Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Talented Information Technology professional with over 10 years leading technology-centric departments to become outstanding contributors. Confident advocate for junior staff members. Enthusiastic about use of technical education to improve business outcomes. Skillful at uniting educationally and geographically diverse teams toward achieving singular goals.

  • Identify and streamline complex work processes
  • Coaching and leadership
  • Strategic planning, HIPPA compliance
  • Business continuity and disaster recovery
  • Stakeholder relations
  • Risk assessment and mitigation
  • Security
  • Azure cloud Infrastructure design, implementation and requirements analysis
  • Client relationship management
Work History
Director of Technology, 06/2019 - Current
Eclinicalworks Westborough, MA,
  • Ensure stability, integrity, and efficient operation of all information systems and Information Technology team members that support core business functionality and services
  • Manage and oversee schedules in line with stakeholder and project owner specifications
  • Update project plans based on changing objectives, specifications and staff availability
  • Complete thorough risk assessments and deploy management and response strategies to prevent roadblocks
  • Devise implementation plans, cost-benefit analysis and ROI analyses
  • Keep project teams on-task with proactive control of budgets, schedules and scopes
  • Development and implementation of multi-year security plan
  • Plan and migrate compute and storage systems and services to Azure cloud reducing cost and improving overall service and availability
Sr. Systems Engineer, 09/2017 - 06/2019
Salesforce.Com, Inc. Charlotte, NC,
  • Handled troubleshooting tasks related to components for Local Area Networks, Wide Area Networks and voice systems
  • Designed networks supporting users with security products, including firewalls, two-factor authentication and anti-virus software
  • Designed and delivered mission-critical infrastructure to maintain consistent availability and performance
  • Implemented disaster recovery protocols to keep enterprise applications running smoothly
  • Optimized business tools and processes, resulting in annual reduction in labor and licensing costs
  • Built and maintained network infrastructure consisting of Windows, Linux and virtual products
MSP Manager, 2016 - 04/2017
Motion Recruitment Lawrenceville, GA,
  • Oversee all delivery services and support to managed service clients
  • Directly manage medium sized help desk, service coordinator teams, and NOC team members exceeding SLA standards
  • Ensure process compliance throughout service delivery teams
  • Oversee and maintain all technical data center assets; software, servers, storage, UPS, generator, physical access
  • Deploy Office 365 and administer change / feature requests
  • Sustain and grow client relationships
  • Develop annual IT budget
  • Overseeservice scheduling, escalation and client satisfaction
  • Manage client on-boarding
  • Coach and Mentor team weekly, monthly or as needed; 1:1 meetings/check-ins
  • Overseeimplementation, compliance and maintenance of systems, processes andmethodologies in accordance with company standards
  • Assist staff with personal development planning
  • Actively engage in HTG and StratOp (Strategic Operations) peer groups
  • Primary escalation point for all Help Desk, NOC and Service Coordinators; technical escalations, team conflict & coaching, customer follow up
Infrastructure Support Manager, 06/2011 - 2016
Computer Services, Inc. Amarillo, TX,
  • Contribute to departmental and organizational policy standards and strategic planning
  • Maintain multi-site network operations across the US
  • Supervise administration of systems and servers, related network appliances, to ensure availability of services to authorized users
  • Ensure team utilization and efficiency meet company standards
  • Perform problem resolution, project delivery tasks, and proactive maintenance throughout data center and customer environments
  • Provide appropriate technical direction / escalation support
Network Technician, 02/2008 - 11/2011
Concannon Business Consulting Dallas, TX,
  • Configure and maintain services (computers, printers, routers, switches, and cabling)
  • Provided senior technical support to both in-house staff and user departments for all network applications
Solutions Associate, 11/2008 - 06/2011
Greatland Corporation City, STATE,
  • Configure and maintain Exchange environment
  • Execute test plans for EDI integration
  • Perform QA testing as needed for product enhancements
Associate of Applied Science: Network Specialist, Expected in 2011
North Eastern Wisconsin Technology College - Green Bay, WI
MCSE Certificate : Information Systems Configuration and Deployment, Expected in 2008
PC Pro Schools - Green Bay, WI
Certificate: Strategic Business Planning, Expected in 2017
StratOp - Online,
Ongoing : IT Consulting, Management and Leadership, Expected in
HTG Peer Group Membership - Online,
Certificate: Strategic Business Planning, Expected in 2016
Office 365 - Online,
Datto II Certification: Datto BDR Sales, Implementation, Management, Expected in 2016
Datto BDR Technologies - Wisconsin,
HPE Apollo Service and Solution: Enterprise Management of iLO 4, Expected in 2016
HPE Certification Training - Online,
Datto II Certification: Datto BDR Sales, Implementation, Management, Expected in 2016
Datto BDR Technologies - Wisconsin,

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Resume Overview

School Attended

  • North Eastern Wisconsin Technology College
  • PC Pro Schools
  • StratOp
  • HTG Peer Group Membership
  • Office 365
  • Datto BDR Technologies
  • HPE Certification Training
  • Datto BDR Technologies

Job Titles Held:

  • Director of Technology
  • Sr. Systems Engineer
  • MSP Manager
  • Infrastructure Support Manager
  • Network Technician
  • Solutions Associate


  • Associate of Applied Science
  • MCSE Certificate
  • Certificate
  • Ongoing
  • Certificate
  • Datto II Certification
  • HPE Apollo Service and Solution
  • Datto II Certification

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