Migration Manager who lead the Client Services Operations Pharmacy team in the successful implementation of new and renewing clients on the Express Scripts Claims Platform. Additionally, handled resolution of client pharmacy issues and management of changes to client benefit plans upon renewal. Highly managed and communicated forecasted volumes and capacity for the assigned implementation book. .
· Natural leader and motivator of teams working under pressure
· Excellent communicator
· Skillful manager of client relationships
· Adept at multitasking and functioning in a matrix business environment
· Highly skilled at designing and implementing procedures and process improvement strategies
· Extensive experience in identifying and quickly addressing emerging issues
Project Management Responsibilities
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