- Identify and Streamline Complex Work Processes
- Coaching and Mentoring
- Team Supervision and Leadership
- Interpersonal and Communications Skills
- Troubleshooting and Root Cause Analysis
- Conflict Resolution
- Strategic Planning
- Team Training and Personal Development Plan Design
- Technical Support, Coordination and Planning
- Backup and Disaster Recovery Planning
| - Hosted Platforms & Applications: Office 365, Azure, OneClick, Amazon, Intermedia, BrightGauge, Auvik, IT Glue
- Operating Systems: Windows 7-10, Mac OS, Windows Server 2003-2014, Linux, ESXi, FortiOS, WatchGuard Fireware, Cisco IOS
- Software: MS Office, vSphere, Dynamics NAV, ConnectWise Suite, Exchange, StorageCraft, Intronis, Hyper-V, Active Directory, Continuum, Veeam, Datto
- Project Management: IT Support and Infrastructure, Building and Maintenance, Construction, Business Process
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