Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Detail-oriented Operations Analyst bringing in-depth knowledge of Six Sigma methodologies. Employs root cause analysis to identify issues and develop process improvements that lead to company-wide savings.
  • Reporting tools: BEx Analyzer, Crystal Reports, SAS 9.3, Tableau, QlikView and SAP Business Objects.
  • ERP Tools: SAP (APO, ERP, BDW), SAP R/3.
  • Business Process/PMO tools: MS Project, Power pivots, MS Excel, MS SharePoint and MS Access, Quick base
  • Languages: C, SQL, C++, VBA, MATLAB
  • Planning Tools: Lean & Six Sigma Methodologies, MS Project, Sys ML
  • Sequential Product Development- Studied and documented the complete process starting with concept, design, requirements analysis, product development, operation and maintenance.
  • I used V model for systems modelling and cross-discipline analysis.
  • SAP ERP Implementation-Reviewed the various practical uses of ERP systems in modern business.
  • Gained experience in performing business transactions and Implementation of integrated business processes using SAP ERP modules.
  • Financial Planning and Analysis-Analyzed cash flow forecasts and calculated ROI, NPV, IRR as a part of capital budgeting while applying GAAP rules.
  • Also did risk assessment using cost-benefit, sensitivity-scenario and break-even analyses.
  • Business Data Warehousing and data mining -Built queries using BEx Query Designer and gained hands on experience using SAP Business Warehouse.
  • In addition I performed ETL process and built OLAP reports using business objects such as Crystal reports and Xcelsius Dashboards Restaurant Project Management-This project dealt with designing and planning of a restaurant.
  • Using MS Project for scheduling I applied critical path methods for planning and controlling the project.
  • RELEVANT COURSES Enterprise Resource Planning Quantitative Analysis to Risk & Uncertainty Systems Project Management Business Data Warehousing Systems Financial Management Risk and decision Analysis Spreadsheet Modelling and Analytics Managing Innovation within Corporation Dynamics of Complex Networks Supply Chain Software Systems Architecture & Design Organizational Behavior.
11/2015 to Present
Network Operations Analyst Asrc Federal Holding Company , ,
  • Coordinate with remote contractors and technicians to analyze and troubleshoot network issues.
  • Managing of daily telecom reporting processes and provide network engineering solution's in support of business development.
01/2015 to 05/2015
Maintenance and Operations Engineering Intern Thermo Fisher Scientific Inc. , , USA
  • Defined and documented the business functions and workflow process involved in aircraft engine removal, and developed an automated workflow 'app' to track the process using Quick base.
  • Extracted high integrity data to generate monthly forecast reports and designed efficient asset management strategy.
  • Created data visualization charts which helped in predicting and analyzing the annual resource utilization.
  • Assisted with project management and planned engine removals based on proactive monitoring of fleet performance.
01/2013 to 04/2013
Operations Engineering Intern Banner Engineering , , India
  • Added new configurations to the database and created reports using pivot tables, macros and spreadsheet modelling.
  • Gathered requirements and conducted quality performance testing of Base transceiver station (BTS) before validation of results.
07/2012 to 12/2012
Operations Analyst Intern Suraksha Estates City, , India
  • Provided income and expenditure forecasts as well as market growth and capitalization data for management.
  • Involved in financial process compliance activities, creation of budget plans and analysis of current market trends.
Expected in Aug 2015
Master of Science: Systems Engineering and Management
The University of Texas at Dallas - ,
Systems Engineering and Management
Expected in May 2013
Bachelor of Engineering: Electronics and Communication
Osmania University - Hyderabad,
Electronics and Communication
Professional Affiliations
Member- SUG(SAP users group) and SEM-SO(SEM students Organization), UT Dallas, MCC(Campus Connect), India Volunteer- Part of the NGO- Vibha, Dallas Central coordinator- National level technical fest organized by the ECE Dept. and Sports fest by Osmania University, India Secured first position in State level women's volleyball match at the sports fest conducted by BITS Goa COMMENT FROM MANAGER: Demonstrated a quick learning ability and provided expert analysis of high integrity data with attention to detail. Was also very eager to take on task and has warrior spirit to support her understanding of situation." - Manager at Southwest Airlines.
asset management, BTS, budget, business development, Business Objects, Business Process, C, C++, charts, Crystal Reports, data visualization, database, ERP, financial, macros, Managing, market trends, market, MATLAB, MS Access, MS Excel, MS Project, SharePoint, network engineering, network, pivot tables, processes, project management, quality, Quick, reporting, SAP, SAP (APO, SAP R/3, SAS 9.3, Six Sigma, spreadsheet, SQL, strategy, Tableau, telecom, troubleshoot, validation, VBA, workflow

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  • Osmania University

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  • Master of Science
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