Jessica Claire
- Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Professional Summary
Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Skills
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Work History
Merchant Support, 05/2016 - Current
Common Spirit – Papillion, ,
Common Spirit – Papillion, ,
- Provided an elevated merchant experience to generate a loyal clientèle.
- Managed wide variety of customer service and administrative tasks to resolve merchants issues quickly and efficiently.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Investigated and resolved merchants inquiries and complaints in a timely and empathetic manner.
- Customer Service
- New Business
- Exceptional Account Service
- Skills Team Building
- Assisted with BAM Team for our Merchant Support Team.
Tutor, 03/2016 - Current
Lehigh Valley Hospital & Health – Hellertown, ,
Lehigh Valley Hospital & Health – Hellertown, ,
- Set up lesson materials, bulletin board displays and demonstrations.
- Encouraged interactive learning by incorporating educational software and the Internet.
- Educated students in the basics of English grammar and conversational speaking.
- Developed and taught a curriculum to improve students' conversational abilities.
- Assigned lessons and corrected homework.
- Improved instruction methods by using a variety of assessment tools and strategies.
- Attended workshops to learn about student motivation and engaging learning activities.
Interviewer, 01/2016 - 04/2016
Salvation Army Usa – Kearny, ,
Salvation Army Usa – Kearny, ,
- Managed high call volume with tact and professionalism.
- Effectively managed a high-volume of outbound calls.
- Gathered and verified all required customer information for tracking purposes.
Data Entry-Temp, 2016 - 10/2016
Arbys – Franklin, ,
Arbys – Franklin, ,
- Entered numerical data into databases in a timely and accurate manner.
Restaurant General Manager, 2015 - 01/2016
Idex Corporation – Shelby, ,
Idex Corporation – Shelby, ,
- Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
- Baked, roasted, broiled, and steamed meats, fish, vegetables, and other foods
- Trained kitchen staff on proper use of equipment, food handling, and portion sizing.
- Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock
- Estimated amounts and costs of required supplies, such as food and ingredients
- Portioned, arranged, and garnished food, and served food to waiters or patrons
- Prepared daily food items, and cooked simple foods and beverages
- Prepared food items
- Spoke with patrons to ensure satisfaction with food and service
Spa Sales, 07/2014 - 10/2014
Israel Discount Bank Of New York – New York, ,
Israel Discount Bank Of New York – New York, ,
- Documented all customer inquiries and comments thoroughly and quickly.
- Coordinated between billing department and customers to resolve problems.
- Responded to all customer inquiries thoroughly and professionally.
- Referred unresolved customer grievances to designated departments for further investigation.
- Placed special merchandise orders for customers.
- Maintained expert knowledge and awareness of spa appointment availability.
- Led comprehensive spa tours for new members.
TSA, 10/2012 - 07/2014
Hy-Vee – Johnston, ,
Hy-Vee – Johnston, ,
- Developed reputation as an efficient service provider with high levels of accuracy.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Led merchandise selection, pricing, planning and marketing.
- Ran markdown reports, managed store replenishment and analyzed buying reports.
- Organized store merchandise racks by size, style and color.
- Negotiated prices, discount terms and all transportation arrangements for merchandise.
- Created visual marketing and styled window displays.
CSR, 04/2012 - 10/2012
Teleperformance – City, ,
Teleperformance – City, ,
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
- Accurately documented, researched and resolved customer service issues.
Customer Service Representative (CSR), 09/2006 - 03/2012
AT&T – City, ,
AT&T – City, ,
- Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
- Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Accurately documented, researched and resolved customer service issues.
- Mastery of customer service management systems and databases.
- Managed high call volume with tact and professionalism.
- Defused volatile customer situations calmly and courteously.
- Identified chronic customer issues by creating and maintaining customer complaint log.
- Met or exceeded service and quality standards every review period.
Cashier, 11/2003 - 09/2006
Food Country – City, ,
Food Country – City, ,
- Trained new cashiers on procedures, customer service and sales techniques.
- Cleaned grocery shelves, storage area and work areas and kept floors free of spills, water and hazardous debris.
- Stocked and cleaned grocery shelves, bulk bins and freezer and dairy cases.
Education
High School Diploma: , Expected in 2006
Patrick Henry - Emory,
Patrick Henry - Emory,
INTERNATIONAL TESOL CERTIFICATION : TESOL, Expected in 2016
TEFLEN Training College - Remote,
TEFLEN Training College - Remote,
Certifications
- Energetic ESL Instructor experienced in teaching children from a diverse range of cultures and ethnic backgrounds.
- Accomplished at transposing large amounts of data with accuracy and speed. Highly organized and detail-oriented.
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Resume Overview
School Attended
- Patrick Henry
- TEFLEN Training College
Job Titles Held:
- Merchant Support
- Tutor
- Interviewer
- Data Entry-Temp
- Restaurant General Manager
- Spa Sales
- TSA
- CSR
- Customer Service Representative (CSR)
- Cashier
Degrees
- High School Diploma
- INTERNATIONAL TESOL CERTIFICATION
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