Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

HUC/Patient Appointment Scheduling Specialist with 5 years of success in supporting desk operations at Mayo Clinic. Additional 7 years providing patient support and customer service in the hospital setting. Recognized consistently by peers and management for performance excellence and contributions to success in the hospital and clinic setting.

  • Interpersonal Communications
  • Organizational Skills
  • Planning
  • Creative Problem Solving
  • Nursing staff support
  • Detail Oriented
  • Collaboration with Charge RN
  • Emulator to Nurse Manager
Work History
10/2019 to Current Nanny/Personal Assistant Baylor Scott & White Health | Caldwell, TX,
  • Maintained entire family's schedule and organized events.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
  • Supported children in daily activities, including playing, meals and snacks, hygiene and socialization.
10/2018 to 10/2019 Patient Appointment Scheduling Specialist University Health System | San Antonio, TX,
  • Handled 50+ electronic, in person and telephone inquiries per shift to address customer/staff needs.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Led Dialysis Scheduling team in delivery of flowsheet project, resulting in efficient training and orientation of new staff.
  • Increased customer satisfaction by resolving scheduling issues for Mayo Clinic patients with complex scheduling restrictions.
  • Resolved communication problems between medical provider groups, improved operations and provided exceptional client support.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Voluntarily accepted off shift and less attractive shifts to ensure continuity for patient and provider groups.
  • Provided Physician, mid-level providers, nursing and front desk support as needed to ensure excellent patient care.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.
  • Communicated effectively with staff, patients and insurance companies by email and telephone.
  • Verified client information by analyzing existing insurance evidence on file.
10/2014 to 10/2018 Health Unit Coordinator Mayo Clinic | City, STATE,
  • Direct day-to-day administrative and operational support functions for 2 hospital dialysis units and mobile ICU dialysis service, providing support and assistance to over 8 Physician specialty groups and 50 employees across multiple hospital and clinical departments.
  • Assisted charge RN and Nurse manager in analyzing staffing needs, hiring or granting EA's, recording and reporting absences, and approving staff timecards. Communicated needs and changes promptly to staff.
  • Organized space using Kaizen/5 Strategy to keep unit area clean and neat and reduce medical waste.
  • Produced daily, monthly, quarterly, and yearly statistics reports on patient volumes, specific modality provided, location of care, etc for presentation to RN manager and leadership.
  • Ordered all specialty supplies and kept check on inventory levels.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with JAICO.
  • Developed policies and procedures for effective office management for HUCs.
  • Assisted manager in interview process of potential new hires.
  • Collaborated with charge RN to triage patients and provide excellent level of care in most efficient and safe manner.
  • Trained new HUC staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Organized and facilitated hospitality committee to provide special milestone recognition, morale booster activities and entertainment for staff.
  • Attended monthly and quarterly staff meetings.
  • Epic Readiness Agent.
10/2007 to 10/2014 Hemodialysis Technician Mayo Clinic | City, STATE,
  • Completed dialysis machine and equipment setup prior to patient treatment and performed safety tests to verify readiness.
  • Monitored patient's vital signs and adjusted dialysis treatment parameters under charge RN guidance.
  • Assisted staffing coordinator in scheduling for Tech staff.
  • Led scheduling project resulting in change from 8 hour shifts to 10 hours shifts for Technician group.
  • Assisted with dialysis technician orientation and training to promote high standard of patient care.
  • Responded to all dialysis-related emergent situations under RN supervision.
  • Participated in training and education required to maintain skill level to perform dialysis treatments.
  • Performed dialysis access site cannulation and initiated dialysis treatment.
  • Followed prescribed infection control protocols and wore personal protective equipment to minimize contamination risk.
  • Disinfected dialysis station, equipment and chairs after completion of each patient treatment.
  • Set up, maintained and verified sterility of lab equipment and tools and reverse osmosis water system.
  • Assisted charge RN with front desk duties in absence of HUC.
Expected in 12/2022 Enrolled | Coding Specialist RCTC, , GPA:

Current GPA 4.0

Expected in High School Diploma | West Concord High School, West Concord, MN 55985, GPA:
  • Emulator to Nurse Manager
  • Quality Academy-Bronze Fellow
  • Readiness Agent Network for Plummer Project/EPIC
  • Notary Public Service
  • 5S/LEAN/Kaizen Certificate
  • Human Subject Protection Certificate
    Committee Member-- Charge Nurse, Shared Governance, Health Unit Coordinator, Scheduling, Hospitality, Dialysis Technician, Stories of the Heart

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School Attended

  • RCTC
  • West Concord High School

Job Titles Held:

  • Nanny/Personal Assistant
  • Patient Appointment Scheduling Specialist
  • Health Unit Coordinator
  • Hemodialysis Technician


  • Enrolled
  • High School Diploma

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