mission display maintenance subject matter expert resume example with 16+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
Applicant is an aspiring security and life safety professional with 24 years of Air Force Cyber Transport experience to include practical and managerial aspects for implementing/maintaining networked alarm and display systems comprising alarm assessment, interior/exterior sensors, closed circuit/community access television, access control, and barrier components. Additional familiarity with managing network operations for brief periods of time under austere conditions in roles as Communications Focal Point controller, special operations air/ground Systems Control Liaison Officer, and forward combatant command Senior Enterprise Operations Center Watch Officer.
Skills
Active TS/SCI security clearance, exp. November 2027
CompTIA Security+ certified, exp. June 2025
Vindicator (IDS-ACS-VCC) Factory Certified, exp. Dec 2023
Certified Fiber Optic Tech, exp. Mar 2025
Customer-focused
Multi-tasker
Homeland Security certificate, Southwestern College
Cyber-Crime Investigation certificate, Southwestern College
Managed Mission Maintenance PMI program, increased accountable equipment to 291 in 13 locations with validation, improved command/control system reliability
Extended existing mission systems in support of tertiary command center establishment, permitted ability of command crews to quarantine during COVID-19 pandemic
Restored entry control access portal operation, identified and corrected faulty input wiring, enhanced restricted area processing throughput by 33%
Supported on-shift technician with alignment of three alarm assessment cameras, provided 100% perimeter coverage to SF
Remotely assisted video tech with MilStar data outage, identified reference binder location and advised settings update, supported restoral of survivable Missile Warning communication system
Resolved 121 Remedy and 20 IDSS tickets, ensured total mission effectiveness of host/tenant units and N-NC warm site
Notified prime supervision of three outages over two week span on camera system, action facilitated equipment replacement to provide Alternate Command Center consistent situational awareness
Replaced motion sensor of Vindicator intrusion detection system, restored full security to MDA area
Updated 164 IDSS incident reports with maintenance actions, allowed prime contractor to review RAM trend analysis
Led four fellow technicians with relocation/installation of five mission systems, provided additional test position in alternate Systems/Missile Warning Center
Assisted experienced technician with mission system installation in Contingency Command Center, enabling organizational establishment
Coordinated with outside agency to resolve missing texting capability of mission system for alternate Missile Warning Center
Replaced failing surveillance camera to restore 100% situational awareness coverage for Security Forces
Restored cable television service to NorthCom Special Activities area, allowed visibility over current events for both categories of assigned personnel
Supported Systems Center carpet replacement by identification of data cables, minimizing alternate location operation to 24 hours
Conducted formal training program with new sub-contractor employee to facilitate their placement on shift
09/2008 to 12/2016
ManagerTelevision Production Maintenance – City, STATE,
Directed television fiber network realignments, modified topology drawings for seven trunks and 38 facilities to aiding troubleshooting efforts for service to 26,000 customer
Oversaw three staff with continuous command/control of 240 million dollar cyber system, sustained over 99% uptime for 42 voice and data circuits
Coordinated relocations of 54 television outlets in support of two and quarter million dollar upgrades to military training equipment
Monitored connectivity from 27 aircraft to maintain 91% capability rate, reconnaissance images from 5,100 sorties vital to counterterrorism actions
Overhauled authorized service outage process, decreased approval time limiting disruptions to deployed forces of 904
Assisted with auditorium design overhaul, studied suitable screen options to select advanced replacement utilized in briefing 1200 military including aircrews
Coordinated communications support to 72 distinguished visitors and 1,500 joint military during 26 combat planning conferences
Supported educational presentation equipment requests, assembled projection system for enhancing of civic outreach to 200 attendees
Reviewed 11 performance reports, identified errors and guided six supervisors with corrections thus ensuring proper documentation of subordinate activities
Trusted with organizational credit account by acquiring $29,000 in items during management of $41,000 budget, procedures assessed as Excellent
Advocated safe business practices, created 15 individual office programs sustaining zero missed time attributed to injuries
Conducted two missing asset investigations, recovered item and recommended five alternative methods to improve accountability
Oversaw qualifications for 84 contingency obligations, efforts facilitated delivery of three staff to conflict areas
Monitored foreign area travel of 445 colleagues and national politician to support antiterrorism protective measures
Conducted 108 daily briefings by remote means synchronizing four varied outputs, enabled leaders to share in decision making process
01/2006 to 09/2008
Assistant ManagerMunitions Intrusion Detection Systems Maintenance – City, STATE,
Led alarm maintenance office through 100% accurate checks of 200 plus sensors, operation rated “Outstanding”
Researched and identified replacement assessment cameras to continue security over four and half billion dollars of assets contained in logistical facility.
Resolved access control system vulnerability, isolated source to defective hardware consequently returning control over 60 alarm states.
Education
Expected in 2017 to to
Bachelor of Science: Security Management Southwestern College - Winfield, Kansas GPA:
Coursework includes Terrorism, Homeland/Information/Physical Security, Emergency Management, Enterprise Forensics, Loss & Crime Prevention, Investigation Techniques, etc.
Graduated with 3.38 GPA
Expected in 2014 to to
Associate of Science: Electronic Systems Technology Community College of the Air Force - Montgomery, Alabama GPA:
Coursework includes Electronic Principles, Equipment Maintenance, Leadership & Management, General Education
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