mtm manager resume example with 15+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Attentive Assistant Manager with 15 years of experience. Manages staff by continually assessing sales performance, maintaining accountability and overseeing inventory Consistently supervising team for customers service standards by coaching . Training my staff to know all I know and build them up to be able to grow within the company. My greatest accompanist is having my staff to move up and out

Coaching to the metrics of the business ,credit,email,and fulfillment score, on a daily bases.

  • Schedule oversight
  • Customer relations
  • Office equipment troubleshooting
  • Product and service knowledge
  • Merchandising
  • Retail Space Planning
  • Staff training and development
  • Strategic Planning
  • Orientating and training
  • Retail operations management
  • Staff development
  • Training and development
  • Time Management
10/2017 to Current MTM Manager Major Food Group | Miami Beach, FL,
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
  • Monitored staff performance and addressed issues.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
  • Created training modules and documentation to train staff.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Open and close building acknowledged regerister closing and open till amount.
  • Meeting metrics such as credit,email, and app downlaods as well as other aspects.
  • Inventory , account for laying out the floor plans and account for product .
02/2012 to 03/2017 Manager's Assistant Advance Auto Parts | Rochester, PA,
  • Delegated daily tasks to team members
  • Mentored staff to build skills and achieve daily goals
  • work with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures
  • Trained team to deliver outstanding customer service, and satisfaction ratings
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Enhanced sales by implementing merchandising
  • Developed training, assessment and performance monitoring coach and mentor employes
01/2007 to 06/2012 Floor Manager JCPenney | City, STATE,
  • Managed store opening and closing procedures to store readiness
  • Delegated task to individual employees to provide development opportunities.
  • Trained, motivated and oversaw team to delivering outstanding service to every customer.
  • Managed inventory and stock levels
  • Taught junior employees how to meet operational and sales goals with metrics
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Directed efficient store recoveries to keep merchandise organized and presentable for customers.
  • Taught and mentored staff in proper methods for accomplishing credit goals
  • Drove consistent sales by setting ambitious targets and directing attainment plans on team and individual levels.
  • Constructed displays and store floor planograms
Mar2017 to Current Assistant Manager Belk Department Store | City, STATE,
  • Delegated daily tasks to team members to optimize group productivity.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Planned and prepared workflow schedules, delegating tasks with team members
  • Completed inventory audits to identify losses
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel and to coach and mentor employees.
  • Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
  • Reviewed sales reports to enhance sales performance
  • Coach to the metrics of the business in email, credit, and customer service score.
Education and Training
Expected in 05/1989 to to High School Diploma | Abingdon High School, Abingdon, VA GPA:

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Resume Overview

School Attended

  • Abingdon High School

Job Titles Held:

  • MTM Manager
  • Manager's Assistant
  • Floor Manager
  • Assistant Manager


  • High School Diploma

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