LiveCareer-Resume

merchant support resume example with 17+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary
Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Skills
  • Skillful menu development
  • Flexible schedule availability
  • Honest, trustworthy and punctual
  • Weekend availability
  • Strong client-interaction skills

  • Service-oriented team player
  • Strong time management skills
  • Adheres to customer service procedures
  • Exceptional communication skills
Work History
Merchant Support, 05/2016 - Current
Common Spirit Papillion, ,

  • Provided an elevated merchant experience to generate a loyal clientèle.
  • Managed wide variety of customer service and administrative tasks to resolve  merchants issues quickly and efficiently.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Investigated and resolved merchants inquiries and complaints in a timely and empathetic manner.
  • Customer Service
  • New Business
  • Exceptional Account Service
  • Skills Team Building
  • Assisted with BAM Team for our Merchant Support Team.
Tutor, 03/2016 - Current
Lehigh Valley Hospital & Health Hellertown, ,
  • Set up lesson materials, bulletin board displays and demonstrations.
  • Encouraged interactive learning by incorporating educational software and the Internet.
  • Educated students in the basics of English grammar and conversational speaking.
  • Developed and taught a curriculum to improve students' conversational abilities.
  • Assigned lessons and corrected homework.
  • Improved instruction methods by using a variety of assessment tools and strategies.
  • Attended workshops to learn about student motivation and engaging learning activities.
Interviewer, 01/2016 - 04/2016
Salvation Army Usa Kearny, ,
  • Managed high call volume with tact and professionalism.
  • Effectively managed a high-volume of outbound calls.
  • Gathered and verified all required customer information for tracking purposes.
Data Entry-Temp, 2016 - 10/2016
Arbys Franklin, ,
  • Entered numerical data into databases in a timely and accurate manner.
Restaurant General Manager, 2015 - 01/2016
Idex Corporation Shelby, ,
  • Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
  • Baked, roasted, broiled, and steamed meats, fish, vegetables, and other foods
  • Trained kitchen staff on proper use of equipment, food handling, and portion sizing.
  • Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock
  • Estimated amounts and costs of required supplies, such as food and ingredients
  • Portioned, arranged, and garnished food, and served food to waiters or patrons
  • Prepared daily food items, and cooked simple foods and beverages
  • Prepared food items
  • Spoke with patrons to ensure satisfaction with food and service
Spa Sales, 07/2014 - 10/2014
Israel Discount Bank Of New York New York, ,
  • Documented all customer inquiries and comments thoroughly and quickly.
  • Coordinated between billing department and customers to resolve problems.
  • Responded to all customer inquiries thoroughly and professionally.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Placed special merchandise orders for customers.
  • Maintained expert knowledge and awareness of spa appointment availability.
  • Led comprehensive spa tours for new members.
TSA, 10/2012 - 07/2014
Hy-Vee Johnston, ,
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Led merchandise selection, pricing, planning and marketing.
  • Ran markdown reports, managed store replenishment and analyzed buying reports.
  • Organized store merchandise racks by size, style and color.
  • Negotiated prices, discount terms and all transportation arrangements for merchandise.
  • Created visual marketing and styled window displays.
CSR, 04/2012 - 10/2012
Teleperformance City, ,

  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
  • Accurately documented, researched and resolved customer service issues.
Customer Service Representative (CSR), 09/2006 - 03/2012
AT&T City, ,
  • Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
  • Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Accurately documented, researched and resolved customer service issues.
  • Mastery of customer service management systems and databases.
  • Managed high call volume with tact and professionalism.
  • Defused volatile customer situations calmly and courteously.
  • Identified chronic customer issues by creating and maintaining customer complaint log.
  • Met or exceeded service and quality standards every review period.
Cashier, 11/2003 - 09/2006
Food Country City, ,
  • Trained new cashiers on procedures, customer service and sales techniques.
  • Cleaned grocery shelves, storage area and work areas and kept floors free of spills, water and hazardous debris.
  • Stocked and cleaned grocery shelves, bulk bins and freezer and dairy cases.
Education
High School Diploma: , Expected in 2006
-
Patrick Henry - Emory,
GPA:
Status -
INTERNATIONAL TESOL CERTIFICATION : TESOL, Expected in 2016
-
TEFLEN Training College - Remote,
GPA:
Status -
Certifications
  • Energetic ESL Instructor experienced in teaching children from a diverse range of cultures and ethnic backgrounds.
  • Accomplished at transposing large amounts of data with accuracy and speed. Highly organized and detail-oriented.
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Resume Overview

School Attended

  • Patrick Henry
  • TEFLEN Training College

Job Titles Held:

  • Merchant Support
  • Tutor
  • Interviewer
  • Data Entry-Temp
  • Restaurant General Manager
  • Spa Sales
  • TSA
  • CSR
  • Customer Service Representative (CSR)
  • Cashier

Degrees

  • High School Diploma
  • INTERNATIONAL TESOL CERTIFICATION

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