Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Insightful Sales Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Successful record of expanding network connections through excellent customer service while consistently improving sales. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

  • Project Management
  • Strong organizational skills
  • Computer Skills; Word, PowerPoint, Excel and Outlook.
  • Scheduling
  • Business planning
  • Staff Management
  • Business Development
  • Operational improvement
  • Customer Relations
  • Budget Planning
  • Strategic
  • Strategic Planning
  • Sales and Marketing
  • Operations management
  • Sales expertise
  • Bilingual in Spanish
Work History
09/2017 to Current Medspa Manager The Skin Center | City, STATE,
  • Manage all satellite offices of The Skin Center.
  • Directly responsible for sales growth of all centers.
  • Overall sales growth from 2018 to 2019 was 66% and from 2019 to 2020 was 45%.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Directly responsible for all centers meeting the highest standards of service, assigning goals to providers, and… Responsible for cultivating and growing business relationships with different salon owners and their staff in order to grow referral business.
  • Continuously analyze existing operational procedures to ensure utilization, understanding, value, and processes/procedures meet agency needs as related to strategic goals, mission and core competencies.
  • Plan and Execute new projects ensuring they meet defined expectations within the allotted period showing value and purpose.
  • Establish clear ownership for project tasks ensuring that team members have the tools needed, providing support and being accountable to deadlines and anticipated outcomes Worked in conjunction with IT to implement scheduling software and train employees on best practices, companywide.
  • Served as a backup HIPAA compliance officer to ensure implementation and use of appropriate security controls.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Communicated best practices among on-site and external personnel to align efforts and goals.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
  • Developed creative sales tools, including presentations, trend reports, kitted assets, and product data sheets.
  • Modified and directed project plans to meet organizational needs.
08/2015 to 09/2017 Assistant Store Manager of Merchandising Victoria's Secret | City, STATE,
  • Assist Store Manager in overall management of store (Volume 8- 10 Million) Directly manage and oversee development of 30+ associates Responsible for driving sales growth by directly overseeing product lifecycle.
  • (Sales Likes up 10% and Category likes up 15%) Analyze category reports in order to understand product strengths and opportunities in order to maximize real state and product placement.
  • Map and execute floor sets to ensure product is available and merchandised on sales floor in a visually compelling way.
  • Deliver best in class, captivating, branded customer experience that builds loyalty and enables consistent sales and profit growth.
  • Participate and directed numerous store openings around the state.
  • Developed innovative and creative merchandise displays to drive point-of-sale purchases.
  • Presented store update suggestions and layouts to management and stakeholders.
  • Restructured store and district merchandising standards to increase customer traffic and product exposure.
  • Supervised team of up to 35 merchandising employees and monitored adherence to company standards.
  • Cross-trained existing employees to maximize team agility and performance.
08/2013 to 08/2015 Operations and Staffing Supervisor Victoria's Secret | City, STATE,
  • Optimize workforce management by editing and approving weekly schedule.
  • Recruit and train new talent.
  • Schedule different projects for all managers in order to keep/monthly operational activities on track.
  • Performed root cause analysis in deficient areas to identify and resolve central issues.
  • Enhanced operational efficiency and reduced labor expenses by developing and optimizing standard practices.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Reviewed and assessed ongoing operations, developing initiatives for continuous process improvement.
  • Motivated and trained employees to maximize team productivity.
Expected in 05/2013 Bachelors | Fashion Merchandising Indiana University of Pennsylvania, Indiana, PA, GPA:
  • Minored in Business Administration

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School Attended

  • Indiana University of Pennsylvania

Job Titles Held:

  • Medspa Manager
  • Assistant Store Manager of Merchandising
  • Operations and Staffing Supervisor


  • Bachelors

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