(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

I am very committed and motivated with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.Energetic and reliable Office Manager skilled with working with a diverse group of people.Responsible Office Manager versed in mediating employee conflict and running efficient daily business operations.

  • Schedule management
  • Self-starter
  • Problem resolution
  • Microsoft Office
  • Strong organizational skills
  • Active listening skills
  • Sharp problem solver
  • Energetic work attitude
  • Telephone inquiries specialist
Prince George's Community College Largo, MD Expected in 2015 Associate of Science : Health Information Management - GPA :

Health Information Administrator (RHIA) courseworkCoursework in Healthcare Management

Medical Learning Center Arlington, VA Expected in 2010 : Licensed Practical Nurse - GPA :
Saint Augustine's College Raleigh, VA Expected in : Business Administration - GPA :


  • Managed daily schedules and sales leads for all Sr. and Jr. Loan Officers.

Customer Service

  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Data Organization

  • Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.


  • Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.


  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.


  • Arranged, scheduled and coordinated all logistics and travel itineraries for staff of 10 employees.
  • Ensured staff was equipped with all necessary supplies and collateral for long distance travel.

Southcoast Health System - Nanny/Nurse
Providence, RI, 10/2009 - Current

Redirected children to encourage safe, positive behaviors.Supervised children while parents were on vacation, business trips and weekend getaways.Modeled appropriate social behaviors and encouraged concern for others.Physically and verbally interacted with children throughout the day.Affectionately cared for 2 children, ages 6 to 10 for almost 4 years. Offered detailed daily reports that outlined each child's day.Scheduled doctor, dentist and haircut appointments.Administered medication and minor first aid to sick and injured children.

Salon Plaza - Receptionist
City, STATE, 01/2004 - 08/2009

My duties were as follows: informed guests of spa services, programs and activities over the phone and in person.Addressed all guest complaints and referred any escalated situations to management.Checked members and guests in promptly for their appointments.Documented any observed safety hazards and reported them to management immediately.Coordinated and booked all spa service appointments for individual and group clients.Responded to customer inquiries in a friendly and professional manner.Verified end-of-day reports against credit and cash profits.Assisted salon leader with tracking salon retail sales. Also construct work schedule for all stylists.

Penn Silver Health Center - Receptionists
City, STATE, 07/1999 - 07/2002

My duties were as follow: Recorded and filed patient data and medical records.Strictly followed all federal and state guidelines for release of information.Directed patient flow during practice hours, minimizing patient wait time.Wrote clear and detailed clinical phone messages for physicians.Scheduled patient appointments.Monitored shared email in-boxes and ensured inquiries were addressed.

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Resume Overview

School Attended

  • Prince George's Community College
  • Medical Learning Center
  • Saint Augustine's College

Job Titles Held:

  • Nanny/Nurse
  • Receptionist
  • Receptionists


  • Associate of Science

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