Mit Manager In Training resume example with 6+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Enthusiastic retail professional with 13 years of hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Knowledgeable about front and back end operations in sales including financials, scheduling, and task management. Seeking leadership position with room to advance. I believe I have exactly what is needed to provide excellent customer service for this niche field and would be a waste to not try to help people in the community while also helping The Releaf Center at the same time.
Skills
Staff leadership
Account management
Business development
Coaching and mentoring
Issue and conflict resolution
Basic math
Computer skills
Teambuilding
Working collaboratively
Analytical
Flexible
Critical thinking
Experience
MIT Manager in Training, 02/2022 to Current Pizza Hut – Orland Park, IL,
Maintained current understanding of company offerings to better serve customers and team members.
Worked closely with customers to understand needs and resolve diverse issues.
Assessed, optimized and elevated operations to target current and expected demands.
Organized resources and minimized waste to protect company interests and complete projects on time.
Delegated work to staff, setting priorities and goals.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Treated associates with fairness and respect, providing recognition of accomplishments.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Coached staff on strategies to enhance performance and improve customer relations.
Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
Oreilly's, 01/2022 to 02/2022 Stericycle Inc. – Coppell, TX,
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved operations by working with team members and customers to find workable solutions.
Motivated and encouraged team members to communicate more openly and constructively with each other.
Exceeded customer satisfaction by finding creative solutions to problems.
Resolved interpersonal conflicts by listening, finding common ground and building relationships.
Recognized by management for providing exceptional customer service.
Kept team on track by assigning and supervising their activities and giving constructive feedback.
Handled delegated tasks.
Defined strategies and created a plan to achieve ambitious operational objectives.
Answered 30-100 calls per shift to assist with customer questions and concerns.
Machine Operator, 01-21 to 11-21 M/I Homes – Tampa, FL,
Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
Documented daily production data and submitted accurate time logs to keep management up-to-date, using [Software].
Read and understood blueprints, product specifications and tooling instructions to plan correct operational sequences and prevent materials waste.
Maintained assigned equipment and performed daily inspections to increase equipment longevity and cut costs.
Operated various tools and gauges to inspect pieces after production completion.
Troubleshot and repaired machines to increase productivity and decrease spending.
Controlled material usage to keep costs low, proactively investigating and resolving discrepancies to minimize waste.
Closing Manager, 05-2010 to 12-2015 Steak N Shake – City, STATE,
Maintained consistent daily operations by establishing procedures and monitoring team performance.
Coordinated closing schedules and completed post-close reviews.
Hired, trained and guided closers to improve productivity and sales.
Guided team to consistently achieve daily, weekly and monthly production goals.
Collaborated with other managers to deliver consistent leadership across teams.
Maximized team morale and minimized turnover by recognizing performance and reinforcing positive choices.
Oversaw team of 15-25 associates expertly handling fast food/restaurant work.
Led team meetings and one-on-one coaching sessions to continuously advance performance.
Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
Trained, managed and motivated employees to promote professional skill development.
Motivated employees to share ideas and feedback.
Recruited and hired individuals demonstrating passion, dedication and added value to team.
Represented integrity and professionalism in business, serving as mentor and role model to staff.
Education and Training
High School Diploma: , Expected in 05/2007 Bentonville High School - Bentonville, GPA:
: Business Education, Expected in Arkansas Tech University - Russellville, GPA:
Full Academic Scholarship Recipient
Languages
Spanish:
Professional
Negotiated:
Additional Information
3.8 GPA in High School and was given a dean's list scholarship to include all tuition and maintained the scholarship for 2 years while at Arkansas Tech.
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