Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Diligent Revenue Cycle Manager eager to utilize 23 years of financial analysis and budget monitoring to bring immediate value to a Director role. Highly skilled in managing billing cycle performance and executing financial reporting to inform stakeholders. Eager to offer a passion for process improvement and an unfailing work ethic to a new organization.

Strategic thinker with Revenue Cycle proficiency. Offers proven ability to build effective teams. Committed to identifying and leveraging opportunities for growth.

  • Revenue metrics analysis
  • Budget monitoring
  • Procedure optimization
  • Leadership
  • Microsoft Office skills
  • Epic Software
  • Medforce Imaging Software
  • DMExpert Billing Software
  • Pacware Billing Software
  • NextGen Billing Software
  • Zirmed RCM Portal
  • OP Behavioral Health,
  • MH/SA Medical Policies
  • Administrative Duties, Teambuilding, Storms
  • Bi, Microsoft Office
  • Business planning, Office
  • Change management, Organizational
  • CMS, Patient care
  • Staff Development & Training, Processes
  • Financial, Project Management
  • Government, Reporting
  • Imaging, Scheduling
  • Insurance, Staffing
03/2013 to Current Mgr RCS Pt. Access/Offsite Relations Cargomatic | Phoenix, AZ,
  • Manage the daily operations of team consisting of 22 Patient Access Specialists and 1 Supervisor at a 24/7 facility.
  • Manage daily activities of OP Physical Therapy Office.
  • Onsite liaison for two Financial Counselors.
  • Onsite liaison for Bolder contract employees.
  • Interim Manager of Cardiac Rehab department consisting of 2 RN's and 1 exercise physiologist for 19 months.
  • Led employee performance reviews and discussed improvement strategies with each team member.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Collaborated with others to discuss new patient flow opportunities.
  • Interview, hire, counsel, conduct performance evaluations and discipline assigned staff.
  • Ensure performance standards are achieved by reinforcing departmental and organizational goals.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Investigate and report issues relating to patient care or conditions that might hinder patient well-being.
  • Consistently met financial targets with close monitoring of expenses, labor hours and supply use.
  • Helped drive an upfront cash collections increase of 179% from 2015 to 2019.
  • Maintain responsibility and reconciliation for facility petty cash.
  • Preparation of facility daily cash receipts for deposit.
  • Daily Cash Management entry and reconciliation.
  • Ordering and reconciliation of department supplies.
  • Developed and maintain monthly team member report card.
  • Developed new hire orientation training manual.
  • Maintain staffing schedule to include 24/7 coverage of all registration areas.
  • Understand government regulatory directives and maintain compliance with all regulatory guidelines.
  • Press Ganey Tier 1 Team Engagement Scores rating above national average for 4 years running.
  • Decreased average patient wait time from 10 minutes to 4.3 minutes.
  • Productivity consistently above 100%.
  • Average department overtime consistently averages .4%.
  • Diversity and Inclusion Facilitator for organization.
  • Denials Management Taskforce Initiatives Lead.
  • Brunswick Specific Acute Administrative Duties.
  • Manager on Call for facility - rotating every six to eight weeks.
  • Command Center lead/participant during storms or surveys.
  • Daily and weekly leader rounding on patients.
  • Person and Family Advisory Oversite Committee Chair - hold monthly meetings and recruit advisors for facility improvement projects.
  • Brunswick County Chamber of Commerce Women in Business Committee member.
  • Bi-monthly Compliance Committee meetings.
  • Brunswick Regulatory Oversite Committee (BROC).
  • Backup manager to other departments during management PTO.
  • Participated in the ATMC TV show Health Watch.
  • Community Events participation at a minimum of seven events each year.
03/2012 to 09/2013 Billing Manager Blue Ridge Healthcare System, Inc.. | Valdese, NC,
  • Responsible for managing, directing and monitoring coding, billing and reimbursement activities on all services including securing, maintaining and distributing the most current coding and payer information and implementing changes in a manner that supports timely and accurate filing and reimbursement.
  • Hire, train and conduct performance evaluations on Billing Staff of 17 employees.
  • Recommend merit increases, promotions, and disciplinary actions.
  • Maintain an in depth working knowledge of Practice Management system and Billing Staff processes.
  • Work closely with Application Analyst on optimization of the Practice Management system for billing efficacy, communication and reporting.
  • Stay current with changes in reimbursement regulations.
  • Collaborated with management on company impact and changes needed in Operations.
  • Lead in Payer Contracting process, which included.
  • Reviewing contracts with impacted department heads.
  • Coordinated appropriate marketing activities to gain the most advantageous rates.
  • Ensure departments took necessary actions to meet new payer rules.
  • Conducted yearly business planning presented to Leadership with respect to Billing.
  • Developed new billing policies, procedures, and fee slips.
  • Provided ongoing training to clinicians and billing department staff.
  • Reviewed reimbursement from third-party payers to ensure payment through proper use of codes.
  • Oversaw the resolution of patient charge problems.
  • Gathered and considered patient reimbursement data, analyzed results, and prepared reports.
  • Communicate seamlessly with Clinical Department to ensure proper support to clinicians with pertinence to timely billing, response to denials and authorization needs and productivity needs.
08/2002 to 02/2012 Office Manager Reimbursement Services Inc | City, STATE,
  • Manage the smooth and efficient day to day operational aspects of the office, including operational procedures, personnel scheduling and coordination of activities within all departments.
  • Interviewed, on-boarded,developed and oversaw daily activities of 25 clerical and administrative office personnel
  • Conducted annual performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
  • Train new employees on multiple medical billing programs and data entry software.
  • Educate staff on CMS DME Medical policies and Commercial Insurance policy changes.
  • Arrange and facilitate new client setup, training and on-site visits.
  • Inform clients of upcoming Medicare, Medicaid and Commercial Insurance policy changes.
  • Systematically increased office organization by developing a more efficient filing/documenting system and customer database protocols.
  • Organize and facilitate weekly staff meetings.
  • Support President and Vice President of company on new business decisions, billing software enhancements and staffing decisions.
  • Evaluated and identified ineffective workflow processes, implements solutions to improve productivity and personnel performance.
  • Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
Education and Training
Expected in 11/2020 MBA | Organizational Leadership Southern New Hampshire University, Hooksett, NH GPA:
Expected in 01/2018 Bachelor of Science | Health Administration Southern New Hampshire University, Hooksett, NH GPA:
Expected in 08/2015 Associate of Science | Business Administration And Management Jones College - Jacksonville, Jacksonville, FL GPA:

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Resume Overview

School Attended

  • Southern New Hampshire University
  • Southern New Hampshire University
  • Jones College - Jacksonville

Job Titles Held:

  • Mgr RCS Pt. Access/Offsite Relations
  • Billing Manager
  • Office Manager


  • MBA
  • Bachelor of Science
  • Associate of Science

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