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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

HUC/Patient Appointment Scheduling Specialist with 5 years of success in supporting desk operations at Mayo Clinic. Additional 7 years providing patient support and customer service in the hospital setting. Recognized consistently by peers and management for performance excellence and contributions to success in the hospital and clinic setting.

Skills
  • Interpersonal Communications
  • Organizational Skills
  • Planning
  • Creative Problem Solving
  • Nursing staff support
  • Detail Oriented
  • Collaboration with Charge RN
  • Emulator to Nurse Manager
Work History
10/2019 to Current Nanny/Personal Assistant Baylor Scott & White Health | Caldwell, TX,
  • Maintained entire family's schedule and organized events.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
  • Supported children in daily activities, including playing, meals and snacks, hygiene and socialization.
10/2018 to 10/2019 Patient Appointment Scheduling Specialist University Health System | San Antonio, TX,
  • Handled 50+ electronic, in person and telephone inquiries per shift to address customer/staff needs.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Led Dialysis Scheduling team in delivery of flowsheet project, resulting in efficient training and orientation of new staff.
  • Increased customer satisfaction by resolving scheduling issues for Mayo Clinic patients with complex scheduling restrictions.
  • Resolved communication problems between medical provider groups, improved operations and provided exceptional client support.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Voluntarily accepted off shift and less attractive shifts to ensure continuity for patient and provider groups.
  • Provided Physician, mid-level providers, nursing and front desk support as needed to ensure excellent patient care.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.
  • Communicated effectively with staff, patients and insurance companies by email and telephone.
  • Verified client information by analyzing existing insurance evidence on file.
10/2014 to 10/2018 Health Unit Coordinator Mayo Clinic | City, STATE,
  • Direct day-to-day administrative and operational support functions for 2 hospital dialysis units and mobile ICU dialysis service, providing support and assistance to over 8 Physician specialty groups and 50 employees across multiple hospital and clinical departments.
  • Assisted charge RN and Nurse manager in analyzing staffing needs, hiring or granting EA's, recording and reporting absences, and approving staff timecards. Communicated needs and changes promptly to staff.
  • Organized space using Kaizen/5 Strategy to keep unit area clean and neat and reduce medical waste.
  • Produced daily, monthly, quarterly, and yearly statistics reports on patient volumes, specific modality provided, location of care, etc for presentation to RN manager and leadership.
  • Ordered all specialty supplies and kept check on inventory levels.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with JAICO.
  • Developed policies and procedures for effective office management for HUCs.
  • Assisted manager in interview process of potential new hires.
  • Collaborated with charge RN to triage patients and provide excellent level of care in most efficient and safe manner.
  • Trained new HUC staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Organized and facilitated hospitality committee to provide special milestone recognition, morale booster activities and entertainment for staff.
  • Attended monthly and quarterly staff meetings.
  • Epic Readiness Agent.
10/2007 to 10/2014 Hemodialysis Technician Mayo Clinic | City, STATE,
  • Completed dialysis machine and equipment setup prior to patient treatment and performed safety tests to verify readiness.
  • Monitored patient's vital signs and adjusted dialysis treatment parameters under charge RN guidance.
  • Assisted staffing coordinator in scheduling for Tech staff.
  • Led scheduling project resulting in change from 8 hour shifts to 10 hours shifts for Technician group.
  • Assisted with dialysis technician orientation and training to promote high standard of patient care.
  • Responded to all dialysis-related emergent situations under RN supervision.
  • Participated in training and education required to maintain skill level to perform dialysis treatments.
  • Performed dialysis access site cannulation and initiated dialysis treatment.
  • Followed prescribed infection control protocols and wore personal protective equipment to minimize contamination risk.
  • Disinfected dialysis station, equipment and chairs after completion of each patient treatment.
  • Set up, maintained and verified sterility of lab equipment and tools and reverse osmosis water system.
  • Assisted charge RN with front desk duties in absence of HUC.
Education
Expected in 12/2022 Enrolled | Coding Specialist RCTC, , GPA:

Current GPA 4.0

Expected in High School Diploma | West Concord High School, West Concord, MN 55985, GPA:
Accomplishments
  • Emulator to Nurse Manager
  • Quality Academy-Bronze Fellow
  • Readiness Agent Network for Plummer Project/EPIC
  • Notary Public Service
  • 5S/LEAN/Kaizen Certificate
  • Human Subject Protection Certificate
    Committee Member-- Charge Nurse, Shared Governance, Health Unit Coordinator, Scheduling, Hospitality, Dialysis Technician, Stories of the Heart

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Resume Overview

School Attended

  • RCTC
  • West Concord High School

Job Titles Held:

  • Nanny/Personal Assistant
  • Patient Appointment Scheduling Specialist
  • Health Unit Coordinator
  • Hemodialysis Technician

Degrees

  • Enrolled
  • High School Diploma

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