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Municipal Manager of Developments Resume Example

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MUNICIPAL MANAGER OF DEVELOPMENTS
Professional Summary

A champion of recycling and solid waste infrastructure, Stephen Klemann, otherwise known as “SK” in the industry, has worked in the solid waste and recycling arena for over 25 years. A highly skilled asset that can manage recycling infrastructure throughout many areas of the country. His passion for the waste and recycling industry started out in his late teens by working on the back of a rear load truck. His young start in the industry provided a wide range of experience which spans the recycling and solid waste supply chain from collection, site/transfer station management, glass processing, MRF operations, development, sales, equipment operation, logistics and leadership roles. Active participant on recycling committees in different parts of the country and boards for recycling coalitions. SK lives in Watkins Glen, New York, where he enjoys life and happiness with his wife Sheila, “the mad Irish recycler,” and his four girls.

Innovative and proactive development manager offering 26 years of experience converting sales leads and effectively managing multiple territories in North America. Highly skilled in forecasting, project management and strategic planning with exceptional Recycling and solid waste expertise and top-notch communication abilities. Proficient in monitoring trends and capitalizing on emerging opportunities.

A true expert and champion of recycling, Stephen “SK” Klemann has worked in the solid waste and
recycling industry for over 23 years. I look forward to sharing my wide range of experience which spans
the entire recycling supply chain, from collection, site/transfer management, processing, MRF
operations and logistics. I have been an active supporting team member on the board of directors and
look forward to sharing, driving and growing the MRC for the participants, members, residents in the
State of Michigan and future members of the MRC.

Accomplishments
  • Increased company revenue by $ 3.2 million in first six months of 2020 by negotiating inbound spot and contract customers.
  • Designed a company-wide residue awareness program, Connect, resulting in a 1.7% reduction in residue. In turn, also generated $750k per month of contamination fees/revenue within 9 months of roll out
  • Managed change of law contract negotiations throughout the country which resulted in increased revenue exceeding $3.7 (City of Milwaukee $1.3, City of Memphis $1.1)
  • Collaborated and mentored sales, operations, senior leadership pertaining developments, contracts,
  • Collaborated with legal on issues, re-negotiations, strategic contract tactics that produced contract extensions, increased revenue, or language changes
  • Collaborated with outbound marketing
  • Positions held throughout tenure due to highly effective track record, helper, truck driver, account executive, sales manager, business development manager, regional development manager, region manager operations, manager municipal development
  • Supported input for key performance indicator dashboard
  • Supported marketing with ideas, guidance, implementation for education, safety, sales, operational strategies and materials
  • Successfully increased revenue or acquired new revenue exceeding $5-8 million annually. exceeded goal of $4 million.

