Merchant Support Resume Example Amazon

MERCHANT SUPPORT

Professional Summary

Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.

Skills

Work History

Merchant Support06/2016 to Current
Amazon – Remote

Provided an elevated merchant experience to generate a loyal clientèle.
Managed wide variety of customer service and administrative tasks to resolve merchants issues quickly and efficiently.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Investigated and resolved merchants inquiries and complaints in a timely and empathetic manner.
Customer Service
New Business
Exceptional Account Service
Skills Team Building
Assisted with BAM Team for our Merchant Support Team.

Tutor04/2016 to Current
Cambly – Remote

Set up lesson materials, bulletin board displays and demonstrations.
Encouraged interactive learning by incorporating educational software and the Internet.
Educated students in the basics of English grammar and conversational speaking.
Developed and taught a curriculum to improve students' conversational abilities.
Assigned lessons and corrected homework.
Improved instruction methods by using a variety of assessment tools and strategies.
Attended workshops to learn about student motivation and engaging learning activities.

Interviewer02/2016 to 05/2016
Maritz CX – Remote

Data Entry-Temp01/2016 to 11/2016
Sigtrack – Remote

Restaurant General Manager01/2015 to 02/2016
Saltbox Cafe – Saltville

Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
Baked, roasted, broiled, and steamed meats, fish, vegetables, and other foods
Trained kitchen staff on proper use of equipment, food handling, and portion sizing.
Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock
Estimated amounts and costs of required supplies, such as food and ingredients
Portioned, arranged, and garnished food, and served food to waiters or patrons
Prepared daily food items, and cooked simple foods and beverages
Prepared food items
Spoke with patrons to ensure satisfaction with food and service

Spa Sales08/2014 to 11/2014
Universal Companies – Abingdon

Documented all customer inquiries and comments thoroughly and quickly.
Coordinated between billing department and customers to resolve problems.
Responded to all customer inquiries thoroughly and professionally.
Referred unresolved customer grievances to designated departments for further investigation.
Placed special merchandise orders for customers.
Maintained expert knowledge and awareness of spa appointment availability.
Led comprehensive spa tours for new members.

TSA11/2012to 08/2014
Petro – Glade Spring

Developed reputation as an efficient service provider with high levels of accuracy.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Led merchandise selection, pricing, planning and marketing.
Ran markdown reports, managed store replenishment and analyzed buying reports.
Organized store merchandise racks by size, style and color.
Negotiated prices, discount terms and all transportation arrangements for merchandise.
Created visual marketing and styled window displays.

CSR05/2012 to 11/2012
Teleperformance – Marion

Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
Accurately documented, researched and resolved customer service issues.

Customer Service Representative (CSR)10/2006 to 04/2012
AT&T – Johnson City

Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Accurately documented, researched and resolved customer service issues.
Mastery of customer service management systems and databases.
Managed high call volume with tact and professionalism.
Defused volatile customer situations calmly and courteously.
Identified chronic customer issues by creating and maintaining customer complaint log.
Met or exceeded service and quality standards every review period.

Cashier12/2003 to 10/2006
Food Country – Saltville

Trained new cashiers on procedures, customer service and sales techniques.
Cleaned grocery shelves, storage area and work areas and kept floors free of spills, water and hazardous debris.
Stocked and cleaned grocery shelves, bulk bins and freezer and dairy cases.

Education

High School Diploma: 2006Patrick Henry- Emory

INTERNATIONAL TESOL CERTIFICATION : TESOL2016TEFLEN Training College- Remote

Certifications

Energetic ESL Instructor experienced in teaching children from a diverse range of cultures and ethnic backgrounds.
Accomplished at transposing large amounts of data with accuracy and speed. Highly organized and detail-oriented.

Resume Overview

Companies Worked For:

School Attended

Job Titles Held:

Degrees