operations, consisting of 11 contractor personnel...
. Oversees Network Operations functionality which includes
hierarchical directive review from Army components, U.S. Government Agencies and service components alike. Analyses, briefs and provides recommendations to staff elements with regards to promulgated directives.
. Manage and supervise the Network Operations and Security Center
(NOSC). Act as alternate point of contact for action items involving the
NOSC... Perform quality control on all documents, briefings, and product
produced by the NOSC. Develop, implements, and enforces Incident Management processes and procedures. Plans, assigns, reviews, amends, or rejects assigned work done by contract personnel. Set deadlines and completion dates for matters assigned to the NOSC contract personnel. Manages the assigned contract personnel on shift. Identify and request required training. Assists in establishing reporting criteria, tactics, techniques, and procedures (TTPs). Performs quality control on documents, briefings, and products produced by assigned employees. Helps to develop, implement, and enforce INOSC TTPs to support the mission. Identify and request required employee training to perform the Enterprise Service Desk mission. Ensure enough personnel resources are available to perform the Enterprise Service Desk mission. Enforce established Commander's Critical Information Requirements reporting tactics, techniques, and procedures. Provide advice, instructions, and technical assistance to designated Government personnel. Brief approved INSCOM Enterprise Network health status briefings and presentations. Drives the efficiency and effectiveness of Incident Management. Produce management information. Manage the work of the assigned contract personnel. Monitor the effectiveness of Incident Management and makes recommendations for improvement. Manages major incidents and special service requests (Priority 1 and 2).

KI LLC - NETOPS/CND Team Leader
City, STATE, 03/2004 - 03/2010

. Directs and controls the operations of the Network
Operation/Computer Network Defense for the United States Army portion of the
Global Information Grid (GIG). Supervised 5 NETOPS/CND Operators, One
Information Dissemination Manager and two Program Executive Office
-Enterprise Information Systems NETOPS Operators...
. Utilizes Telecommunications Management Systems (TMS , Integrated
Network Management System, NETCROP, Formula, and REMEDY to analyze, tract
and document multiple network performances in multiple locations in
real-time with oversight of the following ARMY Information Systems
Networks:
. Utilizes Microsoft Office suite to author briefing narratives and
slide presentation germane to the Army networks operational state of health
. Briefs the 9TH Army Signal Command's Commanding General and the
Commander for the Army Global Network Operations Security Center regarding
the operational status of the Army's portion of the GIG.
. Developed and maintained a detailed assessment of vulnerabilities
associated with network components, topologies, data and transport media
. Writes and promulgates TASKERS to subordinate Army entities with
regard to Computer Network Defense focusing on applying blocks at the Army
Security Router (ASR), Army DISN Router Program (ADRP) router, conducting
operational impact assessments, directing corrective actions upon suspected
or imminent network attacks
Tracks Authority to Operate and compliance for Army NIPRNET and SIPRNET,
instrumental in mitigation actions related to the Army LANDWARNET
. Works closely with government elements and JTF-GNO and all service
agencies, acts a Team KI floor liaison.

Computer Sciences Corporation - Wide Area Network Integration Specialist NGA
City, STATE, 02/2002 - 03/2004

Provided design and engineering support, integration, testing, and operation of LAN and WAN networks within the NGA's Integrated Telecommunications System at Bethesda, MD.
• Third shift supervisor that manages a 24/7 NGA Network Management Center. Responsible for monitoring NGA's classified and unclassified networks; providing traffic management; monitoring Spectrum; configuring VLANS/ELANS; LES/BUS peer generation and location; including OSPF ROUTING, Power Hub baseline configuration and ATM switch configuration.
• Using KG-84, KG-94, Fastlane and utilizing Netviz to document network drawings of various Marconi equipment including NSX-9500 and ES-3810 edge device.
• Configures and troubleshooting various Cisco Routers for errors; while maintaining a network log of events throughout the shift.

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Resume Overview

School Attended

  • University of Maryland - College Park
  • Park University
  • Strawberry Mansion High School

Job Titles Held:

  • Network Operations Analyst Lead INSCOM
  • NETOPS/CND Team Leader
  • Wide Area Network Integration Specialist NGA

Degrees

  • High School Diploma

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