Merchant Advisor Resume Example
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MERCHANT ADVISOR
Professional Summary
Marketing Manager with a creative and adaptable leadership style who cultivates a highly productive and engaging company culture. Budgeting and forecasting expert with vast experience in direct mail campaign and marketing. Results-oriented marketing professional bringing more than 10 years of wide-ranging experience executing measurable marketing campaigns for fast-paced Internet companies. Successful in driving membership, traffic and revenue. Market-savvy Account executive and as customer service supervisor, dedicated to driving customer satisfaction and product visibility through highly-targeted online and offline marketing strategies. Experienced in public relations, relationship building and management. Experienced marketing management professional who consistently delivers high-quality and results-focused marketing content. In-depth knowledge of social media marketing with expertise in identifying emerging market trends. I have a great passion for the World wide web.
Skills
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Work History
Merchant AdvisorThe Hackett Group
- Implemented diverse search engine optimization (SEO) tools to help clients generate Internet exposure and more effectively highlight available properties to prospective buyers.
- Realtor.com) Capitalized on established client relationships and superior service reputation to expand the client base; simultaneously conducted cold-calling campaigns and Internet database searches, ultimately generating new sources of client prospects.
- Realtor.com) Promoted to Senior Account Executive, earning a reputation for consistently exceeding sales goals.
- Realtor.com) Utilized exceptional sales acumen, risk management awareness, and merchant solution product knowledge to generate consistent profit margin increases of 150%+.
- Cross Check, Inc.) Promoted to Senior Account Executive within first year of hire; won several accolades for attaining company objectives.
- Cross Check, Inc.) Obtained contracted business in Fortune 500 companies, providing detailed merchant service/product training for representation.
- Targeted both offline and online consumers by designing a multi-pronged and comprehensive marketing strategy.
Online Marketing Consultant -Account Executive01/2009
to 01/2010
Benz Communications – Chicago , State
Benz Communications – Chicago , State
- Consulted with prospective clients, assessing specific residential or commercial property needs, in addition to maintaining positive relationships with established clientele.
- Prepared web-based presentations designed to highlight array of real estate services.
- Identified and alleviated all hindrances to finalization of sales agreements.
- Guided clients throughout the entire sales process, from inception to closure, while also ensuring total client comprehension of all sales agreement (terms) and real estate.
- Utilized CRM (Client Relationship Management) software to effectively trace prospective client conversion rates and direct marketing campaigns towards the most promising client prospects.
- Attended to the detailed outlining of all sales and marketing guidelines for realtors and brokers.
- Monitored sales and marketing operations to ensure thorough realtor or broker non-compliance.
- Boosted conversion rates by 11% through innovative customer relationship building and landing page optimization.
- Targeted both offline and online consumers by designing a multi-pronged and comprehensive marketing strategy.
Senior Account Executive & Field executive 01/2004
to 01/2008
Cross Check, Inc – NY, STATE
Cross Check, Inc – NY, STATE
- Prepared a comprehensive outline of all pre-determined and determined financial risks to business operations.
- Implemented strategic contingency plans designed to significantly minimize or eliminate all financial damages caused by fraudulent or.
- NSF (non-sufficient funds) checks, while directing clients towards customized check guarantee plans designed to account for their specific financial risk level.
- Consulted with prospective business clients to assess the overall efficiency of established payment solutions.
- Consulted C-Class executives and supporting staff concerning proper implementation and utilization of all merchant solution equipment.
Executive Cruise Consultant01/2002
to 01/2004
Cruises Only, Inc – City , STATE
Cruises Only, Inc – City , STATE
- Address all prospective client inquiries pertaining to cruise destinations, pricing, and amenities; processed and confirmed all client cruise reservation requests, in addition to directing clients towards specialized hotel reservations, air-land packages, and (rental) car reservations designed to meet specific traveling needs.
- Prepared and conducted detailed cruise ship tours designed to address various inquiries and familiarize all clients with established safety contingencies.
- Conducted detailed cruise ship inspections to locate any underlying damage or safety concerns, while also relaying pertinent information to passengers of potential emergency situations and necessary preventative measures to follow.
- Developed advertising campaigns to effectively highlight cruise ship destinations and amenities.
- Managed and reconciled all company accounts.
Merchant Advisor01/2012
to 01/2013
PCI Compliance – City
PCI Compliance – City
- Directed and coordinated all facets of day-to-day store operations.
- Provided comprehensive and service-focused leadership to.
- steer customer service staff towards meeting or exceeding all designated service and sales mandates.
- Managed and replenished store inventory valued at $6M.
- Coordinated major in-store events to attract nontraditional shoppers, while also monitoring and regularly updating store organizational charts as managerial roles evolved or diversified.
- Conducted detailed performance evaluations to highlight staff performance and operational procedures in need of improvement.
- Monitored procurement operations to ensure adherence to designated budget mandates.
- Prepared and reviewed all internal documentation and store promotional materials.
Senior Manager10/1986
to 02/1994
Walden Books – City , STATE
Walden Books – City , STATE
- Directed the day-to-day operations of the entire store, from onboarding and termination of employees, sales and marketing of.
- all book products and events as well as budgeting and strategic forecasting.
- Built profit margin of new store from zero to 7 million dollars during my tenure.
- Targeted both offline and online consumers by designing a multi-pronged and comprehensive marketing strategy.
Associate11/2013
to Current
Barneys New York (Holiday Position) – City , STATE
Barneys New York (Holiday Position) – City , STATE
- Answered questions regarding the store and its merchandise.
- Demonstrated use and care of merchandise.
- Greeted customers and ascertained customers' needs.
- Open and close registeres.
Education
Master of Science: 2013Full Sail University -
City,
State
Bachelor of Arts: 2007Union Institute and University-
City,
State
Conflict Mediation2008West Angeles Community Development Corporation-
City,
State
- Recipient University Presidential Scholarship
- Top 2% of class
Accomplishments
- Saved the company more than 28% by effectively negotiating with vendors.
- Increased revenue by 18% by creating a comprehensive online communication strategy for both lead conversion and retention.
- Generated record sales by reworking client's marketing calendar.
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Resume Overview
School Attended
- Full Sail University
- Union Institute and University
- West Angeles Community Development Corporation
Job Titles Held:
- Merchant Advisor
- Online Marketing Consultant -Account Executive
- Senior Account Executive & Field executive
- Executive Cruise Consultant
- Senior Manager
- Associate
Degrees
- Master of Science : 2013
Bachelor of Arts : 2007
Conflict Mediation 2008
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