Work History
Harrisonburg Ford- Municipal Manager of Developments
Harrisonburg , VA10/2017 - 07/2020
  • Provided management for developing, pricing, contracting municipalities and companies. RFP's, bids and RFQ's inclusive.
  • Developed and initiated projects, including managing costs, schedule and performance. Most recently, managed and rolled out a recycling contamination program company wide. Successfully drove from $30k to $760k per month on contamination fees invoiced to customers within 9 months.
  • Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
  • Arranged for and rolled out company projects and programs that supported company's revenue growth function.
  • Completed and submitted monthly and yearly [Type] reports to support executive decision making.
  • Participated in industry organization and trade shows to gather competitive and industry intelligence.
  • Identified investment opportunities, threats and challenges to accurately forecast company budget.
  • Developed short-term and long-term sales objectives and strategic plans to meet market needs.
  • Uncovered and qualified prospects and sales opportunities in targeted markets using external resources.
  • Generated initial revenue of $[Amount] with profitability of $[Amount].
  • Delivered substantial growth by developing market access strategies.
  • Applied consultative selling techniques to prospect senior management to close business.
  • Managed portfolio in excess of 500 accounts totaling $ in sales.
  • Performed research to uncover potential target areas, markets and industries.
  • Conducted regular meetings with [Type] clients to build positive and productive relationships.
  • Managed strategic meetings/projects for current or new business response
  • Corporate support to field in recycling development and operation functions
  • Internal company, municipal, private company and not for profit presentations
  • 2018 renegotiated City of Memphis contract and yielded a $1.1 million increase
  • 2019 successfully renegotiated City Milwaukee contract and yielded increase of $1.4 million
  • 2019 King of Prussia facility successfully raised 65% customer base 2100 ton per month of material by 73% producing $864k revenue annually.
  • 2019
ReCommunity- Region Manager Operations
City , STATE03/2014 - 04/2015
  • Resolved operational throughput, improved operations and provided exceptional client support. Successfully increased plant throughputs and quality. Throughput increased by 4-11% depending on plant system without increased labor costs. managed system settings and pick per minute.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Built regional management team to support nine facilities in Northeast and Midwest regions. (plant managers, outbound region marketing rep, regional maintenance manager)
  • Managed capital strategies, utilization and budgeting
  • Successfully trained and engaged team in utilization of live operational dashboard
ReCommunity (Republic Services)- Region Manager Developments
City , STATE11/2011 - 10/2017
  • Managed the recycling business infrastructure in the Midwest, Heartland and Mid South areas.
  • Successfully drove continuous plant processing maximum utilization based on flexing shifts
  • Hire and best use of team members, equipment and assets to accommodate the processing of material for municipalities, haulers and corporations
  • Managed contracts, rfp's, spot/contract pricing and negotiations
  • Supported finance and plant infrastructure with P&L reviews
  • Managed networking, new/old business, conferences in North America and marketing
  • Successfully implemented "non-conforming" protocols and guidance for 29 facilities throughout the country
  • Managed the clean up and rebuild of facility that was total loss to fire in Detroit, Michigan
  • Managed the closure and removal of all equipment and assets for Ann Arbor facility successfully within 2.5 weeks timeframe
  • 2014 Successfully created rfp and awarded 10 year design build, operate 35 ton per hour recycling facility in Milwaukee, WI
  • 2010 Successfully created and awarded 10 year design, build operate recycling, drop off, transfer station, commercial processing facility for Tompkins County Solid Waste, Ithaca, NY
  • 2007 and 2016 successfully extend City of Memphis processing contract by 5 year terms
  • 2016 successfully negotiated and renegotiated contracts for San Antonio, TX facility. Raised tip fees by 20% producing excess of $255k revenue
  • Sent to numerous state throughout the country for rfp response strategies
Casella Waste Systems Inc.- Area Manager Business Development
City , STATE11/2003 - 11/2011
  • Streamlined operational efficiencies by delivering recommendations for knowledge-base processes and procedures.
  • Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth.
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
  • Devised SWOT analysis to create and execute business plan supporting achievement of established quotas.
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Capitalized on industry and marketplace trends to strategize solutions and enhance business operations.
  • Successfully created contracted market share on
  • 2008 successfully created rfp and awarded 15 year (plus two 5 year extensions) public/private partnership recycling facility with Resource Recovery and Recycling Authority of Southern Oakland County.
  • 2004 - 2006 managed 13 sales reps covering solid waste and recycling initiatives in New York and Pennsylvannia in addition to Business development role.
Casella Waste Systems Inc.- Sales Manager
City , STATE02/2002 -
11/2003
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
  • Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Increased regional market share
  • Managed 3 sales reps in Central New York
Skills
  • Operations
  • Order management
  • Relationship building and management
  • New Business Development
  • Research
  • Relationship building and rapport
  • Networking strength
  • Verbal and written communication
  • Contract review, redlining, closing, worked with legal on weekly basis
  • Operations management
  • Team management
  • Leadership qualities with a can-do orientation for partners, people and communities.
  • Longstanding commitment towards growing resource recovery opportunities
  • Staff Management
  • Strategic Planning
  • Forecasting ability
  • Territory Management
  • Key decision making
  • Revenue Generation
  • Sales expertise
  • Market understanding
  • Public speaking
  • Negotiation
  • Focused thought process and driven.
  • Extensive knowledge in many fields of the waste and recycling industry
Education
Watkins Glen Central High SchoolCity, State06/1990High School Diploma
Corning Community CollegeCity, StateNo Degree: Criminal Justice
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Resume Overview

School Attended

  • Watkins Glen Central High School
  • Corning Community College

Job Titles Held:

  • Municipal Manager of Developments
  • Region Manager Operations
  • Region Manager Developments
  • Area Manager Business Development
  • Sales Manager

Degrees

  • High School Diploma
    No Degree : Criminal Justice

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