- , , 100 Montgomery St. 10th Floor
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
Detail-oriented Member Service Supervisor with 20 years in Customer Service industry. Service-oriented mindset with flexible approach to serving organization members. Successful track record establishing programs, coaching and developing highly successful team and building organizational value.
- Recruitment
- Team leadership
- Conflict resolution
- Workflow planning
- Research and due diligence
- Microsoft Office Suite expert
|
- Personable and outgoing
- Goal-oriented
- Driven and highly motivated
- Compliance expertise
- Staffing and scheduling
- Staff training and development
|
Member Services Supervisor, 06/2014 to Current
Cvs Health – Glastonbury, CT,
- Trained, mentored and evaluated employees on service quality, production, knowledge and performance
- Motivated staff to perform at peak efficiency and quality
- Oversees Member Services Phones/Chat/Email Team Operation with 15-20 direct reports.
- Recruiting new hires and conducting interviews
- Create a unique and positive Member Experience to maintain and improve Customer Satisfaction and NPS
- Communicates scheduling to employees and devises workable plan to accommodate business need
- Ensure all incoming inquiries from client and/or customers are executed in a professional, polite, and courteous manner
- Documents evaluations and submits documentation of representative performance progression bi-weekly
- Meet all Goals and Objectives (weekly, monthly and quarterly)
- Knowledge, understanding, and compliance with company's policies and procedures
- Communicates with other departments and management to resolve problems
- Makes recommendations to management concerning staff and improvement of procedures
- Plans and develops improved procedures
- Creates and maintains positive, respectful work environment for staff
- Accountable for all decisions, actions, and directives with respect to job responsibilities
- Processes weekly payroll with full time and potential temporary staff
- Monitor and resolve Social media inquiries
- Strong background with Microsoft Office (Word, Excel, PowerPoint, Outlook, Box, OneNote, SharePoint, OneDrive) and ZenDesk
Supervisor Customer Loyalty Team, 10/2004 to 02/2011
Jo-Ann Fabrics – Ontario, CA,
- Managed quality assurance program including on site evaluations, internal audits and customer surveys
- Effectively managed team of 10-20 employees in daily operations of customer loyalty department
- Payroll ADP
- Guide, train and develop team members to provide outstanding customer service and to reach their goals within company
- Responsible for coaching, mentoring, and motivating team members to goals and standards are met successfully while maintaining positive morale
- Responsible for maintaining positive rapport with all customers, employees and merchant relations
- Responsible for preparing employee performance reviews and prepare any follow-up documentation necessary
- Conducted weekly one on one and team meetings with direct reports
- Monitor scheduling, call volume, emails, website functionality
- Conduct interviews with potential new hires
- Partnered with management team to reach internal and externals company goals
- Met deadlines on all duties and day to day operations
- Superior product knowledge Merchant Relations
- Handled escalated customer service calls and resolve effectively
- Billing inquiries and money trails
- Investigated all chargebacks and disputes for all major card companies
- Strong background with Microsoft Word, Excel, PowerPoint and Outlook
- Type up to 90 wpm
Butcher Block Clerk, 03/2003 to 08/2003
Albertson's – City, STATE,
- Cut meats to customer specifications and answered questions about specialty products.
- Operated saws and slicers to cut meat, using safety protocols and procedures to avoid accidents.
- Maintained excellent levels of food safety by frequently checking product dates and temperatures.
- Restocked products based on available inventories and customer demands.
- Completed inventory counts, reordered stock and removed expired items from supply.
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
- Replenished serving stations with fresh food and cleaned up spills.
- Prepared salads, soups and sandwiches for customers.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Planogram Team Member, 11/1998 to 10/2002
Target – City, STATE,
- Verified products appeared at correct locations in proper quantities.
- Planned and coordinated product availability for advertising and promotion purposes.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Inspected merchandise for quality and arranged proper display location on floor.
- Answered customer questions regarding store merchandise, department information and pricing.
- Updated pricing and signage to complete product displays and educate customers.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Worked with managers and advertising directors to optimize promotions.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
Bachelor of Science: Business Administration And Management, Expected in 2021
Capella University - Minneapolis, MN
GPA:
Bachelor of Science: Business Administration And Management, Expected in
University of Phoenix - Las Vegas, NV,
GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score
could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
- Formatting
- Length
- Personalization
- Strong Summary
- Target Job