Met Supervisor Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
05/2020 to Current
MET Supervisor Lineage Logistics Jacksonville, FL,
  • Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
  • Assigned employees to specific duties to best meet needs of store.
  • Managed 17 employees.
  • Directed and supervised staff performance.
  • Recognized for exceptional shift performance.
  • Hired, trained, supervised and motivated team of 17 retail professionals to provide knowledgeable and fast service to every guest.
  • Guided and supported staff members to consistently achieve team and personal goals.
  • Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
  • Reduced process lags by effectively managing staff to ensure optimal productivity.
  • Delegated tasks to employees based upon individual strengths and experience in. I prefer my associates are cross trained, as each associate shows me a strength and weakness i partner them to overcome or coach both.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Servicing our vendors with project delegation and consistent communication.
04/2015 to Current
Department Supervisor Operations/Merchandiser The Home Depot Inc City, STATE,
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
  • Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
  • Trained and mentored new associates on department policies and procedures.
  • Organized and completed weekly schedules to ensure each shift was adequately covered.
  • Supervised employees in 4 department and delegated each one with tasks and responsibilities. This resulted in 3 promotions in my department, i was very proud of my teams.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
06/2016 to 05/2020
Associate Support Department Supervisor The Home Depot Inc City, STATE,
  • Utilized learning checklists and training materials when training new team members.
  • Collaborated with support team leader and associate team leaders to ensure smooth team operation.
  • Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
  • Provides timely, thorough, and thoughtful performance evaluations.
  • Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
  • Adjusted staffing budgets by analyzing real-time call trends and departmental needs.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Managed daily operations within the Spring Home Depot store by supporting continuous delivery of excellent services and care.
  • Maintained Keys to the store and assisted with all Manager on Duty tasks including opening/closing the store, deposits and brinks sign off,
  • During Covid-19 i managed all associates within Home Depot continuous changing temperatures. Creating new departments and staffing it such as curbside. Managing associates becoming ill or having health issues causing them to go out on leave of absense. This required the hiring of over 200 associates in 4 months time. Onboarding new seasonal associates and creating employement for those out of work in that trying year was a learning experience like no other.
  • I was allowed to re-create a team of departments heads that worked together for the store and each other during 2020. We supported each other and our tasked responsibilities under knowledgeable management.
  • Prior to 2020 in this role i was tasked all levels of my new role. I quickly met every metric in my roles and routines.
05/1991 to 05/2014
Owner/Operator Hair Therapy Spa City, STATE,
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Reconciled daily sales, returns and financial transaction reports and prepared bank deposits.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Developed business from ground up and prepared records and operations for smooth handover to new owners.
  • Maintained functional and orderly building areas to deliver professional appeal to customers.
  • Calculated credit amounts and commission payouts, priced merchandise and generated credit memos for returned merchandise.
  • Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
  • Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
  • Assessed all aspects of business operations to implement realistic annual budget.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Set pricing structures according to market analytics and emerging trends.
  • Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
  • Resolved issues quickly through meticulous research and quick decision making.
  • Reconciled daily sales and financial transaction reports and prepared bank deposits.
  • Kept records for production, inventory, income and expenses.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Interviewed, trained, and supervised employees.
  • Developed business and marketing plans and prepared monthly financial reports.
  • Developed and directed activities of team, implementing culture of excellence by modeling expected behavior.
Education and Training
Expected in 11/1990
Associate of Arts: Art History
Lonestar Jr College - Spring , TX
Expected in
: Cosmetology
Lonestar Jr College - Spring , TX

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Resume Strength

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Resume Overview

School Attended
  • Lonestar Jr College
  • Lonestar Jr College
Job Titles Held:
  • MET Supervisor
  • Department Supervisor Operations/Merchandiser
  • Associate Support Department Supervisor
  • Owner/Operator
  • Associate of Arts
  • Some College (No Degree)

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