national program director resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary


Expertise in program development, operational analysis, and fostering global partnerships. Results-driven Director with extensive experience delivering practical, innovative solutions to meet business needs and provide exceptional customer service. Recognized as a top producer with a high-energy approach to achieving outstanding results. Skilled in developing and leading large, geographically distributed teams to drive success. Demonstrated superior business acumen, employee management, and leadership abilities, maintaining a composed and professional demeanor. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

  • Program Development, Management and Optimization
  • Stakeholder Communications
  • Sales Promotion and Marketing
  • Performance Monitoring and Evaluation
  • Management Training and Team Building
  • Operations Oversight and Strategic Planning
  • Strategic Planning
  • Policy Program and Design
  • Recruitment
  • Coaching and mentoring
Work History
08/2007 to 06/2023
NATIONAL PROGRAM DIRECTOR Premium Retail Services Fargo, ND,
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Managed top-performing virtual team of 34 administrative employees and 150+ independent contractors to ensure timely placements, exceptional programming, safety, and compliance for over 550 exchange students annually
  • Administered program budgets, logistics, and staffing.
  • Designed marketing and recruitment strategies
  • Developed and delivered training and orientation for staff and participants
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.


  • Recognized for growing company from 2 employees and 10 contractors to 34 full time employees and 150+ independent contractors with substantial and consistent pay increases throughout tenure
  • Developed J-1 program from ground up, laying out framework, and defining roles.
  • Doubled number of exchange students placed during first year from 40 students to 80 students and continued rapid growth throughout tenure, achieving 550+ students per year
  • Built reputation and prestigious industry leader allowing more student opportunities, and increased diversity from serving 3 countries to 23 countries
  • Developed remote training program for 150+ independent contractors
  • Fulfilled industry mandated training requirements through various delivery models while incorporating team building and personal and professional development skills in engaging atmosphere
  • Created inclusive corporate culture that supported work from home, offering employees opportunity to achieve work-life balance and earn livable wages while working in challenging and rewarding environment.
09/2005 to 08/2007
REGIONAL DIRECTOR Milan Laser Hair Removal Fort Wayne, IN,
  • Supervised team of 40 regional directors and local coordinators to increase development of study abroad and cultural exchange programs
  • Implemented on-going student safety and student experience programming
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives
  • Achieved team goals through formalized training plans, coaching, and performance management
  • Represented company at various national and global events


  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
  • Implemented innovative programs to increase employee loyalty and reduce turnover
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills


  • Exceeded placement goal by 50 students, opening new territories and hiring 20 new local coordinators
  • Nominated top performer of year and selected to participate on advisory board for CSIET
  • Implemented recruitment strategies, increasing revenue, and effectively targeting new markets
01/1998 to 08/2005
REGIONAL DIRECTOR Milan Laser Hair Removal Franklin, TN,
  • Collaborated with oversees partners, school officials, and community leaders to place 325 international students on AYUSA (Academic Year in USA) high school exchange program
  • Recruited talented individuals bringing necessary skills to build formidable team of over 50 local coordinators and 6 regional directors


  • Increased growth, retention, and overall employee satisfaction resulting from creating training manuals and effective employee recognition programs.
  • Collaborated with senior executives to evaluate performance in regional areas and develop strategies to expand revenue generation.


  • Exceeded goals every year growing my region from 115 to more than 325 students per academic year
  • Promoted from independent contractor to Regional Manager within 3 months to take over struggling territory
  • Promoted again after 2 years to Regional Director
Expected in to to
Bachelor of Science: Psychology
Texas A&M Health Science Center - College Station, TX
Expected in to to
Board Certified Mental Health Counselor: Trauma And Recovery
American Association of Christian Counseling - San Jose, CA,
  • Enabled over 10,000 students to fulfill their lifelong dream of becoming exchange students and facilitated nearly 10,000 American families in hosting international exchange students, transforming lives and leaving a lasting imprint on our world
  • Inspiring developer and leader of virtual, multidisciplinary teams of 150+, who successfully met or exceeded annual goals
  • Promoter of productivity and a positive work environment via training and recognition programs that encourage open communication and inspires new and innovative ideas
  • Proven thought leader and visionary able to identify business needs, assess challenges, and curate enterprise-wide program solutions that mitigate risks, optimize employee and organizational performances, and improve service delivery.

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Resume Overview

School Attended

  • Texas A&M Health Science Center
  • American Association of Christian Counseling

Job Titles Held:



  • Bachelor of Science
  • Board Certified Mental Health Counselor

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