Metrics &Amp; Reporting Analyst Resume Example Time Warner Cable /Charter

METRICS & REPORTING ANALYST

Summary

Seeking an Analyst position within The Charter Field Organization, utilizing my analytical experience and relevant expertise to help the organization comprehend its long term goals.

Detail-oriented Data and Metrics Analyst with background in Finance and hands-on experience in quantitative/statistical analysis, budgeting, accounting, and forecasting.
Provide robust modeling and reporting to facilitate executive-level decision making.
Strong analytical skills; support business operations through analysis of key performance indicators and trends.
Rapidly adapt to new technologies and possess expertise with PowerPoint, Excel, Access, MS Word, and SharePoint, along with Peoplesoft and JDEdwards.

Experience

Metrics & Reporting Analyst Feb 2014 to Current
Time Warner Cable /Charter － Syracuse, NY

Create weekly and monthly PowerPoint presentations illustrating business performance and goals. Create numerous weekly/ monthly reports using charts, graphs and spreadsheets to identify trends and findings and present them to upper management teams.
Established visibility to MTTR reporting for leadership. Identified inconsistency and drove resolution and actions required to manage them.
Weekly and Monthly Analysis on MTTR for outages. Provide reports and analysis of target performance compared to actuals. Identify any anomalies in ticket outages and trouble shoot via Remedy.
Key team member in establishing ticket reports and processes for evaluating organizational goals.
Coordinate the monthly close process for Internal Labor and compile the monthly analysis of all HUB internal labor posted against capital projects. Identify variances and report them to management.
Provide visibility to activity that impacts both capital and opex activity.
Established and provide monthly reports to the IC's and Hub managers to track labor against PA's on what's authorized vs actual to ensure the capitalization of labor is being recorded as planned
Spearheaded and developed a Training Portal on SharePoint that allows members from Hub Organization to enter individual training courses and hours that accumulate in one central area eliminating the need for offsite individual trackers.
Implemented and established the Hub Ops Metrics Support SharePoint Pages. Designed and maintain the hosting of reports and site pages including Training portal, Overtime pages, MTTR, and several others.
Facilitate weekly bullet and accomplishment reporting from all Hub Markets to the SVP's and GVP's which includes verifying all statistical data and key metrics.
Prepared headcount analysis and preparation of all FNEO Headcount/ Organizational decks for Charter and Comcast due diligence presentations for upper management.
Worked with several executive FNEO organization members and prepared key presentations on Hub processes for due diligence for Comcast and Charter.
Assist in compiling Capital Budgets for the Hub Organization. Coordinating budgets changes and submissions, along with carrying the various versions through budget models and presentations.

Financial Analyst Jan 2009 to Jan 2014
Time Warner Cable － Syracuse, NY

Complete daily, weekly and monthly subscriber reporting for the Northeast Region(approx 1.6 million subs).
Report and analyze subscriber trends amongst numerous product types; from basic, HSD and phone.
Review and maintain customer billing code mapping in order to accurately report subscriber metrics.
Participate in efforts to standardize subscriber reporting processes across billing platforms.
Use Icoms to research customer accounts and anomalies in billing setups.
Team member from Northeast on commercial standardization project to ensure correct changes and consistency in reporting and counting on billing codes.
Responsible for the reporting and analysis of subscriber revenue and ebu calculations for programming payments.
Key player in Icoms site merge.Tested and implemented changes to ensure correct statistical reporting.
Key player on centralization team to Implement Abinitio programming rules for the streamlining and centralization of metrics to Charlotte.
Worked closely with programmers for testing and implementing what if scenarios. Also providing the rules and documentation behind our counting methods.
Developed efficiencies for the month end subscriber reporting process that reduced closing time by 50%.
Completed numerous projects at task under strict deadlines working with many members of the organization, various departments and outside programmers as the subject matter expert.

Senior Accountant Jan 2007 to Jan 2009
Roth Industries/Roth Global Plastics － North Syracuse, NY

Verify and post transactions to general ledger using SAP integrated manufacturing software.
Prepare quarterly, yearly and monthly forecasts for management.
Prepare all budget files and coordinate international budgeting submissions for opex and capital budget spending plans.

Senior Financial Analyst Jan 1997 to Jan 2007
Angiotech/ BG Sulzle, Inc － North Syracuse, NY

Developed monthly financial statement model and reporting structure for management. Established new budgeting system using Excel to improve expense monitoring.
Provided Management with bridges on assumptions of each forecast scenario, as well as explanations in comparison to actuals.
Lead finance team member for ERP system conversion of JD Edwards and implementation of general ledger integration.
Reduced monthly closing cycle to three days with identification and creation of enhanced closing procedures, including posting of Journal Entries, Account Reconciliation's and Financial Statement preparation.
Strategically restructured financial reporting processes in accordance with organizational changes.
Project manager for financial disbursement project to concentrate on areas of needed improvement.
Managed and processed payroll using ADP (650 employees/ 3 different cycles). Increased efficiency and productivity by reducing payroll process time by 2 days.
Established company accrual calculations on all payroll and labor related liabilities.
Taught class on advance Excel techniques to management.
Analysis on labor fringes and variances to establish greater efficiencies and procedures.
Created fringe model to ensure variance reporting to the department level at actual.
Managed company payables, approved batches on AP and Purchasing in JD Edwards. Worked closely with warehouse and purchasing on creating efficient workflows reducing payable processes by 45%.
Reduced company's A/P costs 63% by establishing prox. terms with vendors.
Finance/Accounting lead on Due Diligence with Company sale including audit and preparation of closing documents.
Lead on internal/ external financial audits and monitored internal controls. Performed testing for Sarbanes Oxley compliance.

Education

1994 Alfred State College － Alfred, NY Accounting and Business Administration

2005 Oswego State College － Oswego, NY Accounting and Finance

Skills

Efficient and organized. Effective at multi-tasking. Strong analytical and problem solving skills. Outgoing, confident, self-starter and motivator. Rapid learner with the aptitude to work in fast paced surroundings. Team player, resourceful in the completion of projects. Adept at streamlining processes. Strong Computer Skills - Excel-pivot tables, graphs, complex formulas, SharePoint/Tableau Software/integrated manufacturing systems.- PeopleSoft/Stars/SAP and JD Edwards AP/AR/Payroll/General Ledger. Budgeting/Forecasting/Analyzing on capital and opex, receivables and payables. Consensus-driven communicator; liaise across various departments and promote organizational success.

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Metrics & Reporting Analyst Resume Example

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