Obtain a position as a team-player in a people-oriented organization where I can maximize my leadership experience in a challenging environment to achieve the corporate goals.
Microsoft Word, Excel, OneNote, Outlook, Skype and Power Point
Best Buy GM Integration Training program
Best Buy Internship with HR department
District 93 Specialty Coach
Lucas Metropolitan Housing Authority (LMHA)
Training the local community Interviewing skills
Presentation and Speech skills
Microsoft Retail Network Team
Microsoft Leadership Development Program
Microsoft Top Performer FY16
Microsoft Marketing Specialist Award Winner
Best Buy Top Gun Award Winner
Best Buy Achievers Award
5 Choices to Extraordinary Productivity Certificate of Completion
Crucial Conversations Certificate of Completion
Best Buy Retail Leadership University
Multiunit Manager09/2015 to CurrentMicrosoftToledo, Ohio
Sales review per visit (Review wins/opportunities).
Prepare quarterly business review with MSFT DM,BBY TSD, MSM team.
Created effective business plan on a monthly basis in order to increase the Microsoft growth for shareholders.
SWAS process audit per visit (ensure use of ETK materials, PMR, One-Stop-Shop).
Visual Merchandise audit per visit and resolution per visit (ensure 100% compliance).
Prioritize PMR metrics to identify top, middle, and bottom performers.
Review mystery shops results and analyze positive behaviors in store.
Ecosystem accreditation and validation of sales skills and capabilities.
Development plans for Experts to enable personal & career growth.
General Manager09/2013 to 08/2015Best BuyBeavercreek, Ohio
As the store-based leader of an iconic brand, Best Buy Store General Managers lead a store end-to-end, with ultimate accountability for maximum sustained profitability through transformational leadership and strategic execution.
Their leadership style sets the tone for the entire store, managing people and processes while inspiring and innovating in both areas.
The General Manager develops the Assistant Manager team and all Supervisors by creating a solid business rhythm focusing on employee and business results, always remembering no customer is ever left unserved or underserved.
Lead employee engagement and development efforts, ensuring that employees feel valued, safe and empowered to serve customers and create their futures at Best Buy.
Partner with district leadership to recruit and hire world class employees and cast them into appropriate roles, ensuring they are fully trained and equipped to serve customers.
Analyze store performance indicators against company business strategies and goals and lead the Assistant Manager team in developing plans to improve the business in partnership with district leadership.
Lead regularly scheduled store meetings, attend District/Territory meetings, participate in special projects/initiatives and perform other duties as assigned.
Provide direction and development of management staff to ensure achievement of store financial and people goals.
Full P&L accountability of a multi-million dollar business including ownership of sales performance, operational efficiency and process management.
Analyze store's performance indicators against goals and develops business plans to improve underachieving areas.
Ensure all employees receive training and development that enhances their overall experience and supports their career aspirations.
Create an environment that allows us to differentiate the customer experience from our competitors and build brand loyalty.
Develop partnerships with local community organizations that enable the employees and the business to build trust and authentic relationships.
As a change agent, works closely with District staff by implementing new programs and initiatives in a store level.
Lead a team of 100 associates and create a culture where everyone is invited to contribute their unique ideas and collaborate to grow the business.
Demonstrate the core values of having fun while being the best, learn from challenge and change, unleash the power of the people, show respect, humility, and integrity.
Business ManagementACICS Accredited College of Applied BusinessBusiness Management 3.0 Planning, Selection, and Recruiting
*Conflict Management: Mediation and Negotiation
*Legal and Safety Issues in Human Resources
*Human Resources Management
*Leadership and Managerial Competencies
Bachelor of Science: Business2017Capella University
Assistant Manager, develops business, business plan, business strategies, change agent, Coach, Computer skills, Conflict Management, direction, financial, General Manager, Human Resources, HR, Human Resources Management, Leadership, Legal, Managerial, managing people, Marketing Management, materials, Mediation, meetings, Excel, PowerPoint, Power Point, Microsoft Word, works, Negotiation, processes, process management, Recruiting, Safety, sales skills, Sales, Speech, strategic, unique, validation