Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Enthusiastic leader with 8 years of experience supervising team members and building effective relationships in call center settings. Proven history of achieving sales goals by monitoring team performance and coaching effective customer service methods. Skilled in trouble shooting and creatively solving complicated issues by making proactive operational changes. I am a devoted employee placing special emphasis on punctuality, maintaining an outstanding attendance record, and most times reporting to my office early to be ready to start immediately and on time.

  • Assistant Manager Experience
  • Troubleshooting
  • Building Effective Relationships
  • Scheduling Department Activities to Maintain Continued Support to Customers
  • Multi-Tasking and Quick Decision Making
  • QuickBooks Software
  • Microsoft Office Software
Work History
10/2021 to Current
Administrative Assistant Public Health Management Corporation Benton, PA,
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
  • Scheduled office meetings and client appointments.
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Placed orders with distributors and maintained reporting.
  • Coordinated deliveries and customer orders for installation.
  • Entered product information with proper codes and pricing.
11/2020 to 09/2021
Merchant Services Representative Doordash San Antonio, TX,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Promptly responded to inquiries and requests from prospective customers.
  • Ability to take inbound calls, as well as make outbound calls.
  • Responding in expected time frames with a total resolution for customers and consultants.
  • Empathetically assist customers with their inquiries and issues
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
10/2014 to 05/2020
Assistant Manager Nations Best Athens, TX,
  • Increased team productivity while strengthening operational efficiency.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Established and optimized schedules to match forecast demands.
  • Continually focused on skill development and job satisfaction within the team.
  • Coached team on effective up-selling and cross-selling methods.
  • Trained and mentored new team members.
  • Actively participated with customer issues, and responding in a timely manner through email or phone calls.
  • Documented customer feedback to develop process improvements and support long-term business needs.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences and demands.
  • Communicated with managers of other departments to maintain transparency and consistency.
  • Chargeback reconciliation and dispute management
04/2010 to 07/2014
Customer Service Representative & Supervisor Laz Parking Redlands, CA,
  • Managed escalations in relation to QuickBooks Merchant Services credit card processing.
  • Rotation with Retention from July 2013 - September 2013. Obtained learning's from Retention with regards to saving accounts.
  • Piloted priority routing with Platinum Support Team for Top Processors.
  • Supplied reports to Management, including agent’s day to day activities with customer face to face meetings, when compared to their proposed daily schedule.
  • Supervised 24 Customer Service Representatives who provided excellent and consistent customer service day to day.
  • Mentored new employees on credit card statements and troubleshooting while responding quickly to questions. This was successful by applying motivational and analytical strategies which provided them with an understanding of their job responsibilities.
  • Our team improved customer satisfaction scores through superior conflict resolution and problem-solving skills.
08/2008 to 04/2010
Call Center Interviewer Davis Research City, STATE,
  • Conducted one-on-one phone interviews with business professionals for their feedback on the products they offer to their clients.
  • Gathered data and generated reports to assist management in making sound business decisions based on statistical information of candidates being interviewed.
  • Retained top producer status in all areas of expertise every quarter since my addition to the staff.
  • Obtained and maintained updated contact information from all potential employees that were interviewed.
  • Asked questions in detail so those being interviewed could respond truthfully and accurately.
  • Delivered verbatim information from script regarding surveys for on-demand phone project assignment.
  • Assisted with project planning and research through interaction and questioning.
  • Coded data through consumer, primarily for auto manufacturers, to determine what their interests were for options presented in a vehicle.
  • Conducted follow-up interviews with participants to assess eligibility of in person focus groups.
Expected in 2002
High School Diploma:
Lake Mary High School - Lake Mary, FL

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School Attended

  • Lake Mary High School

Job Titles Held:

  • Administrative Assistant
  • Merchant Services Representative
  • Assistant Manager
  • Customer Service Representative & Supervisor
  • Call Center Interviewer


  • High School Diploma

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