LiveCareer-Resume

metal fabricator resume example with 5+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
career summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Written and spoken Communication
  • Organization and Time Management
  • Collaboration
  • Computer Skills
  • First Aid/CPR
  • Heavy lifting
  • Hand and power tools
  • Repair work
  • Installation and maintenance
  • Equipment Maintenance
  • Teamwork and Collaboration
  • Maintenance and Repair
  • Shipment Management
  • Adaptable and Flexible
  • Building Customer Loyalty
  • Maintaining Clean Work Areas
  • Motivational Leadership
Education
UNICIT NICARAGUA, Expected in Knowledge : Accounting And Business Management - GPA :
  • Continuing education in HR BASIC Knowledges.
Advantage Real Estate School Portland, OR, Expected in 01/2022 : - GPA :
HIGH SCHOOL NICARAGUA, Expected in 01/2015 High School Diploma : - GPA :
Work History
Sloan Valve Company - MSR
Denver, CO, 03/2022 - Current
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended products to customers, thoroughly explaining details.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Maintained up-to-date knowledge of product and service changes.
  • Answered average of [10-15] calls, emails per day, addressing customer inquiries, solving problems and providing product information.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Communicated professionally with colleagues, freelancers and clients.
  • Promptly responded to inquiries and requests from prospective customers.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Implemented and developed customer service training processes.
  • Optimized customer support by establishing collaborative service environment.
  • Followed up with customers about resolved issues and completed ticklers and outbound calls to maintain high standards of customer service.
TIP TOP BY DELI POLLO - Metal Fabricator
City, STATE, 04/2018 - 11/2021
  • Identified equipment and production non-compliance issues and notified foreman to facilitate resolution.
  • Lifted or moved materials and finished products using large cranes.


  • Followed Operational Safety and Health Administration (OSHA) regulations to promote safe equipment operation and workplace safety.
  • Straightened warped or bent parts using sledges, hand torches or bulldozers.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Used coordination and planning skills to achieve results according to schedule.
  • Successfully maintain clean, valid driver's license and access to reliable transportation.
  • Developed team communications and information for meetings.
  • Conducted research, gathered information from multiple sources and presented results.
DELI POLLO - LEAD COSTUMER SERVICES, RETAIL SALES
City, STATE, 02/2017 - 02/2018
  • Coached new team members on service techniques and provided scoring through quality assurance program.
  • Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Conferred with senior management to handle and correct disciplinary or knowledge issues.
  • Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
  • Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
  • Greeted customers and listened closely to problems described to determine solutions.
  • Trained, oversaw and mentored new team members to strengthen performance and job expertise.
  • Identified opportunities to streamline processes by targeting areas of inefficiency and implementing improvements.
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
  • Took cash and credit card payments via phone, in person and through email.
  • Checked status of orders and back-ordered products to coordinate efficient shipments.
  • Reviewed associate performance to identify training needs.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Coordinated responses for key accounts, using business acumen and attention to detail to balance company and customer demands.
  • Planned schedules and workflows based on expected customer demands.
Languages
Spanish :
Negotiated :
English :
Negotiated :

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Resume Overview

School Attended

  • UNICIT
  • Advantage Real Estate School
  • HIGH SCHOOL

Job Titles Held:

  • MSR
  • Metal Fabricator
  • LEAD COSTUMER SERVICES, RETAIL SALES

Degrees

  • Knowledge
  • High School Diploma

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