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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary
Tech-Savvy Project Manager who brings twenty three years of Management and Leadership experience. Effective in leading and directing 1000+ projects in the last five years from initiation to close. Instituting schedule controls, establishing best practices and creating and directing project plans; possessing excellent communication, organizational and analytical capabilities. Highlights Natural Leader Multi-Project Management Self-Starter Microsoft Office Suite Expert Customer Relations Specialist Management Information Systems Detail-Oriented Productivity Improvement Relationship Building Process Improvement Unsurpassed Work Ethic Work-Flow Planning Organized Vendor Sourcing Results-Oriented
Highlights
  • Proficient in staff management, motivation and training
  • Excellent oral, written and listening communication skills
  • Strong analytical and negotiation skills SAP, JD Edwards, PeopleSoft, Oracle and Lawson
  • Knowledge and use of PMBOK and PMI principles
  • Knowledge and use of SQL Server (SQL Language)
  • Superb time management skills
  • Troubleshooting
Experience
04/2004 to Current MIS Project Manager Clean Harbors | Danville, CA,
  • Successfully manage 150-200 projects annually; resulting on 95% on time audit start rate Facilitate 150-200 Pre-Audit Planning Conference Calls annually; resulting in the development of Project plans Partner with Sales & Marketing Team, Regional Vice- Presidents and Branch Managers to clarify scope of work and determine audit timelines Master and maintain knowledge of clients' business, competition and industry news and trends identifying and relying information that will affect our audit Develop 150-200 project plans annually; including project goals, scheduling, production strategies, production timelines, status reporting; resulting in the 50% decrease in our Production/Audit Start Timeline Develop standards and procedures for project planning, reporting and documentation; resulting in the transfer of project knowledge and making reproduction of projects seamless Develop and manage two primary databases for project tracking, communicating and reporting; resulting in nearly push-button access to project and production statistics Develop procedures for managing and monitoring Secure FTP transmissions (network administrative rights) Proactively communicate project's progress with all stakeholders (internal and external) Direct and coordinate activities of IT personnel to ensure projects progress on schedule Partner with IT personnel to resolve project problems Coordinate and respond to request for project changes Review and analyze sample audit tools to ensure the accuracy of data production Review and provide written analysis of client data prior to project start Analyze, convert then load clients' Accounts Payable data into SQL Server for processing Coordinate and direct work flow to other areas of the MIS Department for the production of audit tools.
09/1999 to 04/2004 MIS Project Coordinator University Of Kansas Medical Center | Manhattan, KS,
  • Coordinated, monitored and tracked acquisition of client data Consulted with client regarding data acquisition issues Monitored and updated progress of data acquisition process using Lotus Notes Reviewed documentation and data files, to ensure both contain necessary information needed to produce audit tools Converted data files into format readily used by IT personnel Managed and secured digital library of client data.
10/1997 to 09/1999 Wholesale Title Administrator Cargill, Inc. | Oklahoma City, OK,
  • Monitored inventory levels of wholesale automobiles, worked with buyers to decide appropriate inventory needed for auctions Registered participating wholesale dealers for auctions Configured computer system, payment and title transfer area needed for auctions Received, reconciled and balanced proceeds generated from auctions Prepared and submitted legal documents to state department of motor vehicles Corrected title problems and resolved customer complaints.
11/1996 to 10/1997 Business Office Administrator CARMAX | City, STATE,
  • Managed cash proceeds, distributed funds and prepared deposits.
  • Provided customer service, answering customer questions and explaining sales documents.
  • Processed documents associated with retail automobile sales including printing daily reports, contacting finance companies regarding contracts, obtaining required information regarding registration and titling.
  • Processed paperwork associated with appraisal lane purchases; including title collection calls, obtaining proper information for funding of drafts.
04/1991 to 11/1996 Sales Manager JAN BELL MARKETING | City, STATE,
  • Enhanced sales volume using training and practice selling sessions Planned, implemented and monitored marketing strategies to improve sales Scheduled, coordinated and conducted training classes for new and current staff Adhered to all company policies and procedures for managing payroll, budgets, inventory and shrink control Resolved customer problems and adapted procedures to assure customer satisfaction.
Education
Expected in 12/2009 Bachelors | Business Administration Troy University, Atlanta, GA GPA:
Business Administration
Expected in 05/2011 Masters | Business Administration Troy University, Atlanta, GA GPA:
Business Administration
Expected in Certificate in Introduction to Project Management | , , GPA:
Expected in 08/2005 Associates | Business Administration Emory University, Atlanta, GA GPA:
Business Administration
Expected in 06/1994 | Affiliations Georgia Perimeter College, Clarkston, GA GPA: Delta Mu Delta, International Honor Society in Business Administration
Affiliations Delta Mu Delta, International Honor Society in Business Administration
Expected in 04/2009 | PMI Member, Project Management Institute, , GPA:
Skills
Accounts Payable, administrative, automobiles, budgets, clarify, communication skills, Excellent oral, contracts, client, clients, customer satisfaction, customer service, data acquisition, databases, documentation, finance, FTP, funds, inventory, JD Edwards, Lawson, legal, listening, Lotus Notes, managing, marketing strategies, Marketing, access, MIS, negotiation, network, Oracle, payroll, PeopleSoft, personnel, policies, progress, Project Management, project planning, Project plans, reporting, retail, selling, Sales, SAP, scheduling, SQL Server, SQL, staff management, statistics, time management, Troubleshooting, written

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Resume Overview

School Attended

  • Troy University
  • Troy University
  • Emory University
  • Georgia Perimeter College
  • PMI Member, Project Management Institute

Job Titles Held:

  • MIS Project Manager
  • MIS Project Coordinator
  • Wholesale Title Administrator
  • Business Office Administrator
  • Sales Manager

Degrees

  • Bachelors
  • Masters
  • Certificate in Introduction to Project Management
  • Associates

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