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multiunit practice manager resume example with 9+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Experienced multi-unit practice manager with a proven track record of overseeing budget, managing operations, and developing teams to drive exceptional veterinary care and client service. Skilled in resource management, negotiating, and problem-solving, with expertise in new hire training and developing direct reports. Strong collaborator who partners with stakeholders to achieve market objectives and deliver outstanding financial results.

Skills
  • Budget Oversight
  • Teamwork & Collaboration
  • Managing Practice Operations
  • New Hire Training
  • Resource Management
  • Developing Direct Reports
  • Negotiating
  • Problem Solving
Work History
10/2021 to Current Multiunit Practice Manager Reliant Medical Group | Framingham, MA, Brooklyn, NY
  • Live and exemplify Five Principles of Mars, Inc. within self and team to guide decision-making and ensure ethical, sustainable, and responsible practices.
  • Managed and provided leadership to multiple veterinary hospitals, ensuring highest quality of veterinary care, exceptional client service, associate engagement, and maximum productivity of veterinary medical teams.
  • Partnered with area Field Director and Director Veterinary Quality to execute market objectives, goals, strategies, and measurements (OGSMs) for multiple hospitals.
  • Participated in market level teams, discussions, and initiatives to drive consistent performance across multiple hospitals.
  • Delivered outstanding financial results for assigned hospitals, managing and driving consistent revenue growth and profitability improvements. Monitored all financial and operational metrics, ensuring deviations from plan were addressed timely and appropriately.
  • Managed daily operations of multiple hospitals to deliver consistent performance in Optimum Wellness Plan growth, market penetration, and client and associate retention. Managed overall labor costs while ensuring appropriate scheduling/staffing during all operating hours.
  • Worked with DVQ to develop stable, trained, and technically competent paraprofessional team across multiple hospitals.
  • Provided leadership to other area hospitals as needed throughout market, ensuring compliance with all practice policies and procedures and with all local, state, and federal laws.
11/2020 to 09/2021 Practice Manager Dongan Hills Veterinary Practice | City, STATE, Staten Island, NY
  • Prepares work schedule, makes jobs assignments, and prepares and approves payroll
  • Provides directions and priorities of works activities within clinic
  • Direct management and leadership of entire team including: hiring, compensation, retention, performance management
  • Responsible for day to day operation of Practice with strong emphasis on Customer Service
  • Manage team performance to meet and exceed targets for revenue, margin, and growth
  • Manages services personnel including engagement staffing, staff performance/evaluations, effective communication, career planning and succession planning
  • Responsible for quality of patient services and continuous improvement of satisfaction.
  • Supervised team of 25 office personnel
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care
01/2017 to 11/2020 Emergency Service Supervisor BluePearl Veterinary Partnership | City, STATE, Brooklyn, NY
  • Assisted with training and development of +75 team members.
  • Analyzed customer service trends to discover opportunities and provide management feedback.
  • Leveraged on-site observation and personal interviews to identify team and individual strengths.
  • Produced detailed and relevant reports for use in making business decisions.
  • Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
  • Proven ability to learn quickly and adapt to new situations.
  • Conducted thorough reviews of operations to devise and deploy improvement strategies.
01/2014 to 01/2017 Multiunit Practice Manager Equus Centro De Medicina Veterinaria Hipódromo Camarero | City, STATE, Puerto Rico
  • Increased revenue by 25%.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Education
Expected in 2007 to to Associate of Science | University of Puerto Rico - Utuado, Utuado, PR GPA:

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Resume Overview

School Attended

  • University of Puerto Rico - Utuado

Job Titles Held:

  • Multiunit Practice Manager
  • Practice Manager
  • Emergency Service Supervisor
  • Multiunit Practice Manager

Degrees

  • Associate of Science

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