Motivated Receptionist/Personal Assistant offering valuable contributions in all facets of administrative activities derived from diverse, three-year background. Recognized for exemplary time management, organization, prioritization and work ethic. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Skills
Scheduling
Filing
Administrative Duties
Telephone etiquette
Verbal and Written Communication
Schedule Organization
Appointment Setting
Experience performing clerical duties
Office management
Work History
01/2016 to 03/2020
Nanny/Personal AssistantBright Horizons Family Solutons – Burbank, CA,
Assisted children with homework assignments and special projects across different subjects to promote academic success.
Supported children in daily activities, including playing, meals and snacks, hygiene and socialization.
Balanced playtime and limited screen time to optimize types of stimulation and support development of fine motor, gross motor and cognitive skills.
Provided developmentally appropriate activities for children.
Safely transported children to and from school, medical appointments and extra-curricular activities.
Offered positive and nurturing environments to support child social and emotional growth.
Worked with parents to develop and implement discipline programs to promote positive behavior.
Monitored schedules to maintain sleeping, eating and school schedules for children.
Developed games and activities using arts and crafts to support learning and verbal skills.
Assisted with light housekeeping duties as well as running errands.
Traveled with families to care for children, allowing parents to share private time while giving children fun adventures in diverse environments.
Involved children in caring for household pets and chores.
Facilitated relationships with children and parents by developing caring and structured home environments.
Managed household staff while parents were away.
Maintained entire family's schedule and organized events.
Managed large range of services including pet care, phone screening, shopping and bill paying to provide clients with premium family time.
Liaised with key accounts to deliver targeted administrative support, including estate, household and property management.
Identified needs and coordinated plans for travel and out-of-town functions.
Arranged domestic and international travel plans and itineraries, including flight, car service and restaurant reservations.
Handled incoming mail, bills and invoices and completed appropriate actions.
Displayed absolute discretion at handling confidential information.
03/2014 to 12/2016
NannyExpeditors International Of Washington, Inc. – Nogales, AZ,
Engaged with children on individual basis to build positive relationships.
Developed games and activities using arts and crafts to support learning and verbal skills.
Coordinated different types of activities to enhance physical and intellectual development.
Helped children complete homework assignments and school projects.
Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
Monitored children's play activities to verify safety.
Established and maintained safe play environment for children.
Offered positive and nurturing environments to support child social and emotional growth.
Organized activities that enhanced children's physical, emotional and social well-being.
Assisted with light housekeeping duties as well as running errands.
04/2010 to 08/2013
Front Desk ReceptionistSkin Essentials – City, STATE,
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Performed opening and closing duties.
Drafted professional memos, letters and marketing copy to support business objectives and growth.
Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Developed relationships with guests to meet client needs and encourage repeat service.
Trained new hires on new appointment scheduling, opening, closing duties and generating and balancing daily revenue reports.
Learned details of types of treatments and procedures in order to answer questions from spa guests.
Listened closely to customer complaints and responded appropriately to issues.
Consistently kept reception area clean and tidy and maintained presence at desk area.
Escorted clients to correct spa areas including treatment rooms and offices.
Communicated with spa team members if clients canceled or changed appointment times.
Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping.
Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
Routed incoming mail and messages to relevant personnel without delay.
Collected, sorted, distributed and sent mail and packages.
Provided clerical support to 6 company employees by copying, faxing and filing documents.
Set appointments for spa employees.
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Aggregated and prepared documentation and reports for office meetings, distribution and filing.
Education
Expected in
No Degree: Dental Hygiene Central Piedmont Community College - Charlotte, NC GPA:
Expected in 06/2013
High School Diploma: Concord High School - Concord, NC GPA:
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