My name is Danny Claire, I am an experienced Business consultant currently working for Bank of America . I am seeking
to leverage my experience in a customer service position within the field of banking at the executive level. For this reason,
I was excited to learn that your company is currently seeking a new employee, and would very much like to be considered
as a strong candidate. Ideally, this position will allow me the opportunity to utilize my experience gained as a Business
consultant with the bank. In this capacity, I managed to successfully perform duties in all areas of customer relations,
sales generation and reporting, banking, work flow management, staff training and supervision, and problem resolution.
In this position, I have succeeded in positioning our clients with better financial planning/help. Much of my experience is
transferable, specifically in the areas of training and customer service support; however, I look forward to learning broad
areas of business, cross-selling of products and training development. Given the
opportunity, I am confident that my experience and personable disposition would be an asset to your business. For your
convenience, I have attached my resume for your review. Realizing the limitations of the written page, I would welcome
the opportunity to participate in a personal interview to answer any of your questions and better present my qualifications.
Thank you for your time and consideration. I look forward to speaking with you soon.
- Curriculum development and assessment
- MS Office proficient
- Speak and write Spanish
- 4 years of training in business proficiency
- Lesson planning
- Cross-training specialist
- Extensive knowledge of training methods
- Excellent sales techniques
- Excellent communicator
- Cold calling
- Adept multi-tasker
- Strong proposal writer
- Work force management
- New program and promotion implementation
- Consultative sales techniques
- Staff development
- Policy/program development
- Cross-functional team management
- Staff training
- Supervision and training
- Skilled negotiator
- Complex problem solving
- Computer-savvy
Administrative Justice / Computer Science Administrative Justice/ Computer Science
- Business Development:
- Successfully grew business by increasing sales.
- Project Management:
- Initiated "product knowledge" which resulted in "employee ram-up."
- Conducted research which led to the development of "employee ram-up.
- Served as key contributing member to Leadership team.
- Created strategies to develop and expand existing customer sales, resulting in a 15% increase in annual sales.
- Originated over 1 million in loan volume through professional networking, loan reviews and marketing.
- Ranked as a top performer, averaging 10% above sales quota each month.
- Devised a successful recruiting plan for new call centers, which resulted in 10% new employees in 5 months.
- Reduced employee turnover by 10%.
- Winner of the Wells Fargo Employee of the Quarterā Award,
- Award customer service of the month award.
- Collaborated with prospective clients to prepare efficient product marketing strategies and drive business development.
- Named "Employee of the Month"
- Developed highly effective sales training strategies as Sales Manager of a 10 -person team.
Tulalip, WA, 11/2013 - Current
- Served as mentor to junior team members.
- Defined strategy and business plan
- Initiated program that standardized employee training and led to increase in customer satisfaction by 12%..
- Sales and Marketing Increased annual gross sales by 15%.
- Developed direct mass mailings which resulted in 8% growth of customer base.
- Reporting Implemented processes that utilized accounts receivable sub-ledger for accounting and customer attribute reporting.
- Client Interface Managed accounting close, accounts payable, and financial reporting for multiple clients.
- Reporting Prepared complex financial statements, and interim/annual reports for retail and service businesses.
- Account Management Managed over 70 large accounts for advertising agencies and brand advertisers.
- Successfully grew advertiser budgets by 100% and advertiser spending by 150% in 1.5 years.
- customer service" Award for asset gathering.
- Managed team of 10 business consultants.
- Consist improvement plan for team building Delivered informational sales presentations to potential investors to build symbiotic client relationships.
- Researched banking guidelines and statutory requirements to stay updated on new laws and applications.
City, STATE, 01/2011 - 10/2013
- Team management for different locations of banking center.
- Merchant consultant for companies over 1 million Banking for business between 50k and 5 million
- Business liaison Delivered informational sales presentations to potential investors to build symbiotic client relationships
- Researched banking guidelines and statutory requirements to stay updated on new laws and applications.
- Achieved proper compliance and accurate executive level reporting.
- Training and development for junior employees
- Development training improvement plan for employees.
- Development of sales and consultant programs for new hire.
- Trainer of new hire employees.
City, STATE, 01/2010 - 2011
- Preparing legal documentation Processing billing to insurance companies.
- Preparing trial exhibits, preparing applicant for upcoming court dates.
- Met with clients and other legal professionals to discuss case details Collected data to prepare and draft settlement packages for clients.
- Training and development of new hire
- office lead and management trainer
City, STATE, 05/XXX7 - 09/2010
- Customer Service, Lead Sales, Cashier, Managing Sales Floor.
Account Management, Accounting, accounts payable, accounts receivable, advertising, banking, billing, budgets, business development, Cashier, communication skills, CA, consultant, Client, clients, Customer Service, documentation, finance, financial reporting, financial statements, insurance, team building, Leadership, ledger, legal, Managing, Marketing, mentoring, Mergers and acquisitions, negotiator, presentations, problem solving, processes, Project management, public speaker, reporting, requirements analysis, retail, Sales, Self-motivated, Sound, Fluent in Spanish, Supervision, Team management, annual reports
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School Attended
- Banning High School
- Los Angeles Harbor Community College
Job Titles Held:
- Merchant consultant / Business Leader
- Business consultant Account Manager
- Lead Admin
- sales associate
Degrees
- High School Diploma
- Associate of Arts
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