LiveCareer-Resume

membership manager resume example with 5+ years of experience

Jessica Claire
Front Desk Advisor
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Computer savvy professional with exceptional customer-friendly attitude and team collaboration skills as Front Desk Receptionist. Bilingual individual with proven abilities handling tasks simultaneously while delivering service with smile. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Skills
  • Cash Handling
  • Scheduling
  • Telephone etiquette
  • Office organization
  • Sensitive information handling
  • Call forwarding
  • File management/ Filing
  • Bookkeeping
  • Mail sorting/ Mail Handling
  • Office supplies inventory management
  • Word processing
  • Time management
  • Skilled in Microsoft (Word, Excel,Powerpoint)
  • Problem-solving skills
  • Excellent written and communication skills.
  • Strong customer service, and comfort communicating with parents in person and over the phone.
  • Proficient computer skills along with ability to learn and utilize multiple platforms.
  • Attention to detail, willing to learn and have strong organizational skills.
  • Interest in working with multicultural teams with diverse constituencies.
  • Ability to manage multiple tasks and to develop solutions to problems with limited supervision.
Work History
06/2021 to Current
Membership Manager Aacsb International Tampa, FL,
  • Set a positive environment for Club members, parents, staff members, volunteers and community partners.
  • Manager data base and screening systems: MyClubHub, Raptor, Blackboard.
  • Set an annual plan for membership objectives and outcomes.
  • Politely receive and transfer all in-coming telephone calls to the club; take accurate messages when necessary. Update voicemail and provide general information.
  • Supervise Front desk coordinator and support staff.
  • Ensure that all members entering the building are signing in and that attendance information is properly stored in the membership database.
  • Maintain accurate and up-to-date information on all current members and ensure this information is properly recorded and stored in the membership database. Ensure individual member paper-based materials are stored in a secure location. Provide regular attendance reports as requested.
  • Maintain safety ensuring all adult visitors and volunteers are signed in and approved.
  • Maintain daily records of new member sign-ups and renewals and ensure that fees are properly recorded and deposited.
  • Maintain communication databases and keep parents, community members, and parents informed of program changes.
  • Coordinate new member/parent orientation sessions. Ensure parents receive BGCGL's Parent Handbook/Guidelines.
  • Prepare reports regarding member activities for funders, partners and publications.
  • Update program calendar as needed
  • Manage communication between parents and Club members during field trips or other special events. (Keep records of signup sheets)
  • Assist in the monitoring of traffic in the lobby area and prevent loitering of club members.
  • Manage and update parent information guide, an annual calendar, Club postings.
  • Be a flexible member of the Boys & Girls Club team.
  • Other duties as assigned.
10/2020 to Current
Front Desk Receptionist Us Oncology, Inc. Albany, NY,
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Welcomed clients and immediately offered assistance by asking open-ended questions.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in and check out process.
  • Performed basic bookkeeping activities, including making outgoing calls and scheduling appointments and used Meevo, email and other software systems to implement updates .
  • Calculated billings and posted charges to clients accounts, reviewing all charges with guests at checkout.
11/2019 to 03/2020
Customer Service Representative Atkore Hobart, IN,
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Logged cashier's checks and other transactions to maintain accuracy of account records.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
  • Maintained friendly and professional customer interactions.
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Processed customer transactions accurately and efficiently.
  • Ensured all supplies were stocked for customers and personal teller station.
  • Provided customer records on demand, including account statements and copies of checks.
  • Accessed computerized financial information to answer questions related to specific accounts.
  • Counted and packaged currency and coins.
  • Removed mutilated currency from circulation.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Reconciled cash drawer and resolved discrepancies.
  • Sold and cross-sold bank products to new and existing customers.
07/2016 to 11/2019
Bank Teller/ Customer Service Representative Enterprise Bank & Trust City, STATE,
  • Placed orders for customer checks and verified starting numbers.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Provided customer records on demand, including account statements and copies of checks.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Reconciled cash drawer and resolved discrepancies.
  • Turned in excess cash to maintain drawer security.
  • Sold and cross-sold bank products to new and existing customers.
  • Logged cashier's checks and other transactions to maintain accuracy of account records.
  • Accessed computerized financial information to answer questions related to specific accounts.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Educated customers on use of banking website and mobile apps.
  • Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
  • Maintained friendly and professional customer interactions.
  • Ensured all supplies were stocked for customers and personal teller station.
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
  • Processed customer transactions accurately and efficiently.
  • Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
  • Handled various accounting transactions.
  • Identified sales opportunities and referred customers to branch partners in financial services.
Education
Expected in to to
: Cosmetology
Lowell Academy Of Hairdressing - Lowell, MA
GPA:
Expected in to to
High School Diploma :
Lowell Middlesex Academy Charter School - Lowell, MA
GPA:
Certifications
  • CPR Certified

  • [Endeavor ], [Enterprise Bank]

  • Cosmetology Training

Accomplishments
  • Successfully trained 3 new tellers over a month time period.
  • Earned Endeavor Award and 100% for multiple surprise shop for outstanding customer service.

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Resume Overview

School Attended

  • Lowell Academy Of Hairdressing
  • Lowell Middlesex Academy Charter School

Job Titles Held:

  • Membership Manager
  • Front Desk Receptionist
  • Customer Service Representative
  • Bank Teller/ Customer Service Representative

Degrees

  • High School Diploma

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