LiveCareer-Resume

mobility sales and service resume example with 19+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Resourceful Sales Agent skilled in convincing, persuading and closing sales deals. Self-motivated outside sales professional experienced in both technical and non-technical, fast-paced team environments. Relationship building and closing expert. Reliable Medical Records Clerk with 12 years of experience receiving, routing, filing and delivering wide range of medical documentation. Energetic and focused with strong organizational skills. Dependable Medical Records Specialist with 12-year background in document assessment and quality review. Driven performer skilled in managing subpoena and court order processing. Enthusiastic and committed to accuracy, with great decision-making skills. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Skills
  • Sales
  • Legal Documentation
  • Customer Complaint Resolution
  • Appointment Setting
  • Product Sales
  • Sales Goals
  • Cleaning
  • Prospecting Clients
  • Customer Accounts Management
  • Product Knowledge
  • Quality Management
Work History
09/2017 to Current
Mobility Sales and Service Lkq Pasco, WA,
  • Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
  • Determined customer needs and interests to recommend cellphones to customers.
  • Delivered superior customer service to retain existing customers and attract future customers.
  • Achieved 100% average customer satisfaction rating to date, surpassing team goal by 25%.
  • Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving 90% of issues.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Worked independently with minimal supervision.
  • Quoted prices, credit terms and other bid specifications.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Informed customers of promotions to increase sales productivity and volume.
12/2014 to 09/2017
HIM Analyst/Medical Records Clerk St. Mary's Medical Center City, STATE,
  • Validated results and performed quality assurance to assess accuracy of data.
  • Identified and resolved problems through root cause analysis and research.
  • Processed medical records requests from outside providers according to facility, state and federal law.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Maintained patient records in compliance with security regulations.
  • Uploaded physician progress notes, history and physicals into electronic medical records.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Maintained patient confidence by keeping patient records information confidential.
  • Delivered charts to assigned areas of hospital by following established routing procedures.
  • Kept accurate log of all requests for medical information and records.
  • Reviewed medical records for completeness and filed records in alphabetic and numeric order.
  • Maintained accuracy, completeness and security for medical records and health information.
  • Communicated effectively with staff, patients and insurance companies by email and telephone.
  • Followed exact procedures for handling transfers and other releases of medical records.
  • Oversaw 6-month project to revamp filing system and improve department productivity
03/2012 to 12/2014
Retail Sales Associate Payless Shoe Source City, STATE,
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Helped customers complete purchases, locate items and join reward programs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Issued receipts and processed refunds, credits or exchanges.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Greeted customers and helped with product questions, selections and purchases.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Trained new associates on cash register operations, including opening, conducting customer transactions and balancing drawer
03/1998 to 08/2008
Medical Records Clerk/Correspondence Clerk King's Daughters Medical Center City, STATE,
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Processed medical records requests from outside providers according to facility, state and federal law.
  • Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
  • Gathered patient information by collecting demographic information from variety of sources.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Uploaded physician progress notes, history and physicals into electronic medical records.
  • Maintained patient records in compliance with security regulations.
  • Maintained patient confidence by keeping patient records information confidential.
  • Delivered charts to assigned areas of hospital by following established routing procedures.
  • Maintained accuracy, completeness and security for medical records and health information.
  • Communicated effectively with staff, patients and insurance companies by email and telephone.
  • Maintained database for storage and retrieval of medical records.
  • Compiled electronic patient records covering conditions, treatments and diagnoses.
  • Followed exact procedures for handling transfers and other releases of medical records.
  • Input data into computer programs and filing systems.
  • Reviewed medical records for completeness and filed records in alphabetic and numeric order.
  • Kept accurate log of all requests for medical information and records.
  • Secured medical records against loss or unauthorized access.
  • Accurately pulled patient records for upcoming appointments and procedures, typically within 10-hour period
Education
Expected in 12/2022
Associate of Science: Paralegal
Sullivan University, Lexington, KY - Lexington, Ky.,
GPA:
Expected in 06/2010
Associate of Applied Science: Respiratory Therapy
Shawnee State University - Portsmouth, OH
GPA:
Expected in 06/1994
High School Diploma:
Paul Blazer High School - Ashland, KY.,
GPA:

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Resume Overview

School Attended

  • Sullivan University, Lexington, KY
  • Shawnee State University
  • Paul Blazer High School

Job Titles Held:

  • Mobility Sales and Service
  • HIM Analyst/Medical Records Clerk
  • Retail Sales Associate
  • Medical Records Clerk/Correspondence Clerk

Degrees

  • Associate of Science
  • Associate of Applied Science
  • High School Diploma

